A rel life story; excellent service from CDxtract
2002-08-07 by monsdrum
Hi all Just wanted to extend my fullhearted recommendation of the program CDxtract and it's creator, Bernard. The story is: I was looking for a program that could convert my exs24 programfiles to .akp-files, to use them in my AKAI S5000 sampler. Some web- research showed me that CDxtract was probably the answer, so I dl'ed the demo. Unfortunately, one of the demo limitations was that it didn't do this exact conversion, but since this was the only thing I really needed the program for, I felt a bit uncomfortable spending 139 $ without knowing for certain that it would fulfill my demands satisfactorily. So I emailed Bernard asking how he could convince me, and half joking I suggested that I emailed him some exs-files for him to convert, so I could evaluate the results that way. To my surprise he agreed to do this, so I send him 10 exs program files, and two days later I received 10 .akp-files, zipped up together with corresponding empty wavefiles he had created for me to substitute for the wavefiles I didn't send to him (it was after all 89 mb), but which were needed for the .exs-files as well as the .akp-files. Having tried them out now, I ordered the program some days ago, and have just received it. I have to say, that I find this service level outstanding! I can hardly think of any other company that would actually do any work for you in order to convince you that the program is right for you. Imagine it; "Hello TC, I may want to buy the powercore but don't know if it's right for me. If I send you a wavefile, would you add some reverb to it so I can hear for myself?"; "Emagic, I'd like to know just how precise logics track automation is. Could you make some volume fades in this wavefile to my specifications?"; a.s.o. What would the answer be? - most likely something like "read our brochure, and if you like the look of it, buy it". I think Bernard needs to be recommended for walking that extra mile even for just a potential costumer. And no, I'm not related to Bernard in any way, nor did I receive any discounts or other benefits from him for writing this. I just believe this is worth speaking of to anybody who might be interested, making this effort to provide good service pay off somehow. Bernard, thank you very much - you deserve it! http://www.cdxtract.com regards monsdrum