EXS 24 Logic Sampler Users Group

For those who were following the string "White Grand = White Noise" over the
weekend, I just wanted to post a quick synopsis of what happened because I
think it deserves mention.

I bought the White Grand, a very impressive virtual piano from Sampletekk,
newly ported to EXS.  It didn't work.  It just produced white noise.  I
emailed Per Larsson  at Sampletekk to see what could be done.  I had done
the sample re-link after the installation using Redmatica's ExsManager.

I emailed Per personally, but my email accidentally got forwarded to the EXS
forum. It was Saturday at around 5PM EST. Less than an hour later, I had
received emails from Per, Andrea at Redmatica, and Garth from Rubber Chicken
Software (Translator - the program I believe did the original conversion
from White Grand Gigga to EXS).

Not only were they in contact with me, they were in contact with each other,
back and forth for hours, painstakingly trouble shooting the problem.  The
Europeans, Per & Andrea, from Sweden & Italy respectively were up until 2AM
their time on a Saturday night working on this, (Garth is in MN so he's
actually an hour earlier than me) and together they found the cause of the
problem and the solution.  With the jointly achieved solution, Per fixed the
White Grand and posted it to my site, Andrea added a feature in EXSManager
to insure the problem wouldn't happen with any future re-links and emailed
me the new program.  All the while, Garth communicated with them and added
his digital expertise to ultimately trouble shoot and clear up the problem.

I have never in my life seen this kind of product support.  It was
completely above and beyond the call of duty and immeasurably appreciated.
We're talking bug fixing when they should have been kicking back with their
friends and families and relaxing.  Can you imagine this kind of attention
to customer relations from Emagic?  Motu?  Apple?  I hope they're reading
this.  

I just want to give these guys a very well deserved plug here.  Their
programs are state of the art, their support is beyond anything I've seen in
this business, and IMHO they deserve our support.  If you own and use the
EXS, these programs are a must and now you know you're in good hands if you
buy them:

The White Grand (piano) - Sampletekk - Per Larsson -
http://www.sampletekk.com/

ExsManager - Redmatica - Andrea Gozzi - http://www.redmatica.com

Translator - Rubber Chicken Software - Garth Hjelte -
http://www.chickensys.com

Best to all,
James Ryan
http://www.rampagemusic.net