when you contact the dealer i bet they will say something like the following: "You must have gotten a manual from a different piano, one that was used. We have such a hard time keeping track of the paperwork." and without a SN on the invoice ...
was the piano that you got, on display on the floor? do you remember the dealer saying anything about it such as that they just got it in or anything else as part of the sales pitch? the reason i am asking is that it is a good idea to write down everything you can remember before you contact them again as you may get confused about what they said one time and the next. this is especially true when dealing with liars.
someone else on the list probably knows but there may be a way to interrogate the electronics on the DKV system to get the number of hours it was played. this will not prove anything but can be additional information. it can be useful in negotiation to have as much information as possible and to let the other party know that you have evidence and intend to win.
check the laws in your state regarding the sale of and notification requirements for used items. some states are very tough on this sort of thing. if you are in one of these states, a threat of legal action might help your case. and do make these people squirm if they really did cheat you.
On 4/23/2011 3:15 PM, my88keyz wrote:
I really do appreciate all the feedback, and if anyone else has ideas, please share. My receipt definitely says "NEW", and so does the previous owner's receipt. This particular dealer seems to have a policy of not writing the S/N on the receipt -- neither receipt has an S/N (except that I actually wrote mine in after it was delivered.) The lack of S/N tracking on receipts seemed sloppy to me, but now seems to be indicative of a shady practice of selling used things for new.
I don't want to mention the dealer until I give them a chance to make things right. I am enjoying the instrument, but I really feel cheated by the transaction. It also explains the odd scratches and slight damage on the shoulder of one of the legs.
Great point about contacting Yamaha -- I hadn't considered that option.
Also, excellent point about the higher rate of depreciation on Disklaviers due to the integration of electronics, although I would hope that the Disklavier would always be worth at least the same as a similar non-Disklavier model of the same vintage.
Thanks,
Iggy
-- Best regards, Spencer Chase 67550-Bell Springs Rd. Garberville, CA 95542 Postal service only. Laytonville, CA 95454 UPS only. Spencer@... http://www.spencerserolls.com (707) 984-8356 (425) 791-0309