Disklavier

Hi Bill, Sorry for the delay, I must have missed this email.
In answer to your questions

N0 1: DKV 4D0931

My piano was purchased from Chris Marshall's piano World in Sydney Australia
 I flew from Hobart To Sydney to look over the offer as I had first spotted
it in his store on the Internet because we have no one local that I know of.

I looked over the piano and paid $15,000 dollars to him. He told me my piano
was an E3 disklavier. My main reason for wanting the piano was to record and
to be honest I had something a little less expensive in mind.
He talked me into the e3 and up until now I have had no trouble at all and
have been impressed. 

However, When I subscribed to the radio service and I struck this problem I
sent off an email to the D-Radio support people and they must have forwarded
the problem to Yamaha Australia.

I then received the following:
  
From: Techsupport_MPD@...
Date: 27/07/2012 9:02:54 AM
To: whitestarline123@...
Subject: Re: Yamaha Music Soft Radio
Hey Wayne, 
I have been informed from my colleague who I believe you have spoken to that
this unit was purchased from an unauthorized Yamaha dealer, 
Please contact the store of purchase for support.

Regards, 
Alex Yabsley | Customer Support Specialist | Music & Audio Technology 

Au.Yamaha.com YAMAHA MUSIC AUSTRALIA
Level 1, 99 Queensbridge Street
Southbank VIC 3006 Australia
P: 1300 739 390
F: +61 3 9696 4579
E: alexander_yabsley@...

 
I was horrified because up until contact with Yamaha Australia I had no idea
I had done anything wrong. I could not tell from his shop that it was
unauthorized. Chris Marshall told me the piano was cheap because a wealthy
customer had paid him $30,000 for the piano and after a few months his
daughter did not show interest so the piano was returned to the shop. This
was the reason given to me . He said the price was $15,000 because he had
other piano's coming in and because it was now considered second hand
therefore his price was exactly half of a new instrument.

I am extremely upset as you could imagine.

In answer to question 3: The disklavier radio complimentary access was
always in English. When I press the Internet button a menu appears with four
options.
Option no1:D-Radio
Option no2: My Account
Option no3: is in Japanese.
Option no 4: Update
When I press D-Radio everything is Japanese.

If I press My Account option everything is Japanese except the word ID and
submit.

If I press update everything is Japanese except for 3.20. Which I assume is
the DKV software version number.

All other menus and options on the box are in English.

It all starts as explained above.

I sat down to think about all this today and I thought if my piano was
unauthorized how could I subscribe to D Radio. Why didn't something come up
to say not authorized cannot accept Australian email address with DKC850. I
cant understand it or make any sense to it all. I bought this piano in good
faith from what I believed to be a proper Yamaha dealer as his store posters
and cards on his piano's stated. He even had the Yamaha authorized dealer
stickers on his office window!

I have since taken the matter up with consumer affairs but it wont help me 
because he has disappeared to another country. No one knows where he is.

I am stuck with this piano. It is not possible to purchase another one.
I just have to hope that I can at least get the piano to play my
subscription service and be content with that.
Regards
Wayne 
-------Original Message-------
 
From: Bill Brandom
Date: 27/07/2012 2:59:50 AM
To: disklavier@yahoogroups.com
Subject: Re: [disklavier] Re: Dkc 850 upgrade
 
  
Hello Wayne,


Can you let me know the following about your DKC-850:

1.The Disklavier ID
 Go to: Setup > Network > Information ->
 NAME example:  DKV123456

2. Did you purchase this new or used?

3. Have you used DisklavierRadio in the past with it in English?
 
4. Is anything else in Japanese other than the DisklavierRadio screens?


Bill



Sent from my iPhone





On Jul 26, 2012, at 2:10 AM, wayne garth <whitestarline123@...>
wrote:


  
Hi everyone, I double checked my Yamaha account and everything is in English
 
Regards
Wayne

Sent from my iPad

On 25/07/2012, at 11:44 PM, "sjhart110110" <sjhart110@...> wrote:


  

Is your account on the Yamaha site set to English?

https://www.yamahamusicsoft.com

--- In disklavier@yahoogroups.com, "whitestarline123@..." <whitestarline123@
..> wrote:
>
> Hi Bill, Thank you for your prompt reply. I have followed your
instructions
> and the box still comes up in the d radio menus as Japanese. Unusually
> nothing else is in Japanese.
> I noticed this as soon as the box asked for my user id and password. The
> language was Japanese but the id followed by brackets was in English. I
> scrolled down the menu and the submit word was English. The box then went
to
> another page it is all Japanese.
> I couldn't figure out whether I was accepted or not so I then went to
radio
> channels and selected number 9 which is a subscription only channel. It
went
> straight back to the Japanese request for my id and password. I cannot get
> past that.
> It is also interesting to note that the d radio service menus before I
> subscribed were in English. Strange indeed.
> 
> Regards
> Wayne
> 
> 
> 
> -------Original Message-------
> 
> From: Bill Brandom
> Date: 25/07/2012 7:52:48 AM
> To: disklavier@yahoogroups.com
> Subject: [disklavier] Re: Dkc 850 upgrade
> 
> 
> Hi Wayne,
> 
> 
> I don't know why the language changed from English to Japanese. But, to
> change the language back to English, do the following:
> 
> 
> 1) Press the SYSTEM button.
> 2) Press RIGHT cursor button four times and press ENTER button.
> 3) Press YES button to select "English" and press ENTER button.
> 4) Press YES button to confirm.
> 
> Hope this helps.
> 
> 
> Bill Brandom
>