EXS 24 Logic Sampler Users Group

Ok here is the scoop...

First I do (and have) apologized to Gary for the delay in recieving his product.  It has 
always been our goal to provide fast prompt service.  However several issues have arisen 
that majorly delayed our service in this case non of which were Gary's problem but ours.

My only regret to this situation is that I offered to not only refund Gary's money but also 
still ship him the product free of charge to account for the bad experience.  I really wish he 
hadn't taken this public but again, this was my fault in the first place.

I've been out of the town the past week and that has delayed me refunding the card which 
I will do on Monday.  Again, this is no way accounts for the way DS Soundware does 
business and has done business succesfully for the past five years.

My apologies to all involved.

Donnie Christian
DS Soundware








--- In exs-users@yahoogroups.com, "gary pozner" <gary@w...> wrote:
> 
> Dear Nick,
> 
> 	You are absolutely right. But I think you are reading your own
> experience into mine.  They are mutually exclusive.
> I am/have been on both sides too.  If DS soundware hadn't been
> advertising on this list I would have never sent the post.  If I hadn't
> had several   back and fourth communications with DS SOundware I would
> not have finally posted.    He/they have had ample opportunity to make
> good on the order or even let me know there would be a problem.  Each
> time they acknowledged my order, gave me their reason for not sending
> it, told me the sounds were now on there way and then nothing.  I didn't
> pursue this companies business, they pursued mine/ours.  There is a
> responsibility that goes with that.  I am sure they must be having
> problems, otherwise why not just send out the sounds and be done with
> it.  No one is saying DS SOundare is trying to steal anyone's money.  I
> am saying he has been dishonest with me, and didn't deliver on his
> promise. I thought everyone should know that before ordering and having
> a similar experience.  If you are going to use a free service to SELL a
> product the least you can do is do what you say. No?
> 
> gp
> . 
> <<Anyway, I think there are a lot of plausible explanations short of 
> Donnie simply trying to steal your money.>>
> 
> -- 
> 
> Nick Batzdorf
> 818/905-9101, cell 590-9101, fax 905-5434
> 
> 
> 
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