Datacolor User to User Support Group.

I cannot answer your long and complex post from an iPhone. I suggest  
you start a support ticket at our website if you still want detailed  
directions on removing all components of all our applications. But I  
repeat that your issue is likely to lie in the OS.

C. D. Tobie
Global Product Technology Mngr.
Digital Imaging & Home Theater
Datacolor.com
CDTobie@...

On Apr 10, 2009, at 11:34 PM, "Alan Steinbrugge" <alst@...>  
wrote:

> Mr. Tobie,
>
> I am very troubled by this response. While I don't think the problem  
> is your software, but I've have not really been given a better idea.  
> The profiles are only the ones made by colorvison software that are  
> being deleted. For the record I have checked my recycle bin, I've  
> checked if the files have been hidden, I've scanned my computer for  
> viruses etc.
> I'm wondering if there is something corrupted on my computer,  
> perhaps associated with the colorvision programs. All I'm asking is  
> how I can remove all aspects of the colorvision software before I  
> reinstall it. This seems like a logical thing to try, colorvision  
> produced profiles only being deleted so why not reinstall the  
> software. I don't think I've gotten a better idea from anyone.
> Your idea of the modify dates and deleting files newer than some  
> point is interesting but I not sure all newer profiles were deleted.  
> I'm sorry but I just don't know. All I'm sure of is that all  
> colorvision produced profiles were deleted when I booted up this  
> morning.
> If my original question had been answered, I'd have done the  
> reinstall and would be moving on. Either the problem would be fixed  
> or I'd be looking for some other answer. As it stand now, it appears  
> we've wasted both your and my time; and I'm still asking the same  
> question. Besides running windows delete programs what else should I  
> do to remove colorvision programs before reinstalling them?
> BTW spyder3 print does have the chart reading I made still recorded  
> in the program so I remade the printer profile I'd made since the  
> last install (over a previous install).
> Also you must admit that it is a but when spyder3elite shows the  
> installed version to be 3.0.7 but the latest version to be 3.0.4.  
> Shouldn't the latest version be shown as 3.0.7?
>
> Alan
>
>
> --- In colorvision_group@yahoogroups.com, Cdtobie <CDTobie@...> wrote:
>>
>> If you didn't think our software was deleting your profiles, how  
>> would
>> you think reinstalling our software would solve the issue?
>>
>> C. D. Tobie
>> Global Product Technology Mngr.
>> Digital Imaging & Home Theater
>> Datacolor.com
>> CDTobie@...
>>
>> On Apr 10, 2009, at 6:42 PM, "Alan Steinbrugge" <alst@...>
>> wrote:
>>
>>>
>>>
>>> I don't think there is a problem with your software deleting  
>>> profiles.
>>> If there was I'd think there would be a lot of messages in this  
>>> forum
>>> about it. What I'm wondering is if my installation is in someway
>>> corupt
>>> and in someway causing my problems possibly in conjuction with
>>> something
>>> else on my machine. What I'm looking for is how I can do the  
>>> cleanest
>>> possible reinstall.
>>>
>>> I have wondered if this might be related to some Nikon software I've
>>> recently upgraded, there stuff is buggy. But I find this  
>>> unlikley.  I
>>> thought a clean reinstall of the colorvision software would be the
>>> easist way to start and the most likley spot I could get some help.
>>>
>>> I looked at permissions for the color folder. But I don't know just
>>> what
>>> I'd actually be looking for there.
>>>
>>>
>>>
>>> --- In colorvision_group@yahoogroups.com, C D Tobie <CDTobie@>
>>> wrote:
>>>>
>>>>
>>>> On Apr 10, 2009, at 1:19 PM, Alan Steinbrugge wrote:
>>>>
>>>>> When i booted up this morning my computer could not find the  
>>>>> monitor
>>>>> profiles. I then checked and could not find the monitor prifiles  
>>>>> and
>>>>> the 1 printer profile I'd made. I have used the printer profile a
>>>>> few times since it was made. there are other printer profiles that
>>>>> were not made by spyder3print that are still in the directory.
>>>>>
>>>>> It is possible this problem is not with your software, but it  
>>>>> seems
>>>>> like the best place to start.
>>>>
>>>> But our software does not delete profiles from the profile  
>>>> folder. So
>>>> I'd start by checking permissions, looking at date issues (the
>>>> profiles that disappear or become invisible are newer than the ones
>>>> that don't as well as being Datacolor profiles, so you may be  
>>>> drawing
>>>> the wrong conclusion), cleaning the registry, and other OS related
>>>> things.
>>>>
>>>> C. David Tobie
>>>> Global Product Technology Manager
>>>> Digital Imaging & Home Theater
>>>> CDTobie@
>>>>
>>>>
>>>>
>>>>
>>>> Datacolor
>>>> www.datacolor.com/Spyder3
>>>>
>>>
>>>
>>>
>>>
>>>
>>> ------------------------------------
>>>
>>> Yahoo! Groups Links
>>>
>>>
>>>
>>
>
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