Yamaha DTXpress/DTXplorer/DTXtreme

Think I found the problem...The pad works intermittantly if you 
pull the jack almost all the way out of the stereo jack on the 
cymbal pad.  When I do this I hear the crash, and can tap it and get 
a crash sound.  If the plug is pushed all the way into the cymbal 
pad jack, as it should be, I get NOTHING!  Also, the pad will 
register on the trigger module with the jack pulled out almost all 
the way...think the jack on the cymbal pad is bad...can this be 
fixed, or should I just have the dealer order me a new pad?  Also if 
I jiggle the jack on the bottom of the pad up and down in the outlet 
socket...it connects, and produces a sound...so I think the jack on 
the bottom of the pad has to be the problem.  Any suggestions?

Call your dealer for a new pad. You shouldn't have to fix anything 
on a brand new kit. If your dealer gives you trouble, or it looks 
like you might have to wait for the replacement to come, you can try 
contacting Denise S. (I've forgotten her last name) at Yamaha, Band 
& Orchestral Division, 3445 East Paris, S.E., Grand Rapids MI 49512--
616.940.4949.  The number may not be exactly right, but you should 
be able to get someone who can redirect you to an electronic drums 
rep.  I think Denise was the one who got me a new kick pad when mine 
failed. First she sent me a new piezo and when that didn't work, a 
whole new tower--by 2d day air. They never even tried to get the 
original pad back. I hope this info works, if you need it. 
Hopefully, the dealer will come through, and fast.

Ed


--- In DTXpress@y..., "jadiebooshkie" <jadiebooshkie@y...> wrote:
> Think I found the problem...The pad works intermittantly if you 
> pull the jack almost all the way out of the stereo jack on the 
> cymbal pad.  When I do this I hear the crash, and can tap it and 
get 
> a crash sound.  If the plug is pushed all the way into the cymbal 
> pad jack, as it should be, I get NOTHING!  Also, the pad will 
> register on the trigger module with the jack pulled out almost all 
> the way...think the jack on the cymbal pad is bad...can this be 
> fixed, or should I just have the dealer order me a new pad?  Also 
if 
> I jiggle the jack on the bottom of the pad up and down in the 
outlet 
> socket...it connects, and produces a sound...so I think the jack 
on 
> the bottom of the pad has to be the problem.  Any suggestions?

--- In DTXpress@y..., "liberatusvirus" <liberatusvirus@y...> wrote:
> Call your dealer for a new pad. You shouldn't have to fix anything 
> on a brand new kit. If your dealer gives you trouble, or it looks 
> like you might have to wait for the replacement to come, you can 
try 
> contacting Denise S. (I've forgotten her last name) at Yamaha, 
Band 
> & Orchestral Division, 3445 East Paris, S.E., Grand Rapids MI 
49512--
> 616.940.4949.  The number may not be exactly right, but you should 
> be able to get someone who can redirect you to an electronic drums 
> rep.  I think Denise was the one who got me a new kick pad when 
mine 
> failed. First she sent me a new piezo and when that didn't work, a 
> whole new tower--by 2d day air. They never even tried to get the 
> original pad back. I hope this info works, if you need it. 
> Hopefully, the dealer will come through, and fast.
> 
> Ed
>Think I will give her a try.  I have Yamaha's 714-522-9000 
number...but they assign you a case number and they call you back 
(usually the same day).  I just don't wanna wait weeks for the 
cymbal. 
> 
> --- In DTXpress@y..., "jadiebooshkie" <jadiebooshkie@y...> wrote:
> > Think I found the problem...The pad works intermittantly if you 
> > pull the jack almost all the way out of the stereo jack on the 
> > cymbal pad.  When I do this I hear the crash, and can tap it and 
> get 
> > a crash sound.  If the plug is pushed all the way into the 
cymbal 
> > pad jack, as it should be, I get NOTHING!  Also, the pad will 
> > register on the trigger module with the jack pulled out almost 
all 
> > the way...think the jack on the cymbal pad is bad...can this be 
> > fixed, or should I just have the dealer order me a new pad?  
Also 

> if 
> > I jiggle the jack on the bottom of the pad up and down in the 
> outlet 
> > socket...it connects, and produces a sound...so I think the jack 
> on 
> > the bottom of the pad has to be the problem.  Any suggestions?

You sure don't have anything to lose. I just remembered that the 
head man in the division's name is Dave, who was on vacation when I 
called. That's why I got Denise; she was taking his calls. I wish I 
could remember the last names. I went through my paperwork, but it 
was all impersonal. Darn. Let us know what happens.

--- In DTXpress@y..., "jadiebooshkie" <jadiebooshkie@y...> wrote:
> --- In DTXpress@y..., "liberatusvirus" <liberatusvirus@y...> wrote:
> > Call your dealer for a new pad. You shouldn't have to fix 
anything 
> > on a brand new kit. If your dealer gives you trouble, or it 
looks 
> > like you might have to wait for the replacement to come, you can 
> try 
> > contacting Denise S. (I've forgotten her last name) at Yamaha, 
> Band 
> > & Orchestral Division, 3445 East Paris, S.E., Grand Rapids MI 
> 49512--
> > 616.940.4949.  The number may not be exactly right, but you 
should 
> > be able to get someone who can redirect you to an electronic 
drums 
> > rep.  I think Denise was the one who got me a new kick pad when 
> mine 
> > failed. First she sent me a new piezo and when that didn't work, 
a 
> > whole new tower--by 2d day air. They never even tried to get the 
> > original pad back. I hope this info works, if you need it. 
> > Hopefully, the dealer will come through, and fast.
> > 
> > Ed
> >Think I will give her a try.  I have Yamaha's 714-522-9000 
> number...but they assign you a case number and they call you back 
> (usually the same day).  I just don't wanna wait weeks for the 
> cymbal. 
> > 
> > --- In DTXpress@y..., "jadiebooshkie" <jadiebooshkie@y...> wrote:
> > > Think I found the problem...The pad works intermittantly if 
you 
> > > pull the jack almost all the way out of the stereo jack on the 
> > > cymbal pad.  When I do this I hear the crash, and can tap it 
and 
> > get 
> > > a crash sound.  If the plug is pushed all the way into the 
> cymbal 
> > > pad jack, as it should be, I get NOTHING!  Also, the pad will 
> > > register on the trigger module with the jack pulled out almost 
> all 
> > > the way...think the jack on the cymbal pad is bad...can this 
be 
> > > fixed, or should I just have the dealer order me a new pad?  
> Also 
> > if 
> > > I jiggle the jack on the bottom of the pad up and down in the 
> > outlet 
> > > socket...it connects, and produces a sound...so I think the 
jack 
> > on 
> > > the bottom of the pad has to be the problem.  Any suggestions?

Is the name your looking for David Jewell?  He is
Yamaha US's Drum Product manager.  
--- jadiebooshkie <jadiebooshkie@...> wrote:
> --- In DTXpress@y..., "liberatusvirus"
> <liberatusvirus@y...> wrote:
> > Call your dealer for a new pad. You shouldn't have
> to fix anything 
> > on a brand new kit. If your dealer gives you
> trouble, or it looks 
> > like you might have to wait for the replacement to
> come, you can 
> try 
> > contacting Denise S. (I've forgotten her last
> name) at Yamaha, 
> Band 
> > & Orchestral Division, 3445 East Paris, S.E.,
> Grand Rapids MI 
> 49512--
> > 616.940.4949.  The number may not be exactly
> right, but you should 
> > be able to get someone who can redirect you to an
> electronic drums 
> > rep.  I think Denise was the one who got me a new
> kick pad when 
> mine 
> > failed. First she sent me a new piezo and when
> that didn't work, a 
> > whole new tower--by 2d day air. They never even
> tried to get the 
> > original pad back. I hope this info works, if you
> need it. 
> > Hopefully, the dealer will come through, and fast.
> > 
> > Ed
> >Think I will give her a try.  I have Yamaha's
> 714-522-9000 
> number...but they assign you a case number and they
> call you back 
> (usually the same day).  I just don't wanna wait
> weeks for the 
> cymbal. 
> > 
> > --- In DTXpress@y..., "jadiebooshkie"
> <jadiebooshkie@y...> wrote:
> > > Think I found the problem...The pad works
> intermittantly if you 
> > > pull the jack almost all the way out of the
> stereo jack on the 
> > > cymbal pad.  When I do this I hear the crash,
> and can tap it and 
> > get 
> > > a crash sound.  If the plug is pushed all the
> way into the 
> cymbal 
> > > pad jack, as it should be, I get NOTHING!  Also,
> the pad will 
> > > register on the trigger module with the jack
> pulled out almost 
> all 
> > > the way...think the jack on the cymbal pad is
> bad...can this be 
> > > fixed, or should I just have the dealer order me
> a new pad?  
> Also 
> > if 
> > > I jiggle the jack on the bottom of the pad up
> and down in the 
> > outlet 
> > > socket...it connects, and produces a sound...so
> I think the jack 
> > on 
> > > the bottom of the pad has to be the problem. 
> Any suggestions?
> 
> 


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Hi Walt,

My Dave wasn't Dave Jewell (though mine seemed to have been aware 
that D.J. had written to our group--nice to know, for once, that big 
brother is watching), but if he can be reached via the phone number 
that I had in my files, he'd be good, too.

Ed

--- In DTXpress@y..., Walt <wgardus@y...> wrote:

> Is the name your looking for David Jewell?  He is
> Yamaha US's Drum Product manager.  
> --- jadiebooshkie <jadiebooshkie@y...> wrote:
> > --- In DTXpress@y..., "liberatusvirus"
> > <liberatusvirus@y...> wrote:
> > > Call your dealer for a new pad. You shouldn't have
> > to fix anything 
> > > on a brand new kit. If your dealer gives you
> > trouble, or it looks 
> > > like you might have to wait for the replacement to
> > come, you can 
> > try 
> > > contacting Denise S. (I've forgotten her last
> > name) at Yamaha, 
> > Band 
> > > & Orchestral Division, 3445 East Paris, S.E.,
> > Grand Rapids MI 
> > 49512--
> > > 616.940.4949.  The number may not be exactly
> > right, but you should 
> > > be able to get someone who can redirect you to an
> > electronic drums 
> > > rep.  I think Denise was the one who got me a new
> > kick pad when 
> > mine 
> > > failed. First she sent me a new piezo and when
> > that didn't work, a 
> > > whole new tower--by 2d day air. They never even
> > tried to get the 
> > > original pad back. I hope this info works, if you
> > need it. 
> > > Hopefully, the dealer will come through, and fast.
> > > 
> > > Ed
> > >Think I will give her a try.  I have Yamaha's
> > 714-522-9000 
> > number...but they assign you a case number and they
> > call you back 
> > (usually the same day).  I just don't wanna wait
> > weeks for the 
> > cymbal. 
> > > 
> > > --- In DTXpress@y..., "jadiebooshkie"
> > <jadiebooshkie@y...> wrote:
> > > > Think I found the problem...The pad works
> > intermittantly if you 
> > > > pull the jack almost all the way out of the
> > stereo jack on the 
> > > > cymbal pad.  When I do this I hear the crash,
> > and can tap it and 
> > > get 
> > > > a crash sound.  If the plug is pushed all the
> > way into the 
> > cymbal 
> > > > pad jack, as it should be, I get NOTHING!  Also,
> > the pad will 
> > > > register on the trigger module with the jack
> > pulled out almost 
> > all 
> > > > the way...think the jack on the cymbal pad is
> > bad...can this be 
> > > > fixed, or should I just have the dealer order me
> > a new pad?  
> > Also 
> > > if 
> > > > I jiggle the jack on the bottom of the pad up
> > and down in the 
> > > outlet 
> > > > socket...it connects, and produces a sound...so
> > I think the jack 
> > > on 
> > > > the bottom of the pad has to be the problem. 
> > Any suggestions?
> > 
> > 
> 
> 
> __________________________________________________
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> Yahoo! Mail Plus – Powerful. Affordable. Sign up now.
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>> > 
> >I contacted Yamaha via the number given me, I spoke to Dave, and 
he is sending me a new PCY65S, just gatta wait now till it gets here 
from Calif....Thanks guys for your help!!! 

> 
> 
> __________________________________________________
> Do you Yahoo!?
> Yahoo! Mail Plus – Powerful. Affordable. Sign up now.
> http://mailplus.yahoo.com

That's terrific news. Congrats.

Ed
--- In DTXpress@y..., "jadiebooshkie" <jadiebooshkie@y...> wrote:
>  >> > 
> > >I contacted Yamaha via the number given me, I spoke to Dave, 
and 
> he is sending me a new PCY65S, just gatta wait now till it gets 
here 

> from Calif....Thanks guys for your help!!! 
> > 
> > 
> > __________________________________________________
> > Do you Yahoo!?
> > Yahoo! Mail Plus – Powerful. Affordable. Sign up now.
> > http://mailplus.yahoo.com

Does anyone have a similar contact for the UK?
I just bought a brand new DTXpress II kit and the PCY65 pad doesn't 
work. I had a look inside and the circuit board is cracked down the 
middle.

Thanks,
Richie

--- In DTXpress@y..., "liberatusvirus" <liberatusvirus@y...> wrote:

> That's terrific news. Congrats.
> 
> Ed
> --- In DTXpress@y..., "jadiebooshkie" <jadiebooshkie@y...> wrote:
> >  >> > 
> > > >I contacted Yamaha via the number given me, I spoke to Dave, 
> and 
> > he is sending me a new PCY65S, just gatta wait now till it gets 
> here 
> > from Calif....Thanks guys for your help!!! 
> > > 
> > > 
> > > __________________________________________________
> > > Do you Yahoo!?
> > > Yahoo! Mail Plus – Powerful. Affordable. Sign up now.
> > > http://mailplus.yahoo.com