EXS 24 Logic Sampler Users Group

From: "gary pozner" <gary@...>

>I just thought I would let all of you know who are looking for mallet
>instruments, that while the DS soundware Library may or may not be good.
>Chances are you won't receive it. Here is my experience
>   I ordered it, and paid for overnight shipping 3 weeks ago(April 20).
>The owner, 3 days later realized it was on overnight order and sent me
>an email apology.  I thought OK I will get the sounds the next day.
>Well it is now 3 weeks later and no sounds.  I also asked for a credit
>to my credit card and was told fine, but that was a week ago and my
>credit card company has was received no word from him.  I don't like
>user groups being used as sales tools, but if you are going to use them,
>I believe you need to at least deliver your product.  I was not going to
>post this to give the merchant the benefit of the doubt, as he said he
>was having business troubles.  But at this point I can only believe he
>is being deceitful and there is no place for that.
>
>Gary Pozner
>
>>>Just thought I would let everyone know that we have a new "Chromatic
>Percussion" library
>that goes way beyond anything we (or anyone else) has ever done.  It
>contains like 14
>different marimba mallets, vibes, chimes, xylophones, almglocken etc.
>You can check it
>out at http://www.dssoundware.com
>
>It is by far the most extensive mallet percussion library on the market.
>
>Donnie<<

You know, I cringe when I read posts like this. Sure you should have 
received your product by now, and of course it looks like there's 
something flaky with the order fulfillment process.

But posting what you posted can be really damaging, and it's not 
constructive - even if (worst case) the lib isn't in stock yet. I'm 
not taking sides, by the way, just saying that this is inappropriate.

As someone who has a side business that deals with mail orders (a 
publishing company), I can tell you that this kind of thing happens 
once in a while - and I'm not dishonest, deceitful, having business 
problems, or anything else. Credit card issues and extra receipts 
that our order fulfillment company can't deal with are always a pain 
in the rear, since I have other things to do. Shipments really do get 
lost in the mail - it happens a few times every year. You ask someone 
to ship an order and somehow it doesn't happen for whatever reason.

Anyway, I think there are a lot of plausible explanations short of 
Donnie simply trying to steal your money.

-- 

Nick Batzdorf
818/905-9101, cell 590-9101, fax 905-5434