Yamaha DTXpress/DTXplorer/DTXtreme

Is the name your looking for David Jewell?  He is
Yamaha US's Drum Product manager.  
--- jadiebooshkie <jadiebooshkie@...> wrote:
> --- In DTXpress@y..., "liberatusvirus"
> <liberatusvirus@y...> wrote:
> > Call your dealer for a new pad. You shouldn't have
> to fix anything 
> > on a brand new kit. If your dealer gives you
> trouble, or it looks 
> > like you might have to wait for the replacement to
> come, you can 
> try 
> > contacting Denise S. (I've forgotten her last
> name) at Yamaha, 
> Band 
> > & Orchestral Division, 3445 East Paris, S.E.,
> Grand Rapids MI 
> 49512--
> > 616.940.4949.  The number may not be exactly
> right, but you should 
> > be able to get someone who can redirect you to an
> electronic drums 
> > rep.  I think Denise was the one who got me a new
> kick pad when 
> mine 
> > failed. First she sent me a new piezo and when
> that didn't work, a 
> > whole new tower--by 2d day air. They never even
> tried to get the 
> > original pad back. I hope this info works, if you
> need it. 
> > Hopefully, the dealer will come through, and fast.
> > 
> > Ed
> >Think I will give her a try.  I have Yamaha's
> 714-522-9000 
> number...but they assign you a case number and they
> call you back 
> (usually the same day).  I just don't wanna wait
> weeks for the 
> cymbal. 
> > 
> > --- In DTXpress@y..., "jadiebooshkie"
> <jadiebooshkie@y...> wrote:
> > > Think I found the problem...The pad works
> intermittantly if you 
> > > pull the jack almost all the way out of the
> stereo jack on the 
> > > cymbal pad.  When I do this I hear the crash,
> and can tap it and 
> > get 
> > > a crash sound.  If the plug is pushed all the
> way into the 
> cymbal 
> > > pad jack, as it should be, I get NOTHING!  Also,
> the pad will 
> > > register on the trigger module with the jack
> pulled out almost 
> all 
> > > the way...think the jack on the cymbal pad is
> bad...can this be 
> > > fixed, or should I just have the dealer order me
> a new pad?  
> Also 
> > if 
> > > I jiggle the jack on the bottom of the pad up
> and down in the 
> > outlet 
> > > socket...it connects, and produces a sound...so
> I think the jack 
> > on 
> > > the bottom of the pad has to be the problem. 
> Any suggestions?
> 
> 


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