Disklavier

Charlie, I'd be outraged!  Two years without service or a tuning is 
totally unsatisfactory.  If I were you, I'd first locate an independent 
Yamaha-trained tech and hire him/her to service and tune your 
instrument.  There is more involved than tuning--Yamaha has has an 
internal 7-page document entitled "Irreducible Minimum Disklavier 
Service" that calls first for a record and playback test, and pedal and 
keyboard calibrations.  Yamaha expects those procedures to be followed 
at each visit.  (I'm sorry  that because that document is presumably 
copyright, I'm not free to send you a copy.)

Secondly, I would pay the RPT out of pocket, get a signed receipt, and 
bill the dealer for reimbursement.  (I assume a first free tuning was 
actually promised by that dealer?)  Should the dealer balk, call Yamaha 
at 1-800-776-9262. (I hope that number is still good; otherwise, call 
1-800-555-1212 to get the 800-number for Yamaha America.)  They will 
surely resolve this for you.

Since you will be on your own for tuning and maintenance after this, 
retain the RPT if you are happy with his/her work.  If you expect your 
instrument to sound good and perform well, consider having it serviced 
and tuned about every six months.  (I am not an RPT, BTW.)

Good luck!



bjbarber wrote:

> Dealers many times contract out this service to independent technicians.  If
> this is the case with your dealer, get the name and number of the tech they
> would refer to you and contact the tech directly.  If the dealer employs
> tech directly, then it would probably be appropriate to contact Yamaha.
> Bill J. Barber, RPT
> ----- Original Message -----
> From: "Charlie Judice" <c.judice@...>
> To: <disklavier@...>
> Sent: Monday, April 22, 2002 3:35 AM
> Subject: [disklavier] MX85QA free tuning
> 
> 
> 
>>I have had a Disklavier MX85QA for two years now an am very happy with
>>it.  However, I am still waiting for the dealer to send out my first
>>free tuning.  I've called many times and they have promised that someone
>>would call but it has yet to happen.  Can I deal directly with Yamaha on
>>this?
>>
>>Charlie
>>
>>
>>
>>
>>
>>To Post a message to the group, send it to:   disklavier@...
>>
>>To Post a private message to Todd Muncy, the group's founder and
>>
> moderator, send it to:
> 
>>disklavier-owner@...
>>
>>To reach our group's web site go to:
>>http://Yahoogroups.com/group/disklavier
>>
>>Todd's family web site was completely rewritten in June 2001 and contains
>>
> some fun disklavier content and links to midi sites among other things, The
> url is:
> 
>>http://MuncyFamily.com
>>
>>THINKING OF LEAVING THE GROUP?
>>If you are thinking of unsubcribing because you are getting too much mail,
>>
> go the the web site and change your email delivery option instead.  That
> will fix the problem, while maintaining your access to the group.  If you
> insist on leaving us completely send a blank email to:
> 
>>disklavier-unsubscribe@...
>>
>>Know someone who wants to join?  Have them send a blank email to:
>>disklavier-subscribe@... or give them this link:
>>http://Yahoogroups.com/group/disklavier/join
>>
>>
>>Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
>>
>>
>>
>>
> 
> 
> 
> 
> To Post a message to the group, send it to:   disklavier@...
> 
> To Post a private message to Todd Muncy, the group's founder and moderator, send it to:
> disklavier-owner@...
> 
> To reach our group's web site go to:
> http://Yahoogroups.com/group/disklavier
> 
> Todd's family web site was completely rewritten in June 2001 and contains some fun disklavier content and links to midi sites among other things, The url is:
> http://MuncyFamily.com
> 
> THINKING OF LEAVING THE GROUP?
> If you are thinking of unsubcribing because you are getting too much mail, go the the web site and change your email delivery option instead.  That will fix the problem, while maintaining your access to the group.  If you insist on leaving us completely send a blank email to:
> disklavier-unsubscribe@...
> 
> Know someone who wants to join?  Have them send a blank email to:
> disklavier-subscribe@... or give them this link:
> http://Yahoogroups.com/group/disklavier/join
>  
> 
> Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/ 
> 
> 
> 
> 


-- 
Robert Welcyng
Anchorage, Alaska