If Yamaha was one big global corporation, and not
several regional ones, I could understand the insistence for global
support. If they distrubued the same pianos and Disklaivers all over the
world, I could understand the frustration. But this is not the
case. U.S. Yamaha
is a different corporation than Mexico or even Canada Yamaha. or Australia
Yamaha, or Europe Yamaha. They ;all sell similiar, but not identical
products.
Customer support is an
expensive proposition. Yamanha U.S. hires people to work in their service
department that have spent their careers working on pianos sold in the
U.S. How in the world are they supposed to provide support for a
product they have never seen? One whose manuals are written in a different
language? Yamaha U.S. cannot give support for a product they know
nothing about. They don't have manuals for pianos they never sold. They
don't have wiring diagrams for parts they never saw. They cannot pay
people to answer questions who don't know how to read Japanese. They don't
carry spare parts that won't fit or work in pianos they never saw.
If I bought a Mercedes Benz in Germany it would not
meet U.S. emmissions standards. If the engine in my car were made for
owning the car in Germany, and I lived in the U.S. where those engines did not
exist, should I expect my neighborhood dealer to stock parts or manuals for this
engine they never saw?
This is not a resonable business model!
You carry manuals and parts, and provide service tor the products you
sell. Just because someone elsewhere in the world is selling a similiar
product with the same brand name does not mean it is the same product. Why
should you carry parts and manuals for a product you don't even
sell?
Carol Beigel
----- Original Message -----From: JORGE FERNANDEZSent: Wednesday, August 29, 2007 12:07 PMSubject: Re: [disklavier] Re: gray market pianosBut, if someone decides to take the risk of purchasing a Yamaha gray market piano.
Is it acceptable that Yamaha USA (for example) rejects it and will not give support only for this reason?
I am not talking about warranty issues, which are acceptable.
But, not giving support?
Like advice, manuals, spare parts, etc.
Did you buy your item in USA? Get support in USA, not here. Even if the product is the same this side of the border or the other and the company has offices here and there.