Emax

he is using a old copy of translator

what you have to do is send the file and the problem report sheet to 
chickensystems and they will tell you where you are going wrong or fix it in 
the next update garth is ok

and will help out
----- Original Message ----- 
From: "Ted Summers" <djtbs1@...>
To: <emax@yahoogroups.com>
Sent: Thursday, September 02, 2010 4:18 PM
Subject: Re: [emax] what program is best to convert esi samples....


> too many bugs- that is kind of vague.
> I haven't used the product and don't work for them, but working support
> myself, my response would be what kind of problem are you having- please
> clarify your issue(s) and provide the exact process you are performing.
>
> You asked for support, but don't want to send the file that will allow 
> them
> to help you??? That doesn't make any sense.
>
> I see this scenario all the time. - people don't send us the data that 
> will
> allow us to help them.
>
> They (support) can't help you if you don't work with them.
>
> If there is a bug / issue and it is not known, you aren't helping yourself
> or the other product users by not working with the vendor to resolve it.
>
> Now it would be another issue if they have been snarky about it.
> But you didn't indicate that....
>
> My .02
>
> Regards,
> Ted
>
>
> On Thu, Sep 2, 2010 at 7:32 AM, mark sherkus <sparkyscorp@...> 
> wrote:
>
>>
>>
>> Hi gang...Ive been messing with translator but find it hit and miss with
>> samples....too many bugs and all chicken systems has to say is email us 
>> the
>> file....lotta help that is....has anyone been down this road? I need to
>> convert to triton format....thanks
>>
>> [Non-text portions of this message have been removed]
>>
>>
>>
>
>
> [Non-text portions of this message have been removed]
>
>
>
> ------------------------------------
>
> Emax and Emax II User's Group Website
>
> http://www.silveriafamily.comYahoo! Groups Links
>
>
>


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