EXS 24 Logic Sampler Users Group

--- In exs-users@y..., "Rubber Chicken Software Co." <support@c...> 
wrote:
> At 12:54 AM 8/8/02 +1000, you wrote:
> 
> >I ordered their software for the mac after being told
> >it would bulk convert a massive amount of .wav sounds
> >to the exs in a way preferable to the tedious
> >one by one experience with the exs itself.
> >I payed for a overnight, needing to get on with my work,
> >paid extra customs duties and it's weeks later
> >and the "update" is still not up.
> >I also have received no reply to my emails.
> 
> The update that will have bulk wav->EXS and also Kurzweil->EXS (for the 
> other person), and other things including a interface redesign, is going 
> through it's last bit of testing and I hope should be up today or tomorrow. 
> We talked to this person over the phone and I believe we have some 
> resolution to the issue, at least until the update is available. We also 
> refunded his shipping costs, which were significant, as a good measure.
> 
> As we've said, it's always our goal to respond to e-mails within 24 hours, 
> but we've needed to direct our attention to programming and getting the 
> testing done. One e-mail is easy - 200 of them is harder. But then that's 
> not the customers problem, that's ours.
> 
> * * * * * * * * * * * * * * * * * * * * * * * * * * *
> | Garth Hjelte                                      |
>

You never refunded my shipping costs Garth - but thats ok, you can keep 
it. But please,no more 'tomorrows'- the last 'tomorrow' was yesterday, 
which under different circumstances I might find amusing.
Maybe today...

dc