Well, I suppose it may be valuable for me to weigh in here, from the unique
perspective of someone who is NOT yet a customer of any MOTM product, but a
(quiet) observer of this list, and overall goings-on within the world of
Modular Synths.
*WARNING! Novel-length email to follow!*
-------------------------------------------------------------
Around a year ago, I made the decision to start to buy stuff and begin a
journey into the world of Modular Synths. I came into this from a
interesting angle - a drummer since I was about 10 years old (23 years
ago!), as a young man I was *HEAVILY* impressed upon by sighting these
esoteric synthesis machines in films such as "Pink Floyd Live at Pompeii"
(in particular the scene of Roger Waters at Abbey Road playing with an EMS
machine carried a *lot* of weight). I was amazed at these wonderful
machines and the incredible sounds they produced. I fell in love with
synth-based music, I had the embarrasing prog phase, the Devo Phase, the
Kraftwerk phase, etc. As I matured, Skinny Puppy, EN, FLA and the like
extended this fascination into the realm of "modern music".
Now, I always assumed this world would forever remain closed to me - as a
drummer, I had no keyboard chops or knowledge at all. As a music lover,
these machines were FAR too expensive for me to consider, as I didn't think
I could ever "use them properly" or even understand them. The software
revolution changed all that. Suddenly I could buy a "synthesizer" for under
$100, and this opened the door for me. I was able to learn what oscillator
tuning meant. I learned to decipher the cryptic terms LFO, LFP, VCA, EG,
ADSR, and put it all into practise. I 'learned' synthesis on sub-$100
software synths (Pentagon-1 and z3ta from rgc:Audio). I was hooked.
So eventually, I came around full circle, back to the monstrous analog
machines that fueled my youthful dreams. Now that I knew how to use them
(combined with being financially much more flexible than at any other point
in my life), I felt I *could* justify the cost of one of these machines.
The "cost vs. pleasure" factor was now weighed in my favour.
My original plan about a year ago was to buy a Moog Voyager RME, to rack up
with my small collection of synth-like stuff (MAM MB33 Mk.II, FR Mobius, EH
Bi-Filter). I was so excited when Moog started producing Voyagers - wow! a
'modern' MiniMoog without stability problems, but real analog. My mind was
racing, it was all coming together at the right point in my life.
At the last minute, scared at the price of the Moog unit, I started to look
at other options. I realized I could go modular for a similar price range,
and have a pretty flexible system, maybe even something that could out-patch
a Voyager, for the same price, but also be able to built on top of that, all
the way to infinity (or at least divorce!). My mind changed - I was not
going to spend the money on the Moog, I was going to start a modular - that
most romantic, esoteric of beasts, the most 'hands-on', and the most
creative machine to use for sound creation. Now my mind was REALLY racing!
So this was about a year ago. The first step was to gather information,
look at everything that was out there, and figure out what modular to start
with as a "base" system. Suffice to say, I did not choose MOTM. I've been
on this list for a while, as I want to keep an 'ear to the ground', and in
fact always have (and still do!) intend to augment my base system with MOTM
units, as I intend to keep building forever, and have no qualms about parts
from different companies, or in different formats.
I am writing this novel length email to hopefully provide some insight into
why I have not bought any MOTM products yet, even though I've spent over 4
or 5 times the cost of that original Moog Voyager, even though it's been
less than a year. I currently have 6.5 frac racks filled with mostly
Blacet, but also Bananalogue, Metalbox, Wiard and home-made CGS modules, and
additionally 5 Metasonix TM and TX units. All of this purchased in the last
10 months. But no MOTM. Let's look at the reasons.
Please note that I do not intend any of this to be taken as an insult or in
a derogatory fashion. I have NOTHING against MOTM (as you will see below),
and am CERTAIN I will add many of their Frac modules in the upcoming year,
once I reach the end of building my (admittedly large) 'base' Blacet system.
I simply want to give the perspective of someone who is spending a few
hundred of dollars a month in this space, and why none of that money has
(yet) made it to Paul. Hopefully this helps Paul understand the customers a
bit better (at least me) and can maybe help with future business directions.
Please see these comments as constructive only.
So let's go back to the point one year ago, where I was doing my research.
I looked at everything modular out there, and was amazed at the variety of
options I saw. What a great time to be in the market for a modular! I have
to say I quickly fell in love with ModCan, and the Wiard 300 series. To me,
these represented the very best you could get, and the highest level of
modular lust. I didn't want Banana cables, but the ModCan "B" system was a
dream come true. Problem was the price. I started out (like you all)
assuming a fixed budget, and not assuming a life-long obsession that would
keep my bank balance at $0. So as sexy as ModCan was, it was priced out of
my initial budget. So I looked into Wiard 300 - out of production. Seems
Grant will build them for people, but slowly and for a high price.
So pricing was a major factor in these decisions, but 'ship time' was pretty
important as well. I wanted to build a system with comparable specs to the
Moog I originally considered, as quick as I could. I had limited funds, but
high excitment and need for gratification, so I knew it would be a nightmare
for me to scrape up $500-600 or so, send it to a company, and wait for
months. I couldn't fulfill my modular dreams this way, and it would slow
down the construction and subsequent growth of my system quite a lot. So
you can see "time and money" are the two major factors. Like most things in
life. My other main factors during this 'evaluation time' was the 'startup
cost' of rackmount and power considerations, something that varies a LOT
from one manufacturer to another. I wanted a basic system as quick as
possible, racked, powered, minimum "boring" VCO-VCF-VCA/EG.
So the search went on. My next conclusion was a frustrating one - I
determined that "price vs. sexy", MOTM was the #1. I *loved* the 5U height.
The attention to detail and quality. The range of products. The pricing
was excellent for what you get, no complaints there. My conclusion was that
MOTM is the best all-around modular company, and the one that I should
probably build. The best one of all. I say 'frustrating' because of other
concerns. One, the web-page hadn't been updated in over a year - ancient
news items with no followup. You could almost see the cobwebs on the
website. This was scary. I knew I'd be ordering a module or two a month,
for long into the future, so I wanted to pick a builder who I was confident
would be around for the long haul, and coming out with new modules as time
went on. I would be gutted to spend a bunch of money over 6-12 months, and
have only a fraction of my 'imagined dream system', and have the builder go
out of business. It would have been a different story if I had $5000
startup funds to order up a big complete system, but that wasn't me (and
will never be me). If that was the case I'd be looking at a big MOTM system
right now.
Also frightning, I was corresponding with a friend (who will remain
anonymous), who was/is a MOTM user. I was informed "don't worry about the
website, Paul doesn't really doesn't care about updating it, all the info is
on the mailing list", so I joined the mailing list. I was also informed
that your order often takes a few months to ship, and you never really know
when your shipment will arrive. I was privy to many emails from my friend,
week after week, waiting on packages that took FOREVER to arrive, and I saw
his frustration. I didn't have the time or money or patience to play this
game. So, with a heavy heart, I kept looking.
Now let's sidetrack to talk about the mailing list. I continued to witness
disturbing (to me) trends on this list. Cancelled products that seemed to
have been 'pre-bought' by people. Changing shipping dates. Logistical
problems, communication problems, some raw bad luck. I saw the queues of
people who had pre-ordered modules changing, people being 'bumped' to the
front ahead of everyone else because they could make an emergency cash
payment or something like this. What I've seen constantly on this list for
the better part of a year is a company that does NOT appear to be solvent or
well-organized, or (to be honest) treated like anything other than a
part-time hobby. A company that doesn't seem to be taken seriously or have
much stability anyway - for the position I'm in, I want to order a module,
pay for it, and know exactly when it is going to ship. If I have to wait a
bit, that's fine, but I should retain my place in the queue. Fire-sales and
emergencies shouldn't let someone jump ahead of me and force my delivery
time to change. It really didn't look like a company that fit my "buyer
model" very well at all.
A comment was made to me that "a lot of MOTM users are old-school synth guys
in their 50's, they are fine to wait and play with their huge studio". Fair
enough, but not me. MOTM feels more like a club for a small handful of
insiders, at the expense of a larger numbers of outsiders who get muscled
around to keep the insiders happy. Fair enough, but again, that's not my
buyer's model. The more I watched this list, the more confused and
inconsistent the company appears to be. I have very low confidence that I
could order a module and know when or if I would receive it. Not a way to
slowly build a large system a few modules at a time without becoming a total
nervous wreck (and I have enough stress in my life already, believe me!).
Please let me reiterate - my comments are not meant to cause offense! Paul
mentioned that he wants all feedback, and people shouldn't feel the need to
'keep quiet'. I always have, because I'm NOT a customer, and my feedback
isn't positive, but this current round of mails (and Paul's comments) have
caused me to figure that you may appreciate my perspective. I hope it
helps! I firmly believe that Paul designs the most professional, highest
quality, awe-inspiring modules. He's a brilliant designer, and I don't want
to hurt his feelings or sap his motivation! I just think his designer
skills FAR outshine his business management and PR skills, and it would be
great to see MOTM taken over by someone with the skill and time to focus on
turning it into a stellar business, and free Paul to focus on doing what he
does best - designing killer modules.
Anyway, this is a long story, I'll try to shorten it up here and finish off.
I kept looking for a builder I could "jump in" with. .COM was really,
really, really nicely priced, but I did not find the designs very inspiring
at all. I wanted a moog modular crossed with a sci-fi sound lab buchla sort
of paradigm. I wanted crazy, interesting stuff that I could spend years
exploring and patching and getting creative with. That's not .COM in my
humble opinion. Doepfer was also really nicely priced, but I'd heard that
the sound quality was poor, AC hum, ground loop problems, crappy jacks. I
liked the range of products a lot, but they even looked kind of cheap (plus
I'm a sucker for black panels, ModCan "B" being an exceptional
exception....), and the rack and power systems were very expensive.
Anyway, as you know from above, Blacet became my "getting started" and
"core" system. I loved the range of modules and their flexibility and
creativity. The prices were incredible. The quality was excellent from
everything I could gather. Two major factors for me was that the frac-rack
chassis modules, and power supply units were very attractively priced,
letting me "get started" for a smaller cost than a lot of the other guys.
There were other builders offering Frac-compatible modules, which was a huge
plus (and this situation has gotten even better in the following months! I
made a great choice!), and the final positive for me was a statement on
Blacet's website that said "unlike many, we have a commitment to have
modules on the shelf, ready to ship. We have a 95% 'next day' shipping
record". I sent an email to John describing my situation and what I was
after, and received a wonderful (and quick!) response, dispelling my fears,
convincing me he would be around for the long run and was committed to his
business, and ultimately convincing me to become a customer. I couldn't be
happier with this decision - his modules are better than I could have ever
hoped, ship immediately and quickly, are priced well, and he continues to
update the line, retiring old modules and offering new ones. Plus Frac has
become such a widespread format, there are so many options available.... I
couldn't imagine being happier with the decision I made, all my ground work
totally paid off.
Anyway, in the following 10 months, I've spent about 10X as much as I had
ever anticipated spending on modules. Blacet, Bananalogue, Wiard, Metalbox.
I've stared building CGS modules. I bought 5 Metasonix units. I'm going
crazy. I was really, really excited to see MOTM move into the Frac space,
and doubly excited that I can buy them from Analog Haven (who will also ship
immediately!). I will be adding ALL the MOTM frac modules to my system in
2007, assuming Paul still provides them to Analog Heaven. I can't wait to
get that Moog ladder filter into my system! And the looping ADSR! I'll
need a couple of those!
I've been holding my breath for that MIDI/CV converter to hit the Frac
format - a guaranteed sale!
I know most people on this list don't want to hear that - it justifys Paul's
move away from kits, and his Frac business, and so many of you are romantic
about Pauls 5U kit business, which is sadly drying up. From my perspective,
I would feel the same way if I had been a 5U MOTM builder like the rest of
you - but for all the above reasons, I could have never joined that 'club',
and I think there are a lot of people like me in the market. Paul must know
this as well. So let this email detail from my perspective some of the
things MOTM has done poorly at in the past, how it has kept customers away,
and some of the ways new customers will approach the brand in the future.
Please don't take any offense at my comments - they are meant to help the
business. Like you all, I'd rather see MOTM selling *something*, than
nothing at all.
My 2-cents (ok, probably more like $14.50 at this point - cash only! no
PayPal!)
Cheers,
Mike McGrath
Ottawa Canada