On Jul 16, 2007, at 12:50 PM, Jenny Ellerbe wrote:
> Have any of you used Mediastreet funnel fill cartridges in a 4000? I
> installed a set on my printer last Thursday and could not get the
> printer to recognize all the carts at the same time. I contacted tech
> support (through email, the only way to contact them) and spent
> about 8
> hours Friday trying to get these to work. The best I ever got was 7
> carts recognized although the matte black one never was. It either
> said "Set Ink Cartridge" or occasionally it would see it but say it
> was
> empty. Resetting the chip didn't help. I have wiggled every cart up
> and down, left and right, raised and lowered the levers, turned the
> printer on and off, unplugged it, cleaned the chips with alcohol (per
> their instructions) etc. Mediastreet maintains there's nothing wrong
> with the carts and refused to give me an RMA# to return them for a
> refund. They did send me a new matte black cart which I received
> today
> however it didn't solve the problem. If I remove the Mediastreet
> carts
> and reinstall my piezo carts, the printer works perfectly. Any
> suggestions on how to proceed?
>
> Thanks,
> Jenny Ellerbe
>
>
>
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