Yamaha DTXpress/DTXplorer/DTXtreme

You sure don't have anything to lose. I just remembered that the 
head man in the division's name is Dave, who was on vacation when I 
called. That's why I got Denise; she was taking his calls. I wish I 
could remember the last names. I went through my paperwork, but it 
was all impersonal. Darn. Let us know what happens.

--- In DTXpress@y..., "jadiebooshkie" <jadiebooshkie@y...> wrote:
> --- In DTXpress@y..., "liberatusvirus" <liberatusvirus@y...> wrote:
> > Call your dealer for a new pad. You shouldn't have to fix 
anything 
> > on a brand new kit. If your dealer gives you trouble, or it 
looks 
> > like you might have to wait for the replacement to come, you can 
> try 
> > contacting Denise S. (I've forgotten her last name) at Yamaha, 
> Band 
> > & Orchestral Division, 3445 East Paris, S.E., Grand Rapids MI 
> 49512--
> > 616.940.4949.  The number may not be exactly right, but you 
should 
> > be able to get someone who can redirect you to an electronic 
drums 
> > rep.  I think Denise was the one who got me a new kick pad when 
> mine 
> > failed. First she sent me a new piezo and when that didn't work, 
a 
> > whole new tower--by 2d day air. They never even tried to get the 
> > original pad back. I hope this info works, if you need it. 
> > Hopefully, the dealer will come through, and fast.
> > 
> > Ed
> >Think I will give her a try.  I have Yamaha's 714-522-9000 
> number...but they assign you a case number and they call you back 
> (usually the same day).  I just don't wanna wait weeks for the 
> cymbal. 
> > 
> > --- In DTXpress@y..., "jadiebooshkie" <jadiebooshkie@y...> wrote:
> > > Think I found the problem...The pad works intermittantly if 
you 
> > > pull the jack almost all the way out of the stereo jack on the 
> > > cymbal pad.  When I do this I hear the crash, and can tap it 
and 
> > get 
> > > a crash sound.  If the plug is pushed all the way into the 
> cymbal 
> > > pad jack, as it should be, I get NOTHING!  Also, the pad will 
> > > register on the trigger module with the jack pulled out almost 
> all 
> > > the way...think the jack on the cymbal pad is bad...can this 
be 
> > > fixed, or should I just have the dealer order me a new pad?  
> Also 
> > if 
> > > I jiggle the jack on the bottom of the pad up and down in the 
> > outlet 
> > > socket...it connects, and produces a sound...so I think the 
jack 
> > on 
> > > the bottom of the pad has to be the problem.  Any suggestions?