Disklavier

I found this group on the Internet and I am hoping that someone can provide 
me with some help.
I have just taken delivery of a beautiful new disklavier grand (DC3A) and 
it appear to have a problem. I have sent email to Yamaha but they appear to 
be closed until the New Year and as I am sure you can understand I am very 
anxious to try my new baby.
Problem is this....
1. Error reading on startup stating "Sensor LED on Error"
2. Does not seem to record....since it will not playback
3. When I activate the Silent mode....I can hear the piano sound but it is 
very faint
I have checked the volume controls and the plugs and they all seem to be fine.
Any suggestions would be greatly appreciated.
Happy Holidays to All
M.

Good morning, everyone,

In a message dated 12/29/01 11:30:52 AM, musicman@... writes:

<< I found this group on the Internet and I am hoping that someone can 
provide 
me with some help.
I have just taken delivery of a beautiful new disklavier grand (DC3A) and 
it appear to have a problem. I have sent email to Yamaha but they appear to 
be closed until the New Year and as I am sure you can understand I am very 
anxious to try my new baby.
Problem is this....
1. Error reading on startup stating "Sensor LED on Error"
2. Does not seem to record....since it will not playback
3. When I activate the Silent mode....I can hear the piano sound but it is 
very faint
I have checked the volume controls and the plugs and they all seem to be fine.
Any suggestions would be greatly appreciated.
Happy Holidays to All >>

This is not a good situation!

Although Yamaha's corporate office provides world-class service, I think that 
your best, first-line approach is to contact your dealer. Assuming that your 
dealer is an authorized Disklavier dealer, he/she should have a qualified 
technician on staff or under contract to take care of your problem. In my 
humble opinion, the dealer should have calibrated the instrument when it was 
delivered and made sure that everything works correctly.

So, I suggest calling the dealer. He should not charge you for the house call.

Regards,
PianoBench

I found this group on the Internet and I am hoping that someone can provide 
me with some help.
I have just taken delivery of a beautiful new disklavier grand (DC3A) and 
it appear to have a problem. I have sent email to Yamaha but they appear to 
be closed until the New Year and as I am sure you can understand I am very 
anxious to try my new baby.
Problem is this....
1. Error reading on startup stating "Sensor LED on Error"
2. Does not seem to record....since it will not playback
3. When I activate the Silent mode....I can hear the piano sound but it is 
very faint
I have checked the volume controls and the plugs and they all seem to be fine.
Any suggestions would be greatly appreciated.
Happy Holidays to All
M.

That's outrageous!  You did not mention where you bought the instrument,
although I would assume from an authorized Yamaha dealer.  Yamaha expects the
dealer to do a complete "set-up" in your home.  That is often performed by an
independent RPT who has had Disklavier training.  It's certainly critical to
consumer satisfaction that that the set-up be done at the time of delivery. 
There never should have been a problem; however, the dealer should be the first
one to respond without your having to contact Yamaha.  It sounds as though
Yamaha needs to have some words with this dealer.

In the meantime, the person to contact at Yamaha is Mark Wisner at 800 854 1569
EXT 22.  You will need to tell him the serial number of your Disklavier.  Mark
is the service manager and has a sterling record for troubleshooting on the
phone.  Unfortunately, you may not be able to reach him until after the New Year
holiday.

I've seen the "Sensor LED on Error" on my Mark II from time to time.  It seems
to be benign.  Simply powering off, then on has cleared any misbehavior that
I've ever experienced with mine.

Good luck!




Music man wrote:
> 
> I found this group on the Internet and I am hoping that someone can provide
> me with some help.
> I have just taken delivery of a beautiful new disklavier grand (DC3A) and
> it appear to have a problem. I have sent email to Yamaha but they appear to
> be closed until the New Year and as I am sure you can understand I am very
> anxious to try my new baby.
> Problem is this....
> 1. Error reading on startup stating "Sensor LED on Error"
> 2. Does not seem to record....since it will not playback
> 3. When I activate the Silent mode....I can hear the piano sound but it is
> very faint
> I have checked the volume controls and the plugs and they all seem to be fine.
> Any suggestions would be greatly appreciated.
> Happy Holidays to All
> M.
> 
> 
> To Post a message to the group, send it to:   disklavier@...
> 
> To Post a private message to Todd Muncy, the group's founder and moderator, send it to:
> disklavier-owner@...
> 
> To reach our group's web site go to:
> http://Yahoogroups.com/group/disklavier
> 
> Todd's family web site was completely rewritten in June 2001 and contains some fun disklavier content and links to midi sites among other things, The url is:
> http://MuncyFamily.com
> 
> THINKING OF LEAVING THE GROUP?
> If you are thinking of unsubcribing because you are getting too much mail, go the the web site and change your email delivery option instead.  That will fix the problem, while maintaining your access to the group.  If you insist on leaving us completely send a blank email to:
> disklavier-unsubscribe@...
> 
> Know someone who wants to join?  Have them send a blank email to:
> disklavier-subscribe@... or give them this link:
> http://Yahoogroups.com/group/disklavier/join
> 
> 
> Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/

-- 
Robert Welcyng
Anchorage, Alaska

Something else occurred to me that you might wish to check:  There is a small
ribbon cable connector coming from the treble side of the keyboard action that
should be engaged.  To get to it, you need only remove the fall board by
grasping the open edge and lifting it straight up.  (When the action is removed
and re-inserted, reconnecting that plug is sometimes overlooked.)

"Robert E. Welcyng" wrote:
> 
> That's outrageous!  You did not mention where you bought the instrument,
> although I would assume from an authorized Yamaha dealer.  Yamaha expects the
> dealer to do a complete "set-up" in your home.  That is often performed by an
> independent RPT who has had Disklavier training.  It's certainly critical to
> consumer satisfaction that that the set-up be done at the time of delivery.
> There never should have been a problem; however, the dealer should be the first
> one to respond without your having to contact Yamaha.  It sounds as though
> Yamaha needs to have some words with this dealer.
> 
> In the meantime, the person to contact at Yamaha is Mark Wisner at 800 854 1569
> EXT 22.  You will need to tell him the serial number of your Disklavier.  Mark
> is the service manager and has a sterling record for troubleshooting on the
> phone.  Unfortunately, you may not be able to reach him until after the New Year
> holiday.
> 
> I've seen the "Sensor LED on Error" on my Mark II from time to time.  It seems
> to be benign.  Simply powering off, then on has cleared any misbehavior that
> I've ever experienced with mine.
> 
> Good luck!
> 
> Music man wrote:
> >
> > I found this group on the Internet and I am hoping that someone can provide
> > me with some help.
> > I have just taken delivery of a beautiful new disklavier grand (DC3A) and
> > it appear to have a problem. I have sent email to Yamaha but they appear to
> > be closed until the New Year and as I am sure you can understand I am very
> > anxious to try my new baby.
> > Problem is this....
> > 1. Error reading on startup stating "Sensor LED on Error"
> > 2. Does not seem to record....since it will not playback
> > 3. When I activate the Silent mode....I can hear the piano sound but it is
> > very faint
> > I have checked the volume controls and the plugs and they all seem to be fine.
> > Any suggestions would be greatly appreciated.
> > Happy Holidays to All
> > M.
> >
> >
> > To Post a message to the group, send it to:   disklavier@...
> >
> > To Post a private message to Todd Muncy, the group's founder and moderator, send it to:
> > disklavier-owner@...
> >
> > To reach our group's web site go to:
> > http://Yahoogroups.com/group/disklavier
> >
> > Todd's family web site was completely rewritten in June 2001 and contains some fun disklavier content and links to midi sites among other things, The url is:
> > http://MuncyFamily.com
> >
> > THINKING OF LEAVING THE GROUP?
> > If you are thinking of unsubcribing because you are getting too much mail, go the the web site and change your email delivery option instead.  That will fix the problem, while maintaining your access to the group.  If you insist on leaving us completely send a blank email to:
> > disklavier-unsubscribe@...
> >
> > Know someone who wants to join?  Have them send a blank email to:
> > disklavier-subscribe@... or give them this link:
> > http://Yahoogroups.com/group/disklavier/join
> >
> >
> > Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
> 
> --
> Robert Welcyng
> Anchorage, Alaska
> 
> To Post a message to the group, send it to:   disklavier@...
> 
> To Post a private message to Todd Muncy, the group's founder and moderator, send it to:
> disklavier-owner@...
> 
> To reach our group's web site go to:
> http://Yahoogroups.com/group/disklavier
> 
> Todd's family web site was completely rewritten in June 2001 and contains some fun disklavier content and links to midi sites among other things, The url is:
> http://MuncyFamily.com
> 
> THINKING OF LEAVING THE GROUP?
> If you are thinking of unsubcribing because you are getting too much mail, go the the web site and change your email delivery option instead.  That will fix the problem, while maintaining your access to the group.  If you insist on leaving us completely send a blank email to:
> disklavier-unsubscribe@...
> 
> Know someone who wants to join?  Have them send a blank email to:
> disklavier-subscribe@... or give them this link:
> http://Yahoogroups.com/group/disklavier/join
> 
> 
> Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/

-- 
Robert Welcyng
Anchorage, Alaska

Actually, there are two ribbon cables on the keyboard that should be
engaged--the sensor relay connector on the treble side and the hammer sensor
cable on the base side.

"Robert E. Welcyng" wrote:
> 
> Something else occurred to me that you might wish to check:  There is a small
> ribbon cable connector coming from the treble side of the keyboard action that
> should be engaged.  To get to it, you need only remove the fall board by
> grasping the open edge and lifting it straight up.  (When the action is removed
> and re-inserted, reconnecting that plug is sometimes overlooked.)
> 
> "Robert E. Welcyng" wrote:
> >
> > That's outrageous!  You did not mention where you bought the instrument,
> > although I would assume from an authorized Yamaha dealer.  Yamaha expects the
> > dealer to do a complete "set-up" in your home.  That is often performed by an
> > independent RPT who has had Disklavier training.  It's certainly critical to
> > consumer satisfaction that that the set-up be done at the time of delivery.
> > There never should have been a problem; however, the dealer should be the first
> > one to respond without your having to contact Yamaha.  It sounds as though
> > Yamaha needs to have some words with this dealer.
> >
> > In the meantime, the person to contact at Yamaha is Mark Wisner at 800 854 1569
> > EXT 22.  You will need to tell him the serial number of your Disklavier.  Mark
> > is the service manager and has a sterling record for troubleshooting on the
> > phone.  Unfortunately, you may not be able to reach him until after the New Year
> > holiday.
> >
> > I've seen the "Sensor LED on Error" on my Mark II from time to time.  It seems
> > to be benign.  Simply powering off, then on has cleared any misbehavior that
> > I've ever experienced with mine.
> >
> > Good luck!
> >
> > Music man wrote:
> > >
> > > I found this group on the Internet and I am hoping that someone can provide
> > > me with some help.
> > > I have just taken delivery of a beautiful new disklavier grand (DC3A) and
> > > it appear to have a problem. I have sent email to Yamaha but they appear to
> > > be closed until the New Year and as I am sure you can understand I am very
> > > anxious to try my new baby.
> > > Problem is this....
> > > 1. Error reading on startup stating "Sensor LED on Error"
> > > 2. Does not seem to record....since it will not playback
> > > 3. When I activate the Silent mode....I can hear the piano sound but it is
> > > very faint
> > > I have checked the volume controls and the plugs and they all seem to be fine.
> > > Any suggestions would be greatly appreciated.
> > > Happy Holidays to All
> > > M.
> > >
> > >
> > > To Post a message to the group, send it to:   disklavier@...
> > >
> > > To Post a private message to Todd Muncy, the group's founder and moderator, send it to:
> > > disklavier-owner@...
> > >
> > > To reach our group's web site go to:
> > > http://Yahoogroups.com/group/disklavier
> > >
> > > Todd's family web site was completely rewritten in June 2001 and contains some fun disklavier content and links to midi sites among other things, The url is:
> > > http://MuncyFamily.com
> > >
> > > THINKING OF LEAVING THE GROUP?
> > > If you are thinking of unsubcribing because you are getting too much mail, go the the web site and change your email delivery option instead.  That will fix the problem, while maintaining your access to the group.  If you insist on leaving us completely send a blank email to:
> > > disklavier-unsubscribe@...
> > >
> > > Know someone who wants to join?  Have them send a blank email to:
> > > disklavier-subscribe@... or give them this link:
> > > http://Yahoogroups.com/group/disklavier/join
> > >
> > >
> > > Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
> >
> > --
> > Robert Welcyng
> > Anchorage, Alaska
> >
> > To Post a message to the group, send it to:   disklavier@...
> >
> > To Post a private message to Todd Muncy, the group's founder and moderator, send it to:
> > disklavier-owner@...
> >
> > To reach our group's web site go to:
> > http://Yahoogroups.com/group/disklavier
> >
> > Todd's family web site was completely rewritten in June 2001 and contains some fun disklavier content and links to midi sites among other things, The url is:
> > http://MuncyFamily.com
> >
> > THINKING OF LEAVING THE GROUP?
> > If you are thinking of unsubcribing because you are getting too much mail, go the the web site and change your email delivery option instead.  That will fix the problem, while maintaining your access to the group.  If you insist on leaving us completely send a blank email to:
> > disklavier-unsubscribe@...
> >
> > Know someone who wants to join?  Have them send a blank email to:
> > disklavier-subscribe@... or give them this link:
> > http://Yahoogroups.com/group/disklavier/join
> >
> >
> > Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
> 
> --
> Robert Welcyng
> Anchorage, Alaska
> 
> 
> To Post a message to the group, send it to:   disklavier@...
> 
> To Post a private message to Todd Muncy, the group's founder and moderator, send it to:
> disklavier-owner@...
> 
> To reach our group's web site go to:
> http://Yahoogroups.com/group/disklavier
> 
> Todd's family web site was completely rewritten in June 2001 and contains some fun disklavier content and links to midi sites among other things, The url is:
> http://MuncyFamily.com
> 
> THINKING OF LEAVING THE GROUP?
> If you are thinking of unsubcribing because you are getting too much mail, go the the web site and change your email delivery option instead.  That will fix the problem, while maintaining your access to the group.  If you insist on leaving us completely send a blank email to:
> disklavier-unsubscribe@...
> 
> Know someone who wants to join?  Have them send a blank email to:
> disklavier-subscribe@... or give them this link:
> http://Yahoogroups.com/group/disklavier/join
> 
> 
> Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/

-- 
Robert Welcyng
Anchorage, Alaska

The Silent Mode, when activated, can only be heard through headphones.  The 
volume control knob next to the Silent mode switch, however, needs to be 
turned up to hear the speakers when the piano is playing a floppy disk or CD 
that has ensemble sounds.

Underneath the piano, next to the pedal lyre, is a large, round connector 
with lots of pins.  It goes from the pedal lyre to the underside of the 
piano.  GENTLY see if that round connector turns.  It should NOT!  Only the 
collar that tightens the connector should turn.  If the connector itself 
turns, you have a problem. What can happen is that the piano movers try to 
turn the connector.  It should be put in place, without turning, and only 
the collar should be tightened gently by hand.

The other tricky connector that is sometimes overlooked is on the UNDERSIDE 
of the keyframe.  A piano technician would remove the control box to the 
DKV, remove the fallboard, remove the keyblocks on either side of the piano 
action and pull the piano action out about 3/4 of the way out of the piano.  
Then lift up the front of the action in order to see the underside of the 
piano keys.  Although that connector may look connnected, I have found on 
several occasions that it is at a slight angle.  Hopefully this is the 
problem.

The simple solution already mentioned, is to remove the fallboard by lifting 
it straight up, and check that the gray cable on the right is connected to 
the side of the piano.  HOwever, when this situation occurs the error reads 
Sensor Not Connected.

I am assuming you bought this piano from your local Yamaha dealer so a 
technician should be available. Call them.

Carol Beigel



>From: Music man <musicman@...>
>Reply-To: disklavier@yahoogroups.com
>To: disklavier@...
>Subject: [disklavier] Help
>Date: Sat, 29 Dec 2001 11:29:40 -0500
>
>I found this group on the Internet and I am hoping that someone can provide
>me with some help.
>I have just taken delivery of a beautiful new disklavier grand (DC3A) and
>it appear to have a problem. I have sent email to Yamaha but they appear to
>be closed until the New Year and as I am sure you can understand I am very
>anxious to try my new baby.
>Problem is this....
>1. Error reading on startup stating "Sensor LED on Error"
>2. Does not seem to record....since it will not playback
>3. When I activate the Silent mode....I can hear the piano sound but it is
>very faint
>I have checked the volume controls and the plugs and they all seem to be 
>fine.
>Any suggestions would be greatly appreciated.
>Happy Holidays to All
>M.
>
>


_________________________________________________________________
MSN Photos is the easiest way to share and print your photos: 
http://photos.msn.com/support/worldwide.aspx

Hi

All Pianosoft disks are made by Yamaha and will work, and are in ESEQ 
format only.
As far as I know PianoDisk is buy someone else. If, as you say, you 
can only get PianoDisk then there is software on the net that will 
convert from Midi format 0 to 1 or 1 to 0. 

Midi Magic


--- In disklavier@y..., aterrazas@f... wrote:
> Hi to everybody
> 
> I live in Chihuahua city in Mexico and I own a Disklavier Mark II 
XG series with a DKC 500RXG control unit it´s a big problem here to 
get de PianoSoft disks in Mexico and when I read the next information 
from the group:
> 
> PianoDisc recordings should work on a Disklavier.  However, those 
files are 
> in MIDI 0 format.  That means that if you have an older DKV model 
that only 
> plays Eseq format, you need to convert these PianoDisc files first.
> 
> Carol Beigel
> 
> I buy 6 disks from Pianodisc that is the only one I know here in 
Mexico, but now my problem is that when I tray to play those disks in 
my Disklavier the control unit show me UNFORMATTED DISK .

> 
> What can I do? it´s any way to fix this?
> 
> Antonio Terrazas

See attached zip file for ones MidiMagic sent me plus the Christmas one everyone was fussing about not getting. - Walt

mae121864@... wrote: I cant stand it any longer. Would someone, anyone, please e-mail me the Rach3 Midi file. Thanks 

To Post a message to the group, send it to:   disklavier@...

To Post a private message to Todd Muncy, the group's founder and moderator, send it to:
disklavier-owner@...

To reach our group's web site go to:
http://Yahoogroups.com/group/disklavier

Todd's family web site was completely updated 012/22/03.  It contains some fun disklavier content and links to midi sites among many other things, The url is:
http://MuncyFamily.com 

THINKING OF LEAVING THE GROUP?
If you are thinking of unsubcribing because you are getting too much mail, go the the web site and change your email delivery option instead.  That will fix the problem, while maintaining your access to the group.  If you insist on leaving us completely send a blank email to:
disklavier-unsubscribe@... 

Know someone who wants to join?  Have them send a blank email to:
disklavier-subscribe@... or give them this link:
http://Yahoogroups.com/group/disklavier/join 



Yahoo! Groups SponsorADVERTISEMENT


---------------------------------
Yahoo! Groups Links

   To visit your group on the web, go to:
http://groups.yahoo.com/group/disklavier/
  
   To unsubscribe from this group, send an email to:
disklavier-unsubscribe@yahoogroups.com
  
   Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service. 







---------------------------------
Do you Yahoo!?
Yahoo! Photos - Get your photo on the big screen in Times Square

Sorry, I meant to reply directly to mae121864@... with the zipo file attachment, not the whole group. I'd swear I pasted mae121864@... in over disklavier@yahoogroups.com in the "To" line. 




---------------------------------
Do you Yahoo!?
Yahoo! Photos - Get your photo on the big screen in Times Square