Datacolor User to User Support Group.

Hi, I guess you are not doing wrong.
You are simply facing an unresolved DataColor problem.
I experienced exactly the same problem some years ago. At that time I asked for DataColor support -frankly specking very difficult and frustrating to get it- and after some trials I decided to go for a different brand instrument, this to save time and money.
Hope my experience can help you.
Regards.
pacabba
PS In case of doubts check Google for people with the same problem. You will find a lot of information