Disklavier

If a person purchased a gray pianos, YCA has the full right to not 
providing support. They must protect their market and also reduce 
the costs. Because Cost must related to the Revenue. YCA has no 
revenue from these gray market pianos, unless YCA can charge the 
regions where these gray market pianos came.  

Regarding similar but not identical, I need more proof on this. I 
will prove myself when I return to Asia, I will take pictures of the 
inside of Disklavier there. I usually will stop in several countries 
so that I will have enough samples to prove whether they are 
identical or not. Until then, I cannot provide additional proofs 
pertaining to this matter. I really hope that my disklavier which 
was made for American market is really different from those of in 
Asia. By the way, I have lived in America (MidWest) for more than 16 
years so I know the harsh weather in this area. 

Carol, thanks for the inside and it is very helpful. I really 
appreciate your comments and enjoy the discussions.

RS




--- In disklavier@yahoogroups.com, "Carol Beigel" <thecarolb@...> 
wrote:
>
> If Yamaha was one big global corporation, and not several regional 
ones, I could understand the insistence for global support.  If they 
distrubued the same pianos and Disklaivers all over the world, I 
could understand the frustration.  But this is not the case.  U.S. 
Yamaha is a different corporation than Mexico or even Canada Yamaha. 
or Australia Yamaha, or Europe Yamaha.  They all sell similiar, but 
not identical products.  
> 
> Customer support is an expensive proposition.  Yamanha U.S. hires 
people to work in their service department that have spent their 
careers working on pianos sold in the U.S.  How in the world are 
they supposed to provide support for a product they have never 
seen?  One whose manuals are written in a different language?  
Yamaha U.S. cannot give support for a product they know nothing 
about. They don't have manuals for pianos they never sold.  They 
don't have wiring diagrams for parts they never saw.  They cannot 
pay people to answer questions who don't know how to read Japanese.  
They don't carry spare parts that won't fit or work in pianos they 
never saw.
> 
> If I bought a Mercedes Benz in Germany it would not meet U.S. 
emmissions standards.  If the engine in my car were made for owning 
the car in Germany, and I lived in the U.S. where those engines did 
not exist, should I expect my neighborhood dealer to stock parts or 
manuals for this engine they never saw?
> 
> This is not a resonable business model!  You carry manuals and 
parts, and provide service tor the products you sell.  Just because 
someone elsewhere in the world is selling a similiar product with 
the same brand name does not mean it is the same product.  Why 
should you carry parts and manuals for a product you don't even sell?
> 
> Carol Beigel
> 
> 
> 
>   ----- Original Message ----- 
>   From: JORGE FERNANDEZ 
>   To: disklavier@yahoogroups.com 
>   Sent: Wednesday, August 29, 2007 12:07 PM
>   Subject: Re: [disklavier] Re: gray market pianos
> 
> 
> 
> 
>     But, if someone decides to take the risk of purchasing a 
Yamaha gray market piano.
>   Is it acceptable that Yamaha USA (for example) rejects it and 
will not give support only for this reason?
> 
>   I am not talking about warranty issues, which are acceptable.
> 
>   But, not giving support?
> 
>   Like advice, manuals, spare parts, etc.
> 
>   Did you buy your item in USA? Get support in USA, not here. Even 
if the product is the same this side of the border or the other and 
the company has offices here and there.
>