Datacolor User to User Support Group.

Using a Spyder 3 pro, my screen turns to a green tint during the gray balance.

Any ideas/

--- In colorvision_group@yahoogroups.com, "ejc_1@..." <ejc_1@...> wrote:
>
> Using a Spyder 3 pro, my screen turns to a green tint during the gray balance.


Tell us more about your setup. Windows, Mac, OS, Monitor, Video card?

Visiontek dual DVI 512 mg pro 1650.

Monitor 1 is new Veiewsonic VP950B, that has corrupted digital EDID and Viewsonic will not replace so I have to use the VGA port unless somone knows how to repair?  Running Win XP all updates.  Did not do this with my VP930B.  Monitor 2 is a KDS WS and has no issues calibrating.

Happens after it enters the gray check.





--- In colorvision_group@yahoogroups.com, "John Vitollo" <jvlist@...> wrote:

>
> --- In colorvision_group@yahoogroups.com, "ejc_1@" <ejc_1@> wrote:
> >
> > Using a Spyder 3 pro, my screen turns to a green tint during the gray balance.
> 
> 
> Tell us more about your setup. Windows, Mac, OS, Monitor, Video card?
>

Never buy Viewsonic. They dont stand behind their products. I had a new 
monitor, that was bad out of the box. Screen red on one side and green on 
the other. Impossible to profile. They make you pay the shipping every time. 
I sent it back three times and it was the same monitor with the exact same 
problem. No change. I gave up when the shipping was nearing the cost of the 
monitor.

A very bad company.

David  Pal


----- Original Message ----- 

From: <ejc_1@...>
To: <colorvision_group@yahoogroups.com>
Sent: Wednesday, May 27, 2009 3:49 PM
Subject: [colorvision_group] Re: Display turns green during calibration


> Visiontek dual DVI 512 mg pro 1650.
>
> Monitor 1 is new Veiewsonic VP950B, that has corrupted digital EDID and 
> Viewsonic will not replace so I have to use the VGA port unless somone 
> knows how to repair?  Running Win XP all updates.  Did not do this with my 
> VP930B.  Monitor 2 is a KDS WS and has no issues calibrating.
>
> Happens after it enters the gray check.
>
>
>
>
>
> --- In colorvision_group@yahoogroups.com, "John Vitollo" <jvlist@...> 
> wrote:
>>
>> --- In colorvision_group@yahoogroups.com, "ejc_1@" <ejc_1@> wrote:
>> >
>> > Using a Spyder 3 pro, my screen turns to a green tint during the gray 
>> > balance.
>>
>>
>> Tell us more about your setup. Windows, Mac, OS, Monitor, Video card?
>>
>
>
>
>
> ------------------------------------
>
> Yahoo! Groups Links
>
>
>

Hi, e,

--- In colorvision_group@yahoogroups.com, "ejc_1@..." <ejc_1@...> wrote:
>
> Using a Spyder 3 pro, my screen turns to a green tint during the gray balance.
> 
> Any ideas/

Well, I suspect that until the calibration process is finished (including the "gray balance" phase of it), the final LUT load that will make sure the display actually displays gray for a gray input hasn't been finished and implanted, so the "gray" displayed may in fact not be gray - it's what the display at this point in its life (not yet calibrated) displays for a "gray" input.

The question is, after calibration is finished, does the display put up "gray" for a gray input?

Unfortunately, in the Pro version, we can't ask the calibrated system to put up what should be gray and see if it looks gray (and measures gray). 

Best regards,

Doug

No when it hits the gray, the whole monitor color shifts with a green tint.  Then after you save and complete the nomal IE colors across the top that are a fade to a beige are green.







--- In colorvision_group@yahoogroups.com, "Doug Kerr" <doug.kerr@...> wrote:

>
> Hi, e,
> 
> --- In colorvision_group@yahoogroups.com, "ejc_1@" <ejc_1@> wrote:
> >
> > Using a Spyder 3 pro, my screen turns to a green tint during the gray balance.
> > 
> > Any ideas/
> 
> Well, I suspect that until the calibration process is finished (including the "gray balance" phase of it), the final LUT load that will make sure the display actually displays gray for a gray input hasn't been finished and implanted, so the "gray" displayed may in fact not be gray - it's what the display at this point in its life (not yet calibrated) displays for a "gray" input.
> 
> The question is, after calibration is finished, does the display put up "gray" for a gray input?
> 
> Unfortunately, in the Pro version, we can't ask the calibrated system to put up what should be gray and see if it looks gray (and measures gray). 
> 
> Best regards,
> 
> Doug
>

On May 27, 2009, at 6:49 PM, ejc_1@... wrote:

> Visiontek dual DVI 512 mg pro 1650.
>
> Monitor 1 is new Veiewsonic VP950B, that has corrupted digital EDID  
> and Viewsonic will not replace so I have to use the VGA port unless  
> somone knows how to repair?  Running Win XP all updates.  Did not do  
> this with my VP930B.  Monitor 2 is a KDS WS and has no issues  
> calibrating.
>
> Happens after it enters the gray check.

Send me a copy of the resulting profile, to the email address listed  
below (not to the whole list!), and I'll take a look at it.

C. David Tobie
Global Product Technology Manager
Digital Imaging & Home Theater
CDTobie@...

Thanks to C. . David Tobie
Global Product Technology Manager
Digital Imaging & Home Theater

Sent him my profile and very quickly advised it was the monitor.  Got another monitor and it profiled perfectly.  Viewsonic is on its way back!

Thanks CDT!











--- In colorvision_group@...m, "ejc_1@..." <ejc_1@...> wrote:

>
> No when it hits the gray, the whole monitor color shifts with a green tint.  Then after you save and complete the nomal IE colors across the top that are a fade to a beige are green.
> 
> 
> 
> 
> 
> 
> 
> --- In colorvision_group@yahoogroups.com, "Doug Kerr" <doug.kerr@> wrote:
> >
> > Hi, e,
> > 
> > --- In colorvision_group@yahoogroups.com, "ejc_1@" <ejc_1@> wrote:
> > >
> > > Using a Spyder 3 pro, my screen turns to a green tint during the gray balance.
> > > 
> > > Any ideas/
> > 
> > Well, I suspect that until the calibration process is finished (including the "gray balance" phase of it), the final LUT load that will make sure the display actually displays gray for a gray input hasn't been finished and implanted, so the "gray" displayed may in fact not be gray - it's what the display at this point in its life (not yet calibrated) displays for a "gray" input.
> > 
> > The question is, after calibration is finished, does the display put up "gray" for a gray input?
> > 
> > Unfortunately, in the Pro version, we can't ask the calibrated system to put up what should be gray and see if it looks gray (and measures gray). 
> > 
> > Best regards,
> > 
> > Doug
> >
>

Hi, e,

--- In colorvision_group@yahoogroups.com, "ejc_1@..." <ejc_1@...> wrote:
>
> Thanks to C. . David Tobie
> Global Product Technology Manager
> Digital Imaging & Home Theater
> 
> Sent him my profile and very quickly advised it was the monitor.  Got another monitor and it profiled perfectly.

That's great news. We are fortunate to have such great support.

>  Viewsonic is on its way back!

I think that ViewSonic has certainly suffered from many aspects of their after-sale service. Hopefully they are realizing that an improvement in that area can make their products much more attractive.

We are actually using two ViewSonic VX2035WMs here, and I've been pretty pleased with the result (certainly for the price) - especially after calibrating and profiling, first with Spyder/OptiCAL and more recently with Spyder3Pro (I think my original Spyder's own calibration had gotten off over the years.)

Best regards,

Doug

On May 29, 2009, at 9:31 AM, Doug Kerr wrote:

> We are actually using two ViewSonic VX2035WMs here, and I've been  
> pretty pleased with the result (certainly for the price) -  
> especially after calibrating and profiling, first with Spyder/ 
> OptiCAL and more recently with Spyder3Pro (I think my original  
> Spyder's own calibration had gotten off over the years.)

Possibly. But then, it may be that as you moved from CRTs to LCDs, to  
more advanced LCDs, that several year old Spyder 1 became more and  
more challenged by the newer screen types. The Spyder 3 has a lot of  
hardware improvements (even from the Spyder 2, let alone from the  
Spyder 1) so its not reasonable to expect either the old software, or  
the old sensor, to live up to current expectations.

C. David Tobie
Global Product Technology Manager
Digital Imaging & Home Theater
CDTobie@...

Yes I was very fortunate to find this group and get support.  The support here succeeded where the emails with regular support was getting no where.

I too love my Viewsonic, especially its capability to rotate.  Unfortunately, like many others especially Dell from what I have seen, the have the weird trait that corrupts the digital EDID.

My original was a VP930b.  It did this 2 times, the first time I sent it in and they returned it un-repaired.  I sent it back and got it and it worked for about 4 months then out of the blue, got the famous no digital signal error.  Sent it back and they graciously sent me a brand new VP950b.  Straight form the box and bam, no digital signal.

Yet any other digital monitor I connected to it would work fine on the same port.  (I have a dual DVI Visiontek Pro)

Great group and thanks for the help!







--- In colorvision_group@yahoogroups.com, "Doug Kerr" <doug.kerr@...> wrote:

>
> Hi, e,
> 
> --- In colorvision_group@yahoogroups.com, "ejc_1@" <ejc_1@> wrote:
> >
> > Thanks to C. . David Tobie
> > Global Product Technology Manager
> > Digital Imaging & Home Theater
> > 
> > Sent him my profile and very quickly advised it was the monitor.  Got another monitor and it profiled perfectly.
> 
> That's great news. We are fortunate to have such great support.
> 
> >  Viewsonic is on its way back!
> 
> I think that ViewSonic has certainly suffered from many aspects of their after-sale service. Hopefully they are realizing that an improvement in that area can make their products much more attractive.
> 
> We are actually using two ViewSonic VX2035WMs here, and I've been pretty pleased with the result (certainly for the price) - especially after calibrating and profiling, first with Spyder/OptiCAL and more recently with Spyder3Pro (I think my original Spyder's own calibration had gotten off over the years.)
> 
> Best regards,
> 
> Doug
>

On May 29, 2009, at 10:02 AM, ejc_1@... wrote:

> Yes I was very fortunate to find this group and get support.  The  
> support here succeeded where the emails with regular support was  
> getting no where.

In all fairness, our standard support is pretty good, but they have  
difficulty telling people to go out and get a new display, its just  
not what people want to hear...
>
> I too love my Viewsonic, especially its capability to rotate.   
> Unfortunately, like many others especially Dell from what I have  
> seen, the have the weird trait that corrupts the digital EDID.

They may well share components that are involved in the failure.
>
> My original was a VP930b.  It did this 2 times, the first time I  
> sent it in and they returned it un-repaired.  I sent it back and got  
> it and it worked for about 4 months then out of the blue, got the  
> famous no digital signal error.  Sent it back and they graciously  
> sent me a brand new VP950b.  Straight form the box and bam, no  
> digital signal.
>
> Yet any other digital monitor I connected to it would work fine on  
> the same port.  (I have a dual DVI Visiontek Pro)

This seems catastrophic from your viewpoint, but it may be quite  
system specific: it may be that many other systems would not have  
caused the failure, or even that the failed units would work correctly  
on other systems (which would explain sending it back unfixed). I'd be  
suspicious of the cable, the port, and the videocard involved, given  
that description of the situation... and even the electrical power  
source.

C. David Tobie
Global Product Technology Manager
Digital Imaging & Home Theater
CDTobie@...

--- In colorvision_group@yahoogroups.com, "ejc_1@..." <ejc_1@...> wrote:
>
> Yes I was very fortunate to find this group and get support.  The support here succeeded where the emails with regular support was getting no where.


Since I founded this group... does this statement entitled me for a free DataColor baseball cap? 8-}


"Doug Kerr" <doug.kerr@> wrote: > I think that ViewSonic has certainly suffered from many aspects of their after-sale service. Hopefully they are realizing that an improvement in that area can make their products much more attractive.

ViewSonic products have been going downhill for the last 8 years and I don't think they will ever improve... I'd never buy one.

Sorry after I read your message, that does sound to harse.  What I should have said was the normal flow of emails had not yeilded any positive results.  Whereas having found the group, within a short number of posts I had sent you the profile, you determined it valid and the problem was resolved.

It is quite possible that it is the video card since this never happened before with the standard Video Card that came installed in the PC.

But, the Internet is plagued with this issue.  I even found a link where Dell had provided a means for their users with the issue to download a fix and repair the corrupted EDID.

Visiontek, yes I know, did not resopond to my outcry for assistance either through their website or forum.

As you say, the Dell monitors and the Viewsonic may have a common component, since these are the brands predominatly having the issue.  The sunny thing is though, some of the online posts regarding this, many folks thought it was an NVIDIA issue.  My Visiontek has the ATI chipset.

Thanks again and give the guy a hat, me too! LOL!






--- In colorvision_group@yahoogroups.com, C D Tobie <CDTobie@...> wrote:

>
> 
> On May 29, 2009, at 10:02 AM, ejc_1@... wrote:
> 
> > Yes I was very fortunate to find this group and get support.  The  
> > support here succeeded where the emails with regular support was  
> > getting no where.
> 
> In all fairness, our standard support is pretty good, but they have  
> difficulty telling people to go out and get a new display, its just  
> not what people want to hear...
> >
> > I too love my Viewsonic, especially its capability to rotate.   
> > Unfortunately, like many others especially Dell from what I have  
> > seen, the have the weird trait that corrupts the digital EDID.
> 
> They may well share components that are involved in the failure.
> >
> > My original was a VP930b.  It did this 2 times, the first time I  
> > sent it in and they returned it un-repaired.  I sent it back and got  
> > it and it worked for about 4 months then out of the blue, got the  
> > famous no digital signal error.  Sent it back and they graciously  
> > sent me a brand new VP950b.  Straight form the box and bam, no  
> > digital signal.
> >
> > Yet any other digital monitor I connected to it would work fine on  
> > the same port.  (I have a dual DVI Visiontek Pro)
> 
> This seems catastrophic from your viewpoint, but it may be quite  
> system specific: it may be that many other systems would not have  
> caused the failure, or even that the failed units would work correctly  
> on other systems (which would explain sending it back unfixed). I'd be  
> suspicious of the cable, the port, and the videocard involved, given  
> that description of the situation... and even the electrical power  
> source.
> 
> C. David Tobie
> Global Product Technology Manager
> Digital Imaging & Home Theater
> CDTobie@...
> 
> 
> 
> Datacolor
> www.datacolor.com/Spyder3
>