Datacolor User to User Support Group.

I am new to this list and I've been reading the posts for the last 
several days before asking my question. I was also waiting in hopes 
that Tech Support at Colorvision would contact me. I have been 
trying since Wednesday to have my questions answered, but to no 
avail. I got ticket numbers and one email that didn't even ask what 
my problem was, but they sent a reply of some hints to try. The 
second time I asked for support I was sent an email that stated they 
would call me. I have not received a phone call as of 5:19 today. 
Before deciding if I should return the Spyder Print3 Studio I 
thought I would seek help here.

First let me say that I know very little about color management. 
Ever since getting my Epson R2400, I have gotten unacceptable 
prints. I had hoped that the Spyder software would resolve that and 
I expected there to be a bit of a learning curve but I just don't 
know how to proceed at this point.

I calibrated my monitor and that part went very well. Then I 
proceeded to follow both the online help and some instructions that 
were sent to me after I ordered the software. I printed a 225 
target, let it dry and then made a print. The paper for this target 
was Epson WC paper. I did one more target (225) and made it for 
Hahnemuhle Photo Rag. When these were dry I read the squares and 
saved the profiles. Both prints from each of the profiles were not 
acceptable. They lacked in color matches, and were flat and muddy 
looking. I read the help files a zillion more times and thought 
maybe the problem was I needed to do the 729 target. I did this 
target same as above and printed on Hahnemuhle with even worse 
results than before.

Am I to assume that one will always need to open the created profile 
and mess with the sliders until getting an acceptable print? I have 
not done that yet.

Sorry this is so long, but I need to explain what settings I used so 
that I can make changes when I next try this.
One question I have is this. Before I enter Spyder3 print to make a 
target. Do I turn off color management? Or, does that take place in 
the software itself when you get to the Select Spyder3 Print Target 
page? On that page there is a button that says page setup. I 
selected that and set my printer to landscape, paper size and 
margins. Then I clicked printer and selected the paper type, went on 
to Advanced and clicked ICM and then No Color Management.

After reading the target, I saved it under the paper name and then 
in Photoshop I did print with preview. Selected "color Management", 
color handling was set to "Let Photoshop determine colors", selected 
the  profile I had made, then rendering Intent was set to "Relative 
Colorimetric", with black compensation turned off. These were the 
setting that were sent to me via email from Colorvision. 

Thanks in advance to anyone that can help me out!!!
Bobbi
http://www.rabbittwilight.com

I just wanted to post and let everyone know that Spyder Studio 3 is 
working great and I have a much better understanding of the process. 
With David's help I was able to work out the problems and all is 
good to go. Thanks David!

Bobbi

--- In colorvision_group@yahoogroups.com, David Miller <dm2363@...> 
wrote:
>
> Just saw your message, will take over your ticket now.
> 
> 
> 
> 
> David Miller
> Senior software developer, Digital Color Solutions
> Colorvision
> 
> 
> On Jan 4, 2008, at 5:23 PM, BMaher <maher@...> wrote:
> 
> > I am new to this list and I've been reading the posts for the 
last
> > several days before asking my question. I was also waiting in 
hopes
> > that Tech Support at Colorvision would contact me. I have been
> > trying since Wednesday to have my questions answered, but to no
> > avail. I got ticket numbers and one email that didn't even ask 
what
> > my problem was, but they sent a reply of some hints to try. The
> > second time I asked for support I was sent an email that stated 
they
> > would call me. I have not received a phone call as of 5:19 today.
> > Before deciding if I should return the Spyder Print3 Studio I
> > thought I would seek help here.
> >
> > First let me say that I know very little about color management.
> > Ever since getting my Epson R2400, I have gotten unacceptable
> > prints. I had hoped that the Spyder software would resolve that 
and
> > I expected there to be a bit of a learning curve but I just don't
> > know how to proceed at this point.
> >
> > I calibrated my monitor and that part went very well. Then I
> > proceeded to follow both the online help and some instructions 
that
> > were sent to me after I ordered the software. I printed a 225
> > target, let it dry and then made a print. The paper for this 
target
> > was Epson WC paper. I did one more target (225) and made it for
> > Hahnemuhle Photo Rag. When these were dry I read the squares and
> > saved the profiles. Both prints from each of the profiles were 
not
> > acceptable. They lacked in color matches, and were flat and muddy
> > looking. I read the help files a zillion more times and thought
> > maybe the problem was I needed to do the 729 target. I did this
> > target same as above and printed on Hahnemuhle with even worse
> > results than before.
> >
> > Am I to assume that one will always need to open the created 
profile
> > and mess with the sliders until getting an acceptable print? I 
have
> > not done that yet.
> >
> > Sorry this is so long, but I need to explain what settings I 
used so
> > that I can make changes when I next try this.
> > One question I have is this. Before I enter Spyder3 print to 
make a
> > target. Do I turn off color management? Or, does that take place 
in
> > the software itself when you get to the Select Spyder3 Print 
Target
> > page? On that page there is a button that says page setup. I
> > selected that and set my printer to landscape, paper size and
> > margins. Then I clicked printer and selected the paper type, 
went on
> > to Advanced and clicked ICM and then No Color Management.
> >
> > After reading the target, I saved it under the paper name and 
then
> > in Photoshop I did print with preview. Selected "color 
Management",
> > color handling was set to "Let Photoshop determine colors", 
selected
> > the profile I had made, then rendering Intent was set 
to "Relative

> > Colorimetric", with black compensation turned off. These were the
> > setting that were sent to me via email from Colorvision.
> >
> > Thanks in advance to anyone that can help me out!!!
> > Bobbi
> > http://www.rabbittwilight.com
> >
> >
> >
>

I have a similar problem i.e.the profiles I have made do not produce 
the prints I'd hoped for.  I've got improved results by lengthy 
experimenting with the slider controls in the Build Profile Setup but 
feel there must be an easier way to produce accurate profiles.   Can 
you help?

Doug Clark

--- In colorvision_group@yahoogroups.com, "BMaher" <maher@...> wrote:
>
> I just wanted to post and let everyone know that Spyder Studio 3 is 
> working great and I have a much better understanding of the 
process. 
> With David's help I was able to work out the problems and all is 
> good to go. Thanks David!
> 
> Bobbi
> 
> --- In colorvision_group@yahoogroups.com, David Miller <dm2363@> 
> wrote:
> >
> > Just saw your message, will take over your ticket now.
> > 
> > 
> > 
> > 
> > David Miller
> > Senior software developer, Digital Color Solutions
> > Colorvision
> > 
> > 
> > On Jan 4, 2008, at 5:23 PM, BMaher <maher@> wrote:
> > 
> > > I am new to this list and I've been reading the posts for the 
> last
> > > several days before asking my question. I was also waiting in 
> hopes
> > > that Tech Support at Colorvision would contact me. I have been
> > > trying since Wednesday to have my questions answered, but to no
> > > avail. I got ticket numbers and one email that didn't even ask 
> what
> > > my problem was, but they sent a reply of some hints to try. The
> > > second time I asked for support I was sent an email that stated 
> they
> > > would call me. I have not received a phone call as of 5:19 
today.
> > > Before deciding if I should return the Spyder Print3 Studio I
> > > thought I would seek help here.
> > >
> > > First let me say that I know very little about color management.
> > > Ever since getting my Epson R2400, I have gotten unacceptable
> > > prints. I had hoped that the Spyder software would resolve that 
> and
> > > I expected there to be a bit of a learning curve but I just 
don't
> > > know how to proceed at this point.
> > >
> > > I calibrated my monitor and that part went very well. Then I
> > > proceeded to follow both the online help and some instructions 
> that
> > > were sent to me after I ordered the software. I printed a 225
> > > target, let it dry and then made a print. The paper for this 
> target
> > > was Epson WC paper. I did one more target (225) and made it for
> > > Hahnemuhle Photo Rag. When these were dry I read the squares and
> > > saved the profiles. Both prints from each of the profiles were 
> not
> > > acceptable. They lacked in color matches, and were flat and 
muddy
> > > looking. I read the help files a zillion more times and thought
> > > maybe the problem was I needed to do the 729 target. I did this
> > > target same as above and printed on Hahnemuhle with even worse
> > > results than before.
> > >
> > > Am I to assume that one will always need to open the created 
> profile
> > > and mess with the sliders until getting an acceptable print? I 
> have
> > > not done that yet.
> > >
> > > Sorry this is so long, but I need to explain what settings I 
> used so
> > > that I can make changes when I next try this.
> > > One question I have is this. Before I enter Spyder3 print to 
> make a
> > > target. Do I turn off color management? Or, does that take 
place 
> in
> > > the software itself when you get to the Select Spyder3 Print 
> Target
> > > page? On that page there is a button that says page setup. I
> > > selected that and set my printer to landscape, paper size and
> > > margins. Then I clicked printer and selected the paper type, 
> went on
> > > to Advanced and clicked ICM and then No Color Management.
> > >
> > > After reading the target, I saved it under the paper name and 
> then
> > > in Photoshop I did print with preview. Selected "color 
> Management",
> > > color handling was set to "Let Photoshop determine colors", 
> selected
> > > the profile I had made, then rendering Intent was set 
> to "Relative
> > > Colorimetric", with black compensation turned off. These were 
the

> > > setting that were sent to me via email from Colorvision.
> > >
> > > Thanks in advance to anyone that can help me out!!!
> > > Bobbi
> > > http://www.rabbittwilight.com
> > >
> > >
> > >
> >
>

On Feb 6, 2008, at 12:22 PM, cydoug wrote:

> I have a similar problem i.e.the profiles I have made do not produce
> the prints I'd hoped for. I've got improved results by lengthy
> experimenting with the slider controls in the Build Profile Setup but
> feel there must be an easier way to produce accurate profiles. Can
> you help?
>
> Doug Clark
>
>
>

You're going about things the wrong way. Either there's a problem
with your measurements (you printed the target incorrectly,
or you measured incorrectly) or there's a problem with the way
you're using the profile. Or you're not calibrating the spectro
correctly. There are a number of things you could be doing wrong,
and creating a support ticket to get help is the proper way to
go about resolving this.

Please go to the Colorvision web site and open a new support
ticket, and put "ATTN: David Miller" in the title.

To save time, I'll need you to attach your measurement file(s)
to the ticket so I can look at them immediately. Use S3P's
"File:Open Data" command to open the folder that contains the
measurement files; they're all small text files with .xml
extensions.