Datacolor User to User Support Group.

Following recommendation given elsehwere in this forum, I'm trying to upgrade from Spyder3Elite v 3.1 to v. 4.x. I downloaded the upgrade version and paid for it. The Sensor was always detected in v 3.1.4, but when I try to start v 4.0.2, (with the sensor plugged in to the same USB port on the computer (not a hub)which I always used with v 3.1.4) I get the error message "sorry but no sensor was detected...." . This message has some codes at lower left: "Spyder3.cpp137" and below that "131331 0x20103".

Just to be clear - v 3.1.4 was uninstalled, computer restarted, v 4.0.2 installed while sensor was NOT connected to PC, then after starting v 4.0.2 the sensor was connected. All setup instructions were followed. In the Setup dialog screen under "Port", USB was selected. Under "Sensor" the only choice was Spyder3, and that was selected.

Update, about two hours later - I tried again, this beinng about my fourth try, but this time things worked. As far as I can tell, I did nothing different this time, but the sensor was recognized and the activation number went in just as it should. So - that problem is solved.




--- In datacolor_group@yahoogroups.com, "bill_hansen20012001" <b2hansen@...> wrote:

>
> Following recommendation given elsehwere in this forum, I'm trying to upgrade from Spyder3Elite v 3.1 to v. 4.x. I downloaded the upgrade version and paid for it. The Sensor was always detected in v 3.1.4, but when I try to start v 4.0.2, (with the sensor plugged in to the same USB port on the computer (not a hub)which I always used with v 3.1.4) I get the error message "sorry but no sensor was detected...." . This message has some codes at lower left: "Spyder3.cpp137" and below that "131331 0x20103".
> 
> Just to be clear - v 3.1.4 was uninstalled, computer restarted, v 4.0.2 installed while sensor was NOT connected to PC, then after starting v 4.0.2 the sensor was connected. All setup instructions were followed. In the Setup dialog screen under "Port", USB was selected. Under "Sensor" the only choice was Spyder3, and that was selected.
>