QTR-Quadtone RIP

Hi All:
 
This is an advisory to not order any products from this company.
I ordered a portfolio case from them on October 19, 2010, have not received 
 either the case or a refund from them, even after ten or so phone 
conversations  with their customer service staff. They have given me a song and 
dance for 3  months, but have not refunded me $67.20 for the cancelled order.
 
Use other sources for these products.
 
Richard Massie
_www.rmassiephotography.com_ (http://www.rmassiephotography.com/) 
 


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I¹ll add to this.  I ordered some mounting materials that were to be shipped
in two days.  Now, more than two weeks and I have not received these
materials.  At least you were able to speak with them.  I left telephone
messages, wrote emails, all to no avail.
I intend to notify my credit card company not to pay the charges.

This used to be a reliable company, not any more.

Harry


On 1/28/11 5:58 PM, "CorrPro96@..." <CorrPro96@...> wrote:
> 
> Hi All:
>  
> This is an advisory to not order any products from this company.
> I ordered a portfolio case from them on October 19, 2010, have not received
>  either the case or a refund from them, even after ten or so phone
> conversations  with their customer service staff. They have given me a song
> and 
> dance for 3  months, but have not refunded me $67.20 for the cancelled order.
>  
> Use other sources for these products.
>  
> Richard Massie
> _www.rmassiephotography.com_ (http://www.rmassiephotography.com/)
>  
> 
> [Non-text portions of this message have been removed]
> 
>  
>    
> 
> 


-- 

Harry F. Lockwood




[Non-text portions of this message have been removed]

They have a rather lousy rating on resellerratings.com.  You might want to
add your troubles to the list.  For some unknown reason, they are listed
under Light Impresssions Direct.  Note the three sequential esses.

Harvey


On Fri, 28 Jan 2011, Harry Lockwood wrote:

> I?ll add to this.  I ordered some mounting materials that were to be shipped
> in two days.  Now, more than two weeks and I have not received these
> materials.  At least you were able to speak with them.  I left telephone
> messages, wrote emails, all to no avail.
> I intend to notify my credit card company not to pay the charges.
>
> This used to be a reliable company, not any more.
>
> Harry
>
>
> On 1/28/11 5:58 PM, "CorrPro96@..." <CorrPro96@...> wrote:
>>
>> Hi All:
>>
>> This is an advisory to not order any products from this company.
>> I ordered a portfolio case from them on October 19, 2010, have not received
>>  either the case or a refund from them, even after ten or so phone
>> conversations  with their customer service staff. They have given me a song
>> and
>> dance for 3  months, but have not refunded me $67.20 for the cancelled order.
>>
>> Use other sources for these products.
>>
>> Richard Massie
>> _www.rmassiephotography.com_ (http://www.rmassiephotography.com/)
>>
>>
>> [Non-text portions of this message have been removed]
>>
>>
>>
>>
>>
>
>
> -- 
>
> Harry F. Lockwood
>
>
>
>
> [Non-text portions of this message have been removed]
>
>
>
> ------------------------------------
>
> Yahoo! Groups Links
>
>
>
>

----------------------------------------------------------------------------
  Harvey Fishman   |
fishman@... |           A little heresy is good for the soul.
   718-258-7276    |

This is sad.  Light Impressions was "the" place for archival mounting supplies back in the 70's when it was still in Rochester.  They even published two inspiring books about darkroom work:  Darkroom and Darkroom II.

And for those of us in Canada, they had the presence of mind to provide to-your-door delivery with all border issues pre-arranged.

Myron (happily in Canadian snow)

On 2011-01-28, at 9:11 PM, Harry Lockwood wrote:

> I’ll add to this. I ordered some mounting materials that were to be shipped
> in two days. Now, more than two weeks and I have not received these
> materials. At least you were able to speak with them. I left telephone
> messages, wrote emails, all to no avail.
> I intend to notify my credit card company not to pay the charges.
> 
> This used to be a reliable company, not any more.

Light Impressions was bought by 20th Century Plastics and moved the  
company to CA. I forget exactly when this happened but the new owners  
are nothing like the original owners. I used to buy frames and other  
supplies from LI, but since moving, their delivery times are very long  
and many times items I want are out of stock. I've gone elsewhere to  
purchase what I need.

Doug

On Jan 30, 2011, at 8:39 AM, Myron Gochnauer wrote:

> This is sad.  Light Impressions was "the" place for archival  
> mounting supplies back in the 70's when it was still in Rochester.   
> They even published two inspiring books about darkroom work:   
> Darkroom and Darkroom II.
>
> And for those of us in Canada, they had the presence of mind to  
> provide to-your-door delivery with all border issues pre-arranged.
>
> Myron (happily in Canadian snow)
>
> On 2011-01-28, at 9:11 PM, Harry Lockwood wrote:
>
>> I’ll add to this. I ordered some mounting materials that were to be  
>> shipped
>> in two days. Now, more than two weeks and I have not received these
>> materials. At least you were able to speak with them. I left  
>> telephone
>> messages, wrote emails, all to no avail.
>> I intend to notify my credit card company not to pay the charges.
>>
>> This used to be a reliable company, not any more.
>
>
>
> ------------------------------------
>
> Yahoo! Groups Links
>
>
>

I think the move occurred 7 or 8 years ago. I remember having placed an order for frames just days before the move with an expected delivery time of less than a week. I got them eventually something like 6-8 weeks later. Ever since they have been out-of-stock on almost anything I have tried to order. The great thing about the original LI was that they had just about everything I needed for storage/matting/framing in high-quality materials under one roof. This is sad after having done business with them since the early 80s.

Here is a list of other suppliers (a few have already been mentioned):

Archival Methods
Gaylord
Hollinger
Talas
University Products
American Frame
Frame Destination
Warehouse Framers
Clear Bags
Climax Photo
Portfolios and Art Cases
Portfoliobox

Keith
jkschreiber.com

On Jan 30, 2011, at 6:46 AM, Doug Taylor wrote:

> Light Impressions was bought by 20th Century Plastics and moved the  
> company to CA. I forget exactly when this happened but the new owners  
> are nothing like the original owners. I used to buy frames and other  
> supplies from LI, but since moving, their delivery times are very long  
> and many times items I want are out of stock. I've gone elsewhere to  
> purchase what I need.
> 
> Doug
> 
> On Jan 30, 2011, at 8:39 AM, Myron Gochnauer wrote:
> 
>> This is sad.  Light Impressions was "the" place for archival  
>> mounting supplies back in the 70's when it was still in Rochester.   
>> They even published two inspiring books about darkroom work:   
>> Darkroom and Darkroom II.
>> 
>> And for those of us in Canada, they had the presence of mind to  
>> provide to-your-door delivery with all border issues pre-arranged.
>> 
>> Myron (happily in Canadian snow)
>> 
>> On 2011-01-28, at 9:11 PM, Harry Lockwood wrote:
>> 
>>> I�ll add to this. I ordered some mounting materials that were to be  
>>> shipped
>>> in two days. Now, more than two weeks and I have not received these
>>> materials. At least you were able to speak with them. I left  
>>> telephone
>>> messages, wrote emails, all to no avail.
>>> I intend to notify my credit card company not to pay the charges.
>>> 
>>> This used to be a reliable company, not any more.
>> 
>> 
>> 
>> ------------------------------------
>> 
>> Yahoo! Groups Links
>> 
>> 
>> 
> 
> 
> 
> ------------------------------------
> 
> Yahoo! Groups Links
> 
> 
> 



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