Disklavier

Good evening, everyone.

Although I agree with the sentiments expressed below, I urge you to call Mark 
Wisner at Yamaha first. I have no idea why your dealer has not delivered on 
this issue, but things get more complicated very quickly if you incur a bill 
and then try to get the dealer to pay for it. Since you will, according to 
the scenario below, have to confront the dealer and possibly enlist Yamaha's 
help anyway, why not reverse the order of events and start with contacting 
Yamaha?

Regards,
PianoBench

In a message dated 4/22/02 1:18:42 PM, rwelcyng@... writes:

<< Charlie, I'd be outraged!  Two years without service or a tuning is 
totally unsatisfactory.  If I were you, I'd first locate an independent 
Yamaha-trained tech and hire him/her to service and tune your 
instrument.  There is more involved than tuning--Yamaha has has an 
internal 7-page document entitled "Irreducible Minimum Disklavier 
Service" that calls first for a record and playback test, and pedal and 
keyboard calibrations.  Yamaha expects those procedures to be followed 
at each visit.  (I'm sorry  that because that document is presumably 
copyright, I'm not free to send you a copy.)

Secondly, I would pay the RPT out of pocket, get a signed receipt, and 
bill the dealer for reimbursement.  (I assume a first free tuning was 
actually promised by that dealer?)  Should the dealer balk, call Yamaha 
at 1-800-776-9262. (I hope that number is still good; otherwise, call 
1-800-555-1212 to get the 800-number for Yamaha America.)  They will 
surely resolve this for you.

Since you will be on your own for tuning and maintenance after this, 
retain the RPT if you are happy with his/her work.  If you expect your 
instrument to sound good and perform well, consider having it serviced 
and tuned about every six months.  (I am not an RPT, BTW.) >>