I've never had that happen, although my SpyderPRINT doesn't have all that many hours on it. I would ask the usual question, have you tried re-installing the s/w on the computer, or have you tried a different usb port? And last, have you tried the Spyder on another computer? If all those fail, then it would point back to the device.
You may have tried all these things, but you didn't mention it.
Jim
At 05:34 AM 3/26/2015, you wrote:
I have used SpyderPRINT for a few months, and it's been satisfactory, once several adjustments were made to profiles. But now the system isn't working.
I get the error message that "SpyderPRINT can't connect to your sensor". When I plug the sensor into a USB port on my computer, I can hear the Windows "bloopbleep" indicating connection, but SpyderPRINT doesn't recognize the sensor. I tried removing the sensor, closing the program, plugging the sensor in to USB again, opening the program again. Tried that several times. I looked at options under "preferences" in the program. Nothing helped.
When I push the sensor button, no light is emitted, so I really think it's the sensor which isn't working, not the program itself.
I've written to DataColor, an I'm waiting for a reply.! Meanwhile, has anyone here had a similar problem, and was able to get the sensor working again?
Bill Hansen
James R. Holtzman
Empirical Technology
Carmichael, CA 95608
(916) 487-9712
emptech@...
http://www.emp-tech.net