Datacolor User to User Support Group.

On May 29, 2009, at 10:02 AM, ejc_1@... wrote:

> Yes I was very fortunate to find this group and get support.  The  
> support here succeeded where the emails with regular support was  
> getting no where.

In all fairness, our standard support is pretty good, but they have  
difficulty telling people to go out and get a new display, its just  
not what people want to hear...
>
> I too love my Viewsonic, especially its capability to rotate.   
> Unfortunately, like many others especially Dell from what I have  
> seen, the have the weird trait that corrupts the digital EDID.

They may well share components that are involved in the failure.
>
> My original was a VP930b.  It did this 2 times, the first time I  
> sent it in and they returned it un-repaired.  I sent it back and got  
> it and it worked for about 4 months then out of the blue, got the  
> famous no digital signal error.  Sent it back and they graciously  
> sent me a brand new VP950b.  Straight form the box and bam, no  
> digital signal.
>
> Yet any other digital monitor I connected to it would work fine on  
> the same port.  (I have a dual DVI Visiontek Pro)

This seems catastrophic from your viewpoint, but it may be quite  
system specific: it may be that many other systems would not have  
caused the failure, or even that the failed units would work correctly  
on other systems (which would explain sending it back unfixed). I'd be  
suspicious of the cable, the port, and the videocard involved, given  
that description of the situation... and even the electrical power  
source.

C. David Tobie
Global Product Technology Manager
Digital Imaging & Home Theater
CDTobie@...