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Re: [L-OT] Advice needed on Mac Purchase Dilema

2004-04-09 by rob

--- In logic-ot@yahoogroups.com, Colin L Miller <logicuser@m...> wrote:
> I was wondering if anyone may be able to offer me some advice on a dilema I 
> am in.
[...]

> I called the credit card company, but because I accepted the package they 
> can't do anything about it. I couldn't cancel the order, and I can't return 
> it. I would imagine there must be some kind of laws against this or some 
> kind of consumer rights to protect against this. Does anyone have any 
> experience or knowledge in this area that may be able to help? In the mean 
> tiem I am waiting to hear from a manager and apple is going to talk to them 
> about it. Hopefully that will resolve things, but any advice is 
> appreciated. Thanks!

hey colin, sorry to hear about your trouble.

IANAL (I'm not a lawyer), but I think you have the right to return a purchase on 
merchandise within 30 days of purchase. You'll probably be out the cost of shipping, in 
which case you might want to just eat the damage and keep your new G4 but if you can 
find a cheaper way to return it, I think that's an option.

Alternatively, does your credit card have any sort of purchase protection on it? They might 
back you up on this.

good luck. The whole "Only the original salesguy can cancel" sounds pretty dubious to me.

rob

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