EXS 24 Logic Sampler Users Group

At 12:54 AM 8/8/02 +1000, you wrote:

>I ordered their software for the mac after being told
>it would bulk convert a massive amount of .wav sounds
>to the exs in a way preferable to the tedious
>one by one experience with the exs itself.
>I payed for a overnight, needing to get on with my work,
>paid extra customs duties and it's weeks later
>and the "update" is still not up.
>I also have received no reply to my emails.

The update that will have bulk wav->EXS and also Kurzweil->EXS (for the 
other person), and other things including a interface redesign, is going 
through it's last bit of testing and I hope should be up today or tomorrow. 
We talked to this person over the phone and I believe we have some 
resolution to the issue, at least until the update is available. We also 
refunded his shipping costs, which were significant, as a good measure.

As we've said, it's always our goal to respond to e-mails within 24 hours, 
but we've needed to direct our attention to programming and getting the 
testing done. One e-mail is easy - 200 of them is harder. But then that's 
not the customers problem, that's ours.

* * * * * * * * * * * * * * * * * * * * * * * * * * *
| Garth Hjelte                                      |
| Customer Service Representative, President        |
| Chicken Systems, Inc, Rubber Chicken Software Co. |
| 714 5th Street SE                                 |
| Willmar, MN 56201 USA                             |
|                                                   |
| 800-8-PRO-EPS    Toll Free Order Line (US Only)   |
| 320-235-9798     Tech Support, Sampler Questions  |
|                  International Line               |
| 360-838-7689     Fax                              |
| Product Sales:   sales@...             |
| Product Support: support@...           |
| Sampler Q+A:     qa@...                |
| Web Page:        www.chickensys.com               |
* * * * * * * * * * * * * * * * * * * * * * * * * * *