EXS 24 Logic Sampler Users Group

At 05:18 PM 5/31/02 +0100, you wrote:

>Chicken Sys do a great offer from their site $49 [wow!] you place an order,
>[great I'll have it emailed to me within 48hours!!] and then... and then...
>ordered last friday.
>had email acknowledgement [great!].
>and bugger all since.
>if it takes a week to email translator then say that on your website chicken
>sys! please!! don't treat your customers like donkeys.

This isn't the complete story. (I know this is somewhat off-topic, but it 
nags (pardon the pun) me when something like this happens, as you'll see...)

First, his credit card declined - we had to take time out to contact him of 
that. We also told him that we couldn't e-mail anything to a hotmail 
account. He replied and said he'd put more $$ in and gave us another e-mail 
address. This happened in effect for us on Tuesday (three days ago).

Last weekend was a 3-day weekend and we were swamped (lot's of orders) for 
the rest of the week, and were unable to get back to him. We e-mailed his 
copy late because we had to go back into the records and change the e-mail 
address. Anytime you have to adjust things manually it can be problematic. 
We would have liked to deal with the changes faster, and be real 
responsive, but this wasn't a case where we could do it very easily.

But even so, the program was in effect 24 hours late - we apologize for that.

So don't believe everything people write - there's usually more to the story.

Garth Hjelte
Sampler User