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A rel life story; excellent service from CDxtract

2002-08-07 by monsdrum

Hi all

Just wanted to extend my fullhearted recommendation of the program 
CDxtract and it's creator, Bernard. The story is:

I was looking for a program that could convert my exs24 programfiles 
to .akp-files, to use them in my AKAI S5000 sampler. Some web-
research showed me that CDxtract was probably the answer, so I dl'ed 
the demo. Unfortunately, one of the demo limitations was that it 
didn't do this exact conversion, but since this was the only thing I 
really needed the program for, I felt a bit uncomfortable spending 139
$ without knowing for certain that it would fulfill my demands 
satisfactorily. So I emailed Bernard asking how he could convince me, 
and half joking I suggested that I emailed him some exs-files for him 
to convert, so I could evaluate the results that way. To my surprise 
he agreed to do this, so I send him 10 exs program files, and two 
days later I received 10 .akp-files, zipped up together with 
corresponding empty wavefiles he had created for me to substitute for 
the wavefiles I didn't send to him (it was after all 89 mb), but 
which were needed for the .exs-files as well as the .akp-files. 
Having tried them out now, I ordered the program some days ago, and 
have just received it.

I have to say, that I find this service level outstanding! I can 
hardly think of any other company that would actually do any work for 
you in order to convince you that the program is right for you. 
Imagine it; "Hello TC, I may want to buy the powercore but don't know 
if it's right for me. If I send you a wavefile, would you add some 
reverb to it so I can hear for myself?"; "Emagic, I'd like to know 
just how precise logics track automation is. Could you make some 
volume fades in this wavefile to my specifications?"; a.s.o. What 
would the answer be? - most likely something like "read our brochure, 
and if you like the look of it, buy it". I think Bernard needs to be 
recommended for walking that extra mile even for just a potential 
costumer.

And no, I'm not related to Bernard in any way, nor did I receive any 
discounts or other benefits from him for writing this. I just believe 
this is worth speaking of to anybody who might be interested, making 
this effort to provide good service pay off somehow. Bernard, thank 
you very much - you deserve it!

http://www.cdxtract.com

regards

monsdrum

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