Datacolor User to User Support Group.

That's the oint. It doesn't pop back at all. The free piece has two small holes at the bottom. The fixed piece has two larger holes. Holes don't pop into holes. 

Looking at it I have no idea how it stayed together at all which made me ask if there is a missing piece intended to join the two parts, that would have large pins on one side and small on the other.

I used black electrical tape to fasten the two halves but I am sure there's a part missing.

--- In datacolor_group@yahoogroups.com, C D Tobie <CDTobie@...> wrote:
>
> 
> On Oct 4, 2011, at 10:31 AM, grandpollo wrote:
> 
> > This makes me long for the days of customer service of old, when a vendor would say, the factory made a bunch wrong, risking damage to your $200 piece of equipment, so please send us your address and we'll mail you one made properly.
> > 
> > Vs. Glue it yourself, buddy.
> 
> Given that the vast majority of the items have had no problem, and its easy to just pop it back on yourself, its hard  to justify a recall. Adding a bit of adhesive will make the more engineering oriented customers feel they are doing a more permanent job, but its not really necessary.
> 
> C. David Tobie
> Global Product Technology Manager
> 
> 
> Datacolor
> 5 Princess Road
> Lawrenceville, NJ 08648, USA
> 609.924.2189
> www.datacolor.com
> 
> Phone: 207.685.9248
> Mobile: 207.312.0448
> Fax: 207.685.4455
> Email:  cdtobie@...
> Skype: cdtobie
>