Datacolor User to User Support Group.

This makes me long for the days of customer service of old, when a vendor would say, the factory made a bunch wrong, risking damage to your $200 piece of equipment, so please send us your address and we'll mail you one made properly.

Vs. Glue it yourself, buddy.
--- In datacolor_group@yahoogroups.com, C D Tobie <CDTobie@...> wrote:
>
> 
> On Oct 3, 2011, at 11:06 AM, grandpollo wrote:
> 
> > This appears to be impossible as one piece has large holes and the other small holes and holes to holes won't connect of course. Are there small pins wide at one end and small at the other that in this small 6" drop not only have gotten loose but have actually vanished?
> > 
> > I could glue the loose piece to the base I suppose but what gets me is that is was OK prior to the great plunge and upon examination I can't see how it ever worked at all before , making me believe in magic.
> 
> No, there was a gap in time where the factory failed to glue the front sections onto the base, and there were shipped with only friction fit. Gluing yours back in place would provide the step that should have been provided at the factory...
> 
> C. David Tobie
> Global Product Technology Manager
> 
> 
> Datacolor
> 5 Princess Road
> Lawrenceville, NJ 08648, USA
> 609.924.2189
> www.datacolor.com
> 
> Phone: 207.685.9248
> Mobile: 207.312.0448
> Fax: 207.685.4455
> Email:  cdtobie@...
> Skype: cdtobie
>