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2002-04-22 by Charlie Judice
I have had a Disklavier MX85QA for two years now an am very happy with it. However, I am still waiting for the dealer to send out my first free tuning. I've called many times and they have promised that someone would call but it has yet to happen. Can I deal directly with Yamaha on this? Charlie
2002-04-22 by PianoBench@aol.com
Good morning, everyone. << I have had a Disklavier MX85QA for two years now an am very happy with it. However, I am still waiting for the dealer to send out my first free tuning. I've called many times and they have promised that someone would call but it has yet to happen. Can I deal directly with Yamaha on this? >> Call Mark Wisner at Yamaha Piano Service: (800) 854-1569 between 8:30-5:00 PST. Push 2 at the first menu choice and 2 at the second menu choice. Regards, PianoBench
2002-04-22 by bjbarber
Dealers many times contract out this service to independent technicians. If this is the case with your dealer, get the name and number of the tech they would refer to you and contact the tech directly. If the dealer employs tech directly, then it would probably be appropriate to contact Yamaha. Bill J. Barber, RPT ----- Original Message ----- From: "Charlie Judice" <c.judice@...> To: <disklavier@...> Sent: Monday, April 22, 2002 3:35 AM Subject: [disklavier] MX85QA free tuning > I have had a Disklavier MX85QA for two years now an am very happy with > it. However, I am still waiting for the dealer to send out my first > free tuning. I've called many times and they have promised that someone > would call but it has yet to happen. Can I deal directly with Yamaha on > this? > > Charlie > > > > > > To Post a message to the group, send it to: disklavier@... > > To Post a private message to Todd Muncy, the group's founder and moderator, send it to: > disklavier-owner@... > > To reach our group's web site go to: > http://Yahoogroups.com/group/disklavier > > Todd's family web site was completely rewritten in June 2001 and contains some fun disklavier content and links to midi sites among other things, The url is: > http://MuncyFamily.com > > THINKING OF LEAVING THE GROUP? > If you are thinking of unsubcribing because you are getting too much mail, go the the web site and change your email delivery option instead. That will fix the problem, while maintaining your access to the group. If you insist on leaving us completely send a blank email to:
> disklavier-unsubscribe@... > > Know someone who wants to join? Have them send a blank email to: > disklavier-subscribe@... or give them this link: > http://Yahoogroups.com/group/disklavier/join > > > Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/ > > >
2002-04-22 by Robert Welcyng
Charlie, I'd be outraged! Two years without service or a tuning is totally unsatisfactory. If I were you, I'd first locate an independent Yamaha-trained tech and hire him/her to service and tune your instrument. There is more involved than tuning--Yamaha has has an internal 7-page document entitled "Irreducible Minimum Disklavier Service" that calls first for a record and playback test, and pedal and keyboard calibrations. Yamaha expects those procedures to be followed at each visit. (I'm sorry that because that document is presumably copyright, I'm not free to send you a copy.) Secondly, I would pay the RPT out of pocket, get a signed receipt, and bill the dealer for reimbursement. (I assume a first free tuning was actually promised by that dealer?) Should the dealer balk, call Yamaha at 1-800-776-9262. (I hope that number is still good; otherwise, call 1-800-555-1212 to get the 800-number for Yamaha America.) They will surely resolve this for you. Since you will be on your own for tuning and maintenance after this, retain the RPT if you are happy with his/her work. If you expect your instrument to sound good and perform well, consider having it serviced and tuned about every six months. (I am not an RPT, BTW.) Good luck! bjbarber wrote: > Dealers many times contract out this service to independent technicians. If > this is the case with your dealer, get the name and number of the tech they > would refer to you and contact the tech directly. If the dealer employs > tech directly, then it would probably be appropriate to contact Yamaha. > Bill J. Barber, RPT > ----- Original Message ----- > From: "Charlie Judice" <c.judice@...> > To: <disklavier@...> > Sent: Monday, April 22, 2002 3:35 AM > Subject: [disklavier] MX85QA free tuning > > > >>I have had a Disklavier MX85QA for two years now an am very happy with >>it. However, I am still waiting for the dealer to send out my first >>free tuning. I've called many times and they have promised that someone >>would call but it has yet to happen. Can I deal directly with Yamaha on >>this? >> >>Charlie >> >> >> >> >> >>To Post a message to the group, send it to: disklavier@... >> >>To Post a private message to Todd Muncy, the group's founder and >> > moderator, send it to: > >>disklavier-owner@... >> >>To reach our group's web site go to: >>http://Yahoogroups.com/group/disklavier >> >>Todd's family web site was completely rewritten in June 2001 and contains >> > some fun disklavier content and links to midi sites among other things, The > url is: > >>http://MuncyFamily.com >> >>THINKING OF LEAVING THE GROUP? >>If you are thinking of unsubcribing because you are getting too much mail, >> > go the the web site and change your email delivery option instead. That > will fix the problem, while maintaining your access to the group. If you > insist on leaving us completely send a blank email to: > >>disklavier-unsubscribe@... >> >>Know someone who wants to join? Have them send a blank email to: >>disklavier-subscribe@... or give them this link: >>http://Yahoogroups.com/group/disklavier/join >> >> >>Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/ >> >> >> >> > > > > > To Post a message to the group, send it to: disklavier@... > > To Post a private message to Todd Muncy, the group's founder and moderator, send it to: > disklavier-owner@... > > To reach our group's web site go to: > http://Yahoogroups.com/group/disklavier > > Todd's family web site was completely rewritten in June 2001 and contains some fun disklavier content and links to midi sites among other things, The url is: > http://MuncyFamily.com > > THINKING OF LEAVING THE GROUP? > If you are thinking of unsubcribing because you are getting too much mail, go the the web site and change your email delivery option instead. That will fix the problem, while maintaining your access to the group. If you insist on leaving us completely send a blank email to: > disklavier-unsubscribe@... > > Know someone who wants to join? Have them send a blank email to: > disklavier-subscribe@... or give them this link: > http://Yahoogroups.com/group/disklavier/join > > > Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/ > > > > -- Robert Welcyng Anchorage, Alaska
2002-04-22 by PianoBench@aol.com
Good evening, everyone. Although I agree with the sentiments expressed below, I urge you to call Mark Wisner at Yamaha first. I have no idea why your dealer has not delivered on this issue, but things get more complicated very quickly if you incur a bill and then try to get the dealer to pay for it. Since you will, according to the scenario below, have to confront the dealer and possibly enlist Yamaha's help anyway, why not reverse the order of events and start with contacting Yamaha? Regards, PianoBench In a message dated 4/22/02 1:18:42 PM, rwelcyng@... writes: << Charlie, I'd be outraged! Two years without service or a tuning is totally unsatisfactory. If I were you, I'd first locate an independent Yamaha-trained tech and hire him/her to service and tune your instrument. There is more involved than tuning--Yamaha has has an internal 7-page document entitled "Irreducible Minimum Disklavier Service" that calls first for a record and playback test, and pedal and keyboard calibrations. Yamaha expects those procedures to be followed at each visit. (I'm sorry that because that document is presumably copyright, I'm not free to send you a copy.) Secondly, I would pay the RPT out of pocket, get a signed receipt, and bill the dealer for reimbursement. (I assume a first free tuning was actually promised by that dealer?) Should the dealer balk, call Yamaha at 1-800-776-9262. (I hope that number is still good; otherwise, call 1-800-555-1212 to get the 800-number for Yamaha America.) They will surely resolve this for you. Since you will be on your own for tuning and maintenance after this, retain the RPT if you are happy with his/her work. If you expect your instrument to sound good and perform well, consider having it serviced and tuned about every six months. (I am not an RPT, BTW.) >>