Disklavier

Good morning, everyone,

In a message dated 12/29/01 11:30:52 AM, musicman@... writes:

<< I found this group on the Internet and I am hoping that someone can 
provide 
me with some help.
I have just taken delivery of a beautiful new disklavier grand (DC3A) and 
it appear to have a problem. I have sent email to Yamaha but they appear to 
be closed until the New Year and as I am sure you can understand I am very 
anxious to try my new baby.
Problem is this....
1. Error reading on startup stating "Sensor LED on Error"
2. Does not seem to record....since it will not playback
3. When I activate the Silent mode....I can hear the piano sound but it is 
very faint
I have checked the volume controls and the plugs and they all seem to be fine.
Any suggestions would be greatly appreciated.
Happy Holidays to All >>

This is not a good situation!

Although Yamaha's corporate office provides world-class service, I think that 
your best, first-line approach is to contact your dealer. Assuming that your 
dealer is an authorized Disklavier dealer, he/she should have a qualified 
technician on staff or under contract to take care of your problem. In my 
humble opinion, the dealer should have calibrated the instrument when it was 
delivered and made sure that everything works correctly.

So, I suggest calling the dealer. He should not charge you for the house call.

Regards,
PianoBench