EXS 24 Logic Sampler Users Group

From: "gary pozner" <gary@...>

>I just thought I would let all of you know who are looking for mallet
>instruments, that while the DS soundware Library may or may not be good.
>Chances are you won't receive it. Here is my experience
>   I ordered it, and paid for overnight shipping 3 weeks ago(April 20).
>The owner, 3 days later realized it was on overnight order and sent me
>an email apology.  I thought OK I will get the sounds the next day.
>Well it is now 3 weeks later and no sounds.  I also asked for a credit
>to my credit card and was told fine, but that was a week ago and my
>credit card company has was received no word from him.  I don't like
>user groups being used as sales tools, but if you are going to use them,
>I believe you need to at least deliver your product.  I was not going to
>post this to give the merchant the benefit of the doubt, as he said he
>was having business troubles.  But at this point I can only believe he
>is being deceitful and there is no place for that.
>
>Gary Pozner
>
>>>Just thought I would let everyone know that we have a new "Chromatic
>Percussion" library
>that goes way beyond anything we (or anyone else) has ever done.  It
>contains like 14
>different marimba mallets, vibes, chimes, xylophones, almglocken etc.
>You can check it
>out at http://www.dssoundware.com
>
>It is by far the most extensive mallet percussion library on the market.
>
>Donnie<<

You know, I cringe when I read posts like this. Sure you should have 
received your product by now, and of course it looks like there's 
something flaky with the order fulfillment process.

But posting what you posted can be really damaging, and it's not 
constructive - even if (worst case) the lib isn't in stock yet. I'm 
not taking sides, by the way, just saying that this is inappropriate.

As someone who has a side business that deals with mail orders (a 
publishing company), I can tell you that this kind of thing happens 
once in a while - and I'm not dishonest, deceitful, having business 
problems, or anything else. Credit card issues and extra receipts 
that our order fulfillment company can't deal with are always a pain 
in the rear, since I have other things to do. Shipments really do get 
lost in the mail - it happens a few times every year. You ask someone 
to ship an order and somehow it doesn't happen for whatever reason.

Anyway, I think there are a lot of plausible explanations short of 
Donnie simply trying to steal your money.

-- 

Nick Batzdorf
818/905-9101, cell 590-9101, fax 905-5434

Dear Nick,

	You are absolutely right. But I think you are reading your own
experience into mine.  They are mutually exclusive.
I am/have been on both sides too.  If DS soundware hadn't been
advertising on this list I would have never sent the post.  If I hadn't
had several   back and fourth communications with DS SOundware I would
not have finally posted.    He/they have had ample opportunity to make
good on the order or even let me know there would be a problem.  Each
time they acknowledged my order, gave me their reason for not sending
it, told me the sounds were now on there way and then nothing.  I didn't
pursue this companies business, they pursued mine/ours.  There is a
responsibility that goes with that.  I am sure they must be having
problems, otherwise why not just send out the sounds and be done with
it.  No one is saying DS SOundare is trying to steal anyone's money.  I
am saying he has been dishonest with me, and didn't deliver on his
promise. I thought everyone should know that before ordering and having
a similar experience.  If you are going to use a free service to SELL a
product the least you can do is do what you say. No?

gp
. 
<<Anyway, I think there are a lot of plausible explanations short of 
Donnie simply trying to steal your money.>>

-- 

Nick Batzdorf
818/905-9101, cell 590-9101, fax 905-5434



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Ok here is the scoop...

First I do (and have) apologized to Gary for the delay in recieving his product.  It has 
always been our goal to provide fast prompt service.  However several issues have arisen 
that majorly delayed our service in this case non of which were Gary's problem but ours.

My only regret to this situation is that I offered to not only refund Gary's money but also 
still ship him the product free of charge to account for the bad experience.  I really wish he 
hadn't taken this public but again, this was my fault in the first place.

I've been out of the town the past week and that has delayed me refunding the card which 
I will do on Monday.  Again, this is no way accounts for the way DS Soundware does 
business and has done business succesfully for the past five years.

My apologies to all involved.

Donnie Christian
DS Soundware








--- In exs-users@yahoogroups.com, "gary pozner" <gary@w...> wrote:

> 
> Dear Nick,
> 
> 	You are absolutely right. But I think you are reading your own
> experience into mine.  They are mutually exclusive.
> I am/have been on both sides too.  If DS soundware hadn't been
> advertising on this list I would have never sent the post.  If I hadn't
> had several   back and fourth communications with DS SOundware I would
> not have finally posted.    He/they have had ample opportunity to make
> good on the order or even let me know there would be a problem.  Each
> time they acknowledged my order, gave me their reason for not sending
> it, told me the sounds were now on there way and then nothing.  I didn't
> pursue this companies business, they pursued mine/ours.  There is a
> responsibility that goes with that.  I am sure they must be having
> problems, otherwise why not just send out the sounds and be done with
> it.  No one is saying DS SOundare is trying to steal anyone's money.  I
> am saying he has been dishonest with me, and didn't deliver on his
> promise. I thought everyone should know that before ordering and having
> a similar experience.  If you are going to use a free service to SELL a
> product the least you can do is do what you say. No?
> 
> gp
> . 
> <<Anyway, I think there are a lot of plausible explanations short of 
> Donnie simply trying to steal your money.>>
> 
> -- 
> 
> Nick Batzdorf
> 818/905-9101, cell 590-9101, fax 905-5434
> 
> 
> 
> ____________________________________________________________________
>                           EXS* Users Group
> - To UNSUBSCRIBE: email exs-users-unsubscribe@yahoogroups.com
> - EXS/Logic FAQ: http://logicfaq.omega-art.com/
> - Free legal samples: http://groups.yahoo.com/group/exs-users/links/
> - To contact list admins, email exs-users-owner@yahoogroups.com 
> Yahoo! Groups Links

Just my 2 cents…
I’m not in any way related to Donnie other than being in the same
business and maybe therefore being competitors.
I don’t know anything about what’s been said and not in this matter
other then has been said here.
 
Donnie has been around about the same time as I have and have from day
1, as far as I have seen, made great samples and always provided with
excellent customer service. I’ve been active in the same forums and mail
lists as Donnie for a long time and I have never read anything that
could imply that DS Soundware hasn’t delivered what they have sold.
 
Worra
www.sampletekk.com