EXS 24 Logic Sampler Users Group

Hi,
I really hate to see this forum used for bashing companies that support
us...without them...imagine the thousands of hours each of us would have
have lost...and the music that wouldn't have been written.   I'm truly sorry
for your inconvenience...but this really isn't the place for your
complaints.  Go buy a "gristballistic" a beer.

Julie 

on 8/7/02 9:54 AM, john lin at saine@... wrote:

I ordered their software for the mac after being told
it would bulk convert a massive amount of .wav sounds
to the exs in a way preferable to the tedious
one by one experience with the exs itself.
I payed for a overnight, needing to get on with my work,
paid extra customs duties and it's weeks later
and the "update" is still not up.
I also have received no reply to my emails.
It's just utter b.s. that computer companies
are not held accountable like everyonelse.
Man, i appreciate that they made the software,
i don't appreciate them not selling the product
they claimed they were selling and then
not even acknowledging an email.
We all help support this bogusness by justifying
it and giving them all a break etc....
How many thousands of hours have we all lost,
not making music, or not making a living
while emajic gets sold for 30 million dollars,
and we guinea pig the bugs.......
I'm sick of bug fixes THAT I PAY FOR WITH MY TIME!
5.1 corrupted a couple of my songs,
Why is my time not worth anything?
I bought a product, it said it would do something
it doesn't and I"M REPSONSIPLE FOR IT!!???
It's moral perversion.
Emajic's warranty at the front of all their
not updated manuals is just pathetic, just
like all the other music software "warranties".
Stated simply, it says you have no warranty.......

In direct response to Garth and absolute support to
"gristballistic", I don't want any appologies, i want
what i bought when i bought it!
So what if the guy repeatedly emailed you asking
for the update you had over optimistically told him
he would have. It's your fault not his!
Offer him a discount.....
If you've got time to respond on this board, THEN
MAKE THE TIME TO RESPOND TO HIS AND MY EMAIL AS WELL!
 I'll be calling you guys. I have to pay
for most of my mistakes. I figure you guys
should at a minimum offer to refund part of this
guys money and part of mine.
Then maybe you would think twice about
selling something that can't do what you
claim it can do, before it is actually finnished
just to keep your market share.....
   john




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