EXS 24 Logic Sampler Users Group

I ordered their software for the mac after being told
it would bulk convert a massive amount of .wav sounds
to the exs in a way preferable to the tedious
one by one experience with the exs itself.
I payed for a overnight, needing to get on with my work,
paid extra customs duties and it's weeks later
and the "update" is still not up.
I also have received no reply to my emails.
It's just utter b.s. that computer companies
are not held accountable like everyonelse.
Man, i appreciate that they made the software,
i don't appreciate them not selling the product
they claimed they were selling and then
not even acknowledging an email.
We all help support this bogusness by justifying
it and giving them all a break etc....
How many thousands of hours have we all lost,
not making music, or not making a living
while emajic gets sold for 30 million dollars,
and we guinea pig the bugs.......
I'm sick of bug fixes THAT I PAY FOR WITH MY TIME!
5.1 corrupted a couple of my songs,
Why is my time not worth anything?
I bought a product, it said it would do something
it doesn't and I"M REPSONSIPLE FOR IT!!???
It's moral perversion.
Emajic's warranty at the front of all their
not updated manuals is just pathetic, just
like all the other music software "warranties".
Stated simply, it says you have no warranty.......

In direct response to Garth and absolute support to
"gristballistic", I don't want any appologies, i want
what i bought when i bought it!
 So what if the guy repeatedly emailed you asking
for the update you had over optimistically told him
he would have. It's your fault not his!
Offer him a discount.....
If you've got time to respond on this board, THEN
MAKE THE TIME TO RESPOND TO HIS AND MY EMAIL AS WELL!
  I'll be calling you guys. I have to pay
for most of my mistakes. I figure you guys
should at a minimum offer to refund part of this
guys money and part of mine.
 Then maybe you would think twice about
selling something that can't do what you
claim it can do, before it is actually finnished
just to keep your market share.....
    john

At 12:54 AM 8/8/02 +1000, you wrote:

>I ordered their software for the mac after being told
>it would bulk convert a massive amount of .wav sounds
>to the exs in a way preferable to the tedious
>one by one experience with the exs itself.
>I payed for a overnight, needing to get on with my work,
>paid extra customs duties and it's weeks later
>and the "update" is still not up.
>I also have received no reply to my emails.

The update that will have bulk wav->EXS and also Kurzweil->EXS (for the 
other person), and other things including a interface redesign, is going 
through it's last bit of testing and I hope should be up today or tomorrow. 
We talked to this person over the phone and I believe we have some 
resolution to the issue, at least until the update is available. We also 
refunded his shipping costs, which were significant, as a good measure.

As we've said, it's always our goal to respond to e-mails within 24 hours, 
but we've needed to direct our attention to programming and getting the 
testing done. One e-mail is easy - 200 of them is harder. But then that's 
not the customers problem, that's ours.

* * * * * * * * * * * * * * * * * * * * * * * * * * *
| Garth Hjelte                                      |
| Customer Service Representative, President        |
| Chicken Systems, Inc, Rubber Chicken Software Co. |
| 714 5th Street SE                                 |
| Willmar, MN 56201 USA                             |
|                                                   |
| 800-8-PRO-EPS    Toll Free Order Line (US Only)   |
| 320-235-9798     Tech Support, Sampler Questions  |
|                  International Line               |
| 360-838-7689     Fax                              |
| Product Sales:   sales@...             |
| Product Support: support@...           |
| Sampler Q+A:     qa@...                |
| Web Page:        www.chickensys.com               |
* * * * * * * * * * * * * * * * * * * * * * * * * * *

Hi,
I really hate to see this forum used for bashing companies that support
us...without them...imagine the thousands of hours each of us would have
have lost...and the music that wouldn't have been written.   I'm truly sorry
for your inconvenience...but this really isn't the place for your
complaints.  Go buy a "gristballistic" a beer.

Julie 

on 8/7/02 9:54 AM, john lin at saine@... wrote:

I ordered their software for the mac after being told
it would bulk convert a massive amount of .wav sounds
to the exs in a way preferable to the tedious
one by one experience with the exs itself.
I payed for a overnight, needing to get on with my work,
paid extra customs duties and it's weeks later
and the "update" is still not up.
I also have received no reply to my emails.
It's just utter b.s. that computer companies
are not held accountable like everyonelse.
Man, i appreciate that they made the software,
i don't appreciate them not selling the product
they claimed they were selling and then
not even acknowledging an email.
We all help support this bogusness by justifying
it and giving them all a break etc....
How many thousands of hours have we all lost,
not making music, or not making a living
while emajic gets sold for 30 million dollars,
and we guinea pig the bugs.......
I'm sick of bug fixes THAT I PAY FOR WITH MY TIME!
5.1 corrupted a couple of my songs,
Why is my time not worth anything?
I bought a product, it said it would do something
it doesn't and I"M REPSONSIPLE FOR IT!!???
It's moral perversion.
Emajic's warranty at the front of all their
not updated manuals is just pathetic, just
like all the other music software "warranties".
Stated simply, it says you have no warranty.......

In direct response to Garth and absolute support to
"gristballistic", I don't want any appologies, i want
what i bought when i bought it!
So what if the guy repeatedly emailed you asking
for the update you had over optimistically told him
he would have. It's your fault not his!
Offer him a discount.....
If you've got time to respond on this board, THEN
MAKE THE TIME TO RESPOND TO HIS AND MY EMAIL AS WELL!
 I'll be calling you guys. I have to pay
for most of my mistakes. I figure you guys
should at a minimum offer to refund part of this
guys money and part of mine.
Then maybe you would think twice about
selling something that can't do what you
claim it can do, before it is actually finnished
just to keep your market share.....
   john




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[Non-text portions of this message have been removed]

--- In exs-users@y..., Julie Larson <julielarson@m...> wrote:
> Hi,
> I really hate to see this forum used for bashing companies that support
> us...without them...imagine the thousands of hours each of us would have
> have lost...and the music that wouldn't have been written.   I'm truly sorry
> for your inconvenience...but this really isn't the place for your
> complaints.  Go buy a "gristballistic" a beer.
> 
> Julie 


Julie

You are indeed a saint. Apparently when you purchase equipment or 
software that doesnt actually work you simply laugh it off and go for 
skip in the park. I wish I had your outlook.
However,this is EXACTLY (in my humble opinion) the forum for complaints 
about relevent software problems relating to EXS. I assumed that other 
users might find my experience helpful.Perhaps you can set me straight 
on this - im a little confused. As for "bashing companies that support 
us" ... oh Im sorry, I thought I was trying to get what I paid for. 
Please Julie and Chicken Systems, accept my deepest apologies for 
raising this matter, it was wrong of me to complain...I will now crawl 
off to hide under a rock.

dc

--- In exs-users@y..., "Rubber Chicken Software Co." <support@c...> 
wrote:
> At 12:54 AM 8/8/02 +1000, you wrote:
> 
> >I ordered their software for the mac after being told
> >it would bulk convert a massive amount of .wav sounds
> >to the exs in a way preferable to the tedious
> >one by one experience with the exs itself.
> >I payed for a overnight, needing to get on with my work,
> >paid extra customs duties and it's weeks later
> >and the "update" is still not up.
> >I also have received no reply to my emails.
> 
> The update that will have bulk wav->EXS and also Kurzweil->EXS (for the 
> other person), and other things including a interface redesign, is going 
> through it's last bit of testing and I hope should be up today or tomorrow. 
> We talked to this person over the phone and I believe we have some 
> resolution to the issue, at least until the update is available. We also 
> refunded his shipping costs, which were significant, as a good measure.
> 
> As we've said, it's always our goal to respond to e-mails within 24 hours, 
> but we've needed to direct our attention to programming and getting the 
> testing done. One e-mail is easy - 200 of them is harder. But then that's 
> not the customers problem, that's ours.
> 
> * * * * * * * * * * * * * * * * * * * * * * * * * * *
> | Garth Hjelte                                      |
>

You never refunded my shipping costs Garth - but thats ok, you can keep 
it. But please,no more 'tomorrows'- the last 'tomorrow' was yesterday, 
which under different circumstances I might find amusing.
Maybe today...

dc

--- In exs-users@y..., Julie Larson <julielarson@m...> wrote:
> Hi,
> I really hate to see this forum used for bashing companies that support
> us...without them...imagine the thousands of hours each of us would have
> have lost...and the music that wouldn't have been written.   I'm truly sorry
> for your inconvenience...but this really isn't the place for your
> complaints.  Go buy a "gristballistic" a beer.
> 
> Julie 


Forget it, I dont drink beer... but I wouldnt say no to a glass of red.

dc