Datacolor User to User Support Group.

On Feb 20, 2015, at 7:18 AM, Paolo Cavestro belpicio60@... [datacolor_group] <datacolor_group@yahoogroups.com> wrote:

> 
> Hi, I guess you are not doing wrong.
> You are simply facing an unresolved DataColor problem.
> I experienced exactly the same problem some years ago. At that time I asked for DataColor support -frankly specking very difficult and frustrating to get it- and after some trials I decided to go for a different brand instrument, this to save time and money.
> Hope my experience can help you.
> Regards.
> pacabba
> PS In case of doubts check Google for people with the same problem. You will find a lot of information
> 
> 

No, he isn't experiencing an "unresolved DataColor problem." He's doing
something wrong.

I'll go back through his original question and try to get to the bottom of it "here"
on the group, or at least get the information I need to diagnose it.

There's nothing in his message about asking for any technical support
from Datacolor through proper channels, aka, opening a support ticket. :-)

As far as your personal experience in asking for help from Datacolor Support,
can you let me know what the support ticket # was, so I can look it up in the
system and see exactly what happened?

David Miller
Senior Software Developer, Digital Color Solutions
Datacolor