Datacolor User to User Support Group.

Mr. Tobie,

I am very troubled by this response. While I don't think the problem is your software, but I've have not really been given a better idea. The profiles are only the ones made by colorvison software that are being deleted. For the record I have checked my recycle bin, I've checked if the files have been hidden, I've scanned my computer for viruses etc.
I'm wondering if there is something corrupted on my computer, perhaps associated with the colorvision programs. All I'm asking is how I can remove all aspects of the colorvision software before I reinstall it. This seems like a logical thing to try, colorvision produced profiles only being deleted so why not reinstall the software. I don't think I've gotten a better idea from anyone.
Your idea of the modify dates and deleting files newer than some point is interesting but I not sure all newer profiles were deleted. I'm sorry but I just don't know. All I'm sure of is that all colorvision produced profiles were deleted when I booted up this morning.
If my original question had been answered, I'd have done the reinstall and would be moving on. Either the problem would be fixed or I'd be looking for some other answer. As it stand now, it appears we've wasted both your and my time; and I'm still asking the same question. Besides running windows delete programs what else should I do to remove colorvision programs before reinstalling them?
BTW spyder3 print does have the chart reading I made still recorded in the program so I remade the printer profile I'd made since the last install (over a previous install).
Also you must admit that it is a but when spyder3elite shows the installed version to be 3.0.7 but the latest version to be 3.0.4. Shouldn't the latest version be shown as 3.0.7?

Alan


--- In colorvision_group@yahoogroups.com, Cdtobie <CDTobie@...> wrote:
>
> If you didn't think our software was deleting your profiles, how would  
> you think reinstalling our software would solve the issue?
> 
> C. D. Tobie
> Global Product Technology Mngr.
> Digital Imaging & Home Theater
> Datacolor.com
> CDTobie@...
> 
> On Apr 10, 2009, at 6:42 PM, "Alan Steinbrugge" <alst@...>  
> wrote:
> 
> >
> >
> > I don't think there is a problem with your software deleting profiles.
> > If there was I'd think there would be a lot of messages in this forum
> > about it. What I'm wondering is if my installation is in someway  
> > corupt
> > and in someway causing my problems possibly in conjuction with  
> > something
> > else on my machine. What I'm looking for is how I can do the cleanest
> > possible reinstall.
> >
> > I have wondered if this might be related to some Nikon software I've
> > recently upgraded, there stuff is buggy. But I find this unlikley.  I
> > thought a clean reinstall of the colorvision software would be the
> > easist way to start and the most likley spot I could get some help.
> >
> > I looked at permissions for the color folder. But I don't know just  
> > what
> > I'd actually be looking for there.
> >
> >
> >
> > --- In colorvision_group@yahoogroups.com, C D Tobie <CDTobie@>  
> > wrote:
> >>
> >>
> >> On Apr 10, 2009, at 1:19 PM, Alan Steinbrugge wrote:
> >>
> >>> When i booted up this morning my computer could not find the monitor
> >>> profiles. I then checked and could not find the monitor prifiles and
> >>> the 1 printer profile I'd made. I have used the printer profile a
> >>> few times since it was made. there are other printer profiles that
> >>> were not made by spyder3print that are still in the directory.
> >>>
> >>> It is possible this problem is not with your software, but it seems
> >>> like the best place to start.
> >>
> >> But our software does not delete profiles from the profile folder. So
> >> I'd start by checking permissions, looking at date issues (the
> >> profiles that disappear or become invisible are newer than the ones
> >> that don't as well as being Datacolor profiles, so you may be drawing
> >> the wrong conclusion), cleaning the registry, and other OS related
> >> things.
> >>
> >> C. David Tobie
> >> Global Product Technology Manager
> >> Digital Imaging & Home Theater
> >> CDTobie@
> >>
> >>
> >>
> >>
> >> Datacolor
> >> www.datacolor.com/Spyder3
> >>
> >
> >
> >
> >
> >
> > ------------------------------------
> >
> > Yahoo! Groups Links
> >
> >
> >
>