Datacolor User to User Support Group.

Hello All,

I am new to this group. After a few months hiatus, I am trying to use 
my 1005 Spectro for measuring densities. This is from a PrintFix Pro 
Suite. Using the measurement tool, I calibrate the Spectro, and when 
I measured the paper white, I noticed a strange result of yellow 
reading. So I went back and directly measured the calibrating tile. 
Same result. My whites are measuring yellow:
L=90.06
a=-24.69
b=80.89

I have tried to post a screen grab in this folder

http://groups.yahoo.com/group/colorvision_group/photos/album/503324840
/pic/list

It is pending moderator approval.

I connected the Spectro to an older computer running PrintFix Pro 1 
version, and I get the same result.

Please help.

Shilesh

Maybe your paper is yellowish despite the visual appearances to your eyes.
The white might actually be a cream.  Since you get the same results using
two different computers, that would be the first thing to eliminate.  Have
you tried to measure a variety of white papers to see if they all report as
yellowish?

From: colorvision_group@yahoogroups.com
[mailto:colorvision_group@yahoogroups.com] On Behalf Of shileshjani
Sent: Friday, February 13, 2009 6:45 PM
To: colorvision_group@yahoogroups.com
Subject: [colorvision_group] 1005 Spectrocolorimeter Problem

 

Hello All,

I am new to this group. After a few months hiatus, I am trying to use 
my 1005 Spectro for measuring densities. This is from a PrintFix Pro 
Suite. Using the measurement tool, I calibrate the Spectro, and when 
I measured the paper white, I noticed a strange result of yellow 
reading. So I went back and directly measured the calibrating tile. 
Same result. My whites are measuring yellow:
L=90.06
a=-24.69
b=80.89

I have tried to post a screen grab in this folder

http://groups.yahoo.com/group/colorvision_group/photos/album/503324840
/pic/list

It is pending moderator approval.

I connected the Spectro to an older computer running PrintFix Pro 1 
version, and I get the same result.

Please help.

Shilesh

Laurie,

Even papers that are blue-cool are reporting yellow.

Shilesh

--- In colorvision_group@yahoogroups.com, "LAURIE SOLOMON" 
<laurie@...> wrote:
>
> Maybe your paper is yellowish despite the visual appearances to 
your eyes.
> The white might actually be a cream.  Since you get the same 
results using
> two different computers, that would be the first thing to 
eliminate.  Have
> you tried to measure a variety of white papers to see if they all 
report as
> yellowish?
> 
>  
> 
> From: colorvision_group@yahoogroups.com
> [mailto:colorvision_group@yahoogroups.com] On Behalf Of shileshjani
> Sent: Friday, February 13, 2009 6:45 PM
> To: colorvision_group@yahoogroups.com
> Subject: [colorvision_group] 1005 Spectrocolorimeter Problem
> 
>  
> 
> Hello All,
> 
> I am new to this group. After a few months hiatus, I am trying to 
use 
> my 1005 Spectro for measuring densities. This is from a PrintFix 
Pro 
> Suite. Using the measurement tool, I calibrate the Spectro, and 
when 
> I measured the paper white, I noticed a strange result of yellow 
> reading. So I went back and directly measured the calibrating tile. 
> Same result. My whites are measuring yellow:
> L=90.06
> a=-24.69
> b=80.89
> 
> I have tried to post a screen grab in this folder
> 
> 
http://groups.yahoo.com/group/colorvision_group/photos/album/503324840

> /pic/list
> 
> It is pending moderator approval.
> 
> I connected the Spectro to an older computer running PrintFix Pro 1 
> version, and I get the same result.
> 
> Please help.
> 
> Shilesh
>

When I started to get odd readings like white = yellow I had to clean
the white tile as it had accumulated a bit of ink on it from taking
readings.  That fixed my problem.

Also, do try the Spyder3Prit software- it speeds up measurements.

Roger

-- In colorvision_group@yahoogroups.com, "shileshjani"
<shileshjani@...> wrote:

>
> Laurie,
> 
> Even papers that are blue-cool are reporting yellow.
> 
> Shilesh
> 
> --- In colorvision_group@yahoogroups.com, "LAURIE SOLOMON" 
> <laurie@> wrote:
> >
> > Maybe your paper is yellowish despite the visual appearances to 
> your eyes.
> > The white might actually be a cream.  Since you get the same 
> results using
> > two different computers, that would be the first thing to 
> eliminate.  Have
> > you tried to measure a variety of white papers to see if they all 
> report as
> > yellowish?
> > 
> >  
> > 
> > From: colorvision_group@yahoogroups.com
> > [mailto:colorvision_group@yahoogroups.com] On Behalf Of shileshjani
> > Sent: Friday, February 13, 2009 6:45 PM
> > To: colorvision_group@yahoogroups.com
> > Subject: [colorvision_group] 1005 Spectrocolorimeter Problem
> > 
> >  
> > 
> > Hello All,
> > 
> > I am new to this group. After a few months hiatus, I am trying to 
> use 
> > my 1005 Spectro for measuring densities. This is from a PrintFix 
> Pro 
> > Suite. Using the measurement tool, I calibrate the Spectro, and 
> when 
> > I measured the paper white, I noticed a strange result of yellow 
> > reading. So I went back and directly measured the calibrating tile. 
> > Same result. My whites are measuring yellow:
> > L=90.06
> > a=-24.69
> > b=80.89
> > 
> > I have tried to post a screen grab in this folder
> > 
> > 
> http://groups.yahoo.com/group/colorvision_group/photos/album/503324840
> > /pic/list
> > 
> > It is pending moderator approval.
> > 
> > I connected the Spectro to an older computer running PrintFix Pro 1 
> > version, and I get the same result.
> > 
> > Please help.
> > 
> > Shilesh
> >
>

Ok, so now we have eliminated that variable.  Could it be a dirty sensor or
a yellow colored transparent covering that is coming between the instruments
sensor and the object being measured?  What color is the ambient room
lighting in the environment in which you are doing the measurements (under
what type of lighting are the measurements being made (tungsten, daylight,
fluorescent, quartz-halogen, mixed lighting)?

 

From: colorvision_group@yahoogroups.com
[mailto:colorvision_group@yahoogroups.com] On Behalf Of shileshjani
Sent: Saturday, February 14, 2009 12:13 PM
To: colorvision_group@yahoogroups.com
Subject: [colorvision_group] Re: 1005 Spectrocolorimeter Problem

 

Laurie,

Even papers that are blue-cool are reporting yellow.

Shilesh

--- In colorvision_group@yahoogroups.com
<mailto:colorvision_group%40yahoogroups.com> , "LAURIE SOLOMON" 
<laurie@...> wrote:
>
> Maybe your paper is yellowish despite the visual appearances to 
your eyes.
> The white might actually be a cream. Since you get the same 
results using
> two different computers, that would be the first thing to 
eliminate. Have
> you tried to measure a variety of white papers to see if they all 
report as
> yellowish?
> 
> 
> 
> From: colorvision_group@yahoogroups.com
<mailto:colorvision_group%40yahoogroups.com> 
> [mailto:colorvision_group@yahoogroups.com
<mailto:colorvision_group%40yahoogroups.com> ] On Behalf Of shileshjani
> Sent: Friday, February 13, 2009 6:45 PM
> To: colorvision_group@yahoogroups.com
<mailto:colorvision_group%40yahoogroups.com> 
> Subject: [colorvision_group] 1005 Spectrocolorimeter Problem
> 
> 
> 
> Hello All,
> 
> I am new to this group. After a few months hiatus, I am trying to 
use 
> my 1005 Spectro for measuring densities. This is from a PrintFix 
Pro 
> Suite. Using the measurement tool, I calibrate the Spectro, and 
when 
> I measured the paper white, I noticed a strange result of yellow 
> reading. So I went back and directly measured the calibrating tile. 
> Same result. My whites are measuring yellow:
> L=90.06
> a=-24.69
> b=80.89
> 
> I have tried to post a screen grab in this folder
> 
> 
http://groups.yahoo.com/group/colorvision_group/photos/album/503324840

> /pic/list
> 
> It is pending moderator approval.
> 
> I connected the Spectro to an older computer running PrintFix Pro 1 
> version, and I get the same result.
> 
> Please help.
> 
> Shilesh
>

Someone else has already answered this very well: clean the white  
tile, and update your software.

C. D. Tobie
Global Product Technology Mngr.
Digital Imaging & Home Theater
Datacolor.com
CDTobie@...

On Feb 14, 2009, at 1:13 PM, "shileshjani" <shileshjani@...>  
wrote:

> Laurie,
>
> Even papers that are blue-cool are reporting yellow.
>
> Shilesh
>
> --- In colorvision_group@yahoogroups.com, "LAURIE SOLOMON"
> <laurie@...> wrote:
>>
>> Maybe your paper is yellowish despite the visual appearances to
> your eyes.
>> The white might actually be a cream.  Since you get the same
> results using
>> two different computers, that would be the first thing to
> eliminate.  Have
>> you tried to measure a variety of white papers to see if they all
> report as
>> yellowish?
>>
>>
>>
>> From: colorvision_group@yahoogroups.com
>> [mailto:colorvision_group@yahoogroups.com] On Behalf Of shileshjani
>> Sent: Friday, February 13, 2009 6:45 PM
>> To: colorvision_group@yahoogroups.com
>> Subject: [colorvision_group] 1005 Spectrocolorimeter Problem
>>
>>
>>
>> Hello All,
>>
>> I am new to this group. After a few months hiatus, I am trying to
> use
>> my 1005 Spectro for measuring densities. This is from a PrintFix
> Pro
>> Suite. Using the measurement tool, I calibrate the Spectro, and
> when
>> I measured the paper white, I noticed a strange result of yellow
>> reading. So I went back and directly measured the calibrating tile.
>> Same result. My whites are measuring yellow:
>> L=90.06
>> a=-24.69
>> b=80.89
>>
>> I have tried to post a screen grab in this folder
>>
>>
> http://groups.yahoo.com/group/colorvision_group/photos/album/503324840
>> /pic/list
>>
>> It is pending moderator approval.
>>
>> I connected the Spectro to an older computer running PrintFix Pro 1
>> version, and I get the same result.
>>
>> Please help.
>>
>> Shilesh
>>
>
>
>
>
> ------------------------------------
>
> Yahoo! Groups Links
>
>
>

No dirty sensor, or other obstacles. Ambient light is total dark (not 
that it should matter)

--- In colorvision_group@yahoogroups.com, "LAURIE SOLOMON" 
<laurie@...> wrote:
>
> Ok, so now we have eliminated that variable.  Could it be a dirty 
sensor or
> a yellow colored transparent covering that is coming between the 
instruments
> sensor and the object being measured?  What color is the ambient 
room
> lighting in the environment in which you are doing the measurements 
(under
> what type of lighting are the measurements being made (tungsten, 
daylight,
> fluorescent, quartz-halogen, mixed lighting)?
> 
>  
> 
> From: colorvision_group@yahoogroups.com
> [mailto:colorvision_group@yahoogroups.com] On Behalf Of shileshjani
> Sent: Saturday, February 14, 2009 12:13 PM
> To: colorvision_group@yahoogroups.com
> Subject: [colorvision_group] Re: 1005 Spectrocolorimeter Problem
> 
>  
> 
> Laurie,
> 
> Even papers that are blue-cool are reporting yellow.
> 
> Shilesh
> 
> --- In colorvision_group@yahoogroups.com
> <mailto:colorvision_group%40yahoogroups.com> , "LAURIE SOLOMON" 
> <laurie@> wrote:
> >
> > Maybe your paper is yellowish despite the visual appearances to 
> your eyes.
> > The white might actually be a cream. Since you get the same 
> results using
> > two different computers, that would be the first thing to 
> eliminate. Have
> > you tried to measure a variety of white papers to see if they all 
> report as
> > yellowish?
> > 
> > 
> > 
> > From: colorvision_group@yahoogroups.com
> <mailto:colorvision_group%40yahoogroups.com> 
> > [mailto:colorvision_group@yahoogroups.com
> <mailto:colorvision_group%40yahoogroups.com> ] On Behalf Of 
shileshjani
> > Sent: Friday, February 13, 2009 6:45 PM
> > To: colorvision_group@yahoogroups.com
> <mailto:colorvision_group%40yahoogroups.com> 
> > Subject: [colorvision_group] 1005 Spectrocolorimeter Problem
> > 
> > 
> > 
> > Hello All,
> > 
> > I am new to this group. After a few months hiatus, I am trying to 
> use 
> > my 1005 Spectro for measuring densities. This is from a PrintFix 
> Pro 
> > Suite. Using the measurement tool, I calibrate the Spectro, and 
> when 
> > I measured the paper white, I noticed a strange result of yellow 
> > reading. So I went back and directly measured the calibrating 
tile. 
> > Same result. My whites are measuring yellow:
> > L=90.06
> > a=-24.69
> > b=80.89
> > 
> > I have tried to post a screen grab in this folder
> > 
> > 
> 
http://groups.yahoo.com/group/colorvision_group/photos/album/503324840
> > /pic/list
> > 
> > It is pending moderator approval.
> > 
> > I connected the Spectro to an older computer running PrintFix Pro 
1 

> > version, and I get the same result.
> > 
> > Please help.
> > 
> > Shilesh
> >
>

CD,

The tile is clean, and I have the latest version of Spider3Print. I 
have tried calibrating it on the very paper I measure, and yet the 
same paper white comes out yellow. This is not slightely yellow, it 
is SATURATED yellow. See my original post below. FWIW, density in the 
Dmax range is reading what I expected.

Shilesh

--- In colorvision_group@yahoogroups.com, Cdtobie <CDTobie@...> wrote:
>
> Someone else has already answered this very well: clean the white  
> tile, and update your software.
> 
> C. D. Tobie
> Global Product Technology Mngr.
> Digital Imaging & Home Theater
> Datacolor.com
> CDTobie@...
> 
> On Feb 14, 2009, at 1:13 PM, "shileshjani" <shileshjani@...>  
> wrote:
> 
> > Laurie,
> >
> > Even papers that are blue-cool are reporting yellow.
> >
> > Shilesh
> >
> > --- In colorvision_group@yahoogroups.com, "LAURIE SOLOMON"
> > <laurie@> wrote:
> >>
> >> Maybe your paper is yellowish despite the visual appearances to
> > your eyes.
> >> The white might actually be a cream.  Since you get the same
> > results using
> >> two different computers, that would be the first thing to
> > eliminate.  Have
> >> you tried to measure a variety of white papers to see if they all
> > report as
> >> yellowish?
> >>
> >>
> >>
> >> From: colorvision_group@yahoogroups.com
> >> [mailto:colorvision_group@yahoogroups.com] On Behalf Of 
shileshjani
> >> Sent: Friday, February 13, 2009 6:45 PM
> >> To: colorvision_group@yahoogroups.com
> >> Subject: [colorvision_group] 1005 Spectrocolorimeter Problem
> >>
> >>
> >>
> >> Hello All,
> >>
> >> I am new to this group. After a few months hiatus, I am trying to
> > use
> >> my 1005 Spectro for measuring densities. This is from a PrintFix
> > Pro
> >> Suite. Using the measurement tool, I calibrate the Spectro, and
> > when
> >> I measured the paper white, I noticed a strange result of yellow
> >> reading. So I went back and directly measured the calibrating 
tile.
> >> Same result. My whites are measuring yellow:
> >> L=90.06
> >> a=-24.69
> >> b=80.89
> >>
> >> I have tried to post a screen grab in this folder
> >>
> >>
> > 
http://groups.yahoo.com/group/colorvision_group/photos/album/503324840
> >> /pic/list
> >>
> >> It is pending moderator approval.
> >>
> >> I connected the Spectro to an older computer running PrintFix 
Pro 1

> >> version, and I get the same result.
> >>
> >> Please help.
> >>
> >> Shilesh
> >>
> >
> >
> >
> >
> > ------------------------------------
> >
> > Yahoo! Groups Links
> >
> >
> >
>

Clean the white tile, calibrate on the white tile, measure the white  
rule. If it still reads far from 90, 0, 0 and your device is still  
under warranty, contact support at Datacolor.com to see about a  
replacement unit.

C. D. Tobie
Global Product Technology Mngr.
Digital Imaging & Home Theater
Datacolor.com
CDTobie@...

On Feb 13, 2009, at 7:45 PM, "shileshjani" <shileshjani@...>  
wrote:

> Hello All,
>
> I am new to this group. After a few months hiatus, I am trying to use
> my 1005 Spectro for measuring densities. This is from a PrintFix Pro
> Suite. Using the measurement tool, I calibrate the Spectro, and when
> I measured the paper white, I noticed a strange result of yellow
> reading. So I went back and directly measured the calibrating tile.
> Same result. My whites are measuring yellow:
> L=90.06
> a=-24.69
> b=80.89
>
> I have tried to post a screen grab in this folder
>
> http://groups.yahoo.com/group/colorvision_group/photos/album/503324840
> /pic/list
>
> It is pending moderator approval.
>
> I connected the Spectro to an older computer running PrintFix Pro 1
> version, and I get the same result.
>
> Please help.
>
> Shilesh
>
>
>
> ------------------------------------
>
> Yahoo! Groups Links
>
>
>

It was bought June 2007. Is it still in warranty? I have used it to 
make less than 20 profiles to-date.

--- In colorvision_group@yahoogroups.com, Cdtobie <CDTobie@...> wrote:
>
> Clean the white tile, calibrate on the white tile, measure the 
white  
> rule. If it still reads far from 90, 0, 0 and your device is still  
> under warranty, contact support at Datacolor.com to see about a  
> replacement unit.
> 
> C. D. Tobie
> Global Product Technology Mngr.
> Digital Imaging & Home Theater
> Datacolor.com
> CDTobie@...
> 
> On Feb 13, 2009, at 7:45 PM, "shileshjani" <shileshjani@...>  
> wrote:
> 
> > Hello All,
> >
> > I am new to this group. After a few months hiatus, I am trying to 
use
> > my 1005 Spectro for measuring densities. This is from a PrintFix 
Pro
> > Suite. Using the measurement tool, I calibrate the Spectro, and 
when
> > I measured the paper white, I noticed a strange result of yellow
> > reading. So I went back and directly measured the calibrating 
tile.
> > Same result. My whites are measuring yellow:
> > L=90.06
> > a=-24.69
> > b=80.89
> >
> > I have tried to post a screen grab in this folder
> >
> > 
http://groups.yahoo.com/group/colorvision_group/photos/album/503324840
> > /pic/list
> >
> > It is pending moderator approval.
> >
> > I connected the Spectro to an older computer running PrintFix Pro 
1

> > version, and I get the same result.
> >
> > Please help.
> >
> > Shilesh
> >
> >
> >
> > ------------------------------------
> >
> > Yahoo! Groups Links
> >
> >
> >
>

As I recall, the Spyder3 has a two year warranty, but all other  
products, including the Print spectro, have a one year warranty. But I  
think we may want to do a post mortum on your spectro if it's having  
issues... So start a support ticket even if your unit is out of  
warranty.

C. D. Tobie
Global Product Technology Mngr.
Digital Imaging & Home Theater
Datacolor.com
CDTobie@...

On Feb 14, 2009, at 5:33 PM, "shileshjani" <shileshjani@...>  
wrote:

> It was bought June 2007. Is it still in warranty? I have used it to
> make less than 20 profiles to-date.
>
> --- In colorvision_group@yahoogroups.com, Cdtobie <CDTobie@...> wrote:
>>
>> Clean the white tile, calibrate on the white tile, measure the
> white
>> rule. If it still reads far from 90, 0, 0 and your device is still
>> under warranty, contact support at Datacolor.com to see about a
>> replacement unit.
>>
>> C. D. Tobie
>> Global Product Technology Mngr.
>> Digital Imaging & Home Theater
>> Datacolor.com
>> CDTobie@...
>>
>> On Feb 13, 2009, at 7:45 PM, "shileshjani" <shileshjani@...>
>> wrote:
>>
>>> Hello All,
>>>
>>> I am new to this group. After a few months hiatus, I am trying to
> use
>>> my 1005 Spectro for measuring densities. This is from a PrintFix
> Pro
>>> Suite. Using the measurement tool, I calibrate the Spectro, and
> when
>>> I measured the paper white, I noticed a strange result of yellow
>>> reading. So I went back and directly measured the calibrating
> tile.
>>> Same result. My whites are measuring yellow:
>>> L=90.06
>>> a=-24.69
>>> b=80.89
>>>
>>> I have tried to post a screen grab in this folder
>>>
>>>
> http://groups.yahoo.com/group/colorvision_group/photos/album/503324840
>>> /pic/list
>>>
>>> It is pending moderator approval.
>>>
>>> I connected the Spectro to an older computer running PrintFix Pro
> 1
>>> version, and I get the same result.
>>>
>>> Please help.
>>>
>>> Shilesh
>>>
>>>
>>>
>>> ------------------------------------
>>>
>>> Yahoo! Groups Links
>>>
>>>
>>>
>>
>
>
>
>
> ------------------------------------
>
> Yahoo! Groups Links
>
>
>

Thank you, CD.

According to this:

http://spyder.datacolor.com/product-pp-pfp.php

The hardware warranty is 2 years. So should have no problem. I will 
start a support ticket.

Shilesh

--- In colorvision_group@yahoogroups.com, Cdtobie <CDTobie@...> wrote:
>
> As I recall, the Spyder3 has a two year warranty, but all other  
> products, including the Print spectro, have a one year warranty. 
But I  
> think we may want to do a post mortum on your spectro if it's 
having  
> issues... So start a support ticket even if your unit is out of  
> warranty.
> 
> C. D. Tobie
> Global Product Technology Mngr.
> Digital Imaging & Home Theater
> Datacolor.com
> CDTobie@...
> 
> On Feb 14, 2009, at 5:33 PM, "shileshjani" <shileshjani@...>  
> wrote:
> 
> > It was bought June 2007. Is it still in warranty? I have used it 
to
> > make less than 20 profiles to-date.
> >
> > --- In colorvision_group@yahoogroups.com, Cdtobie <CDTobie@> 
wrote:
> >>
> >> Clean the white tile, calibrate on the white tile, measure the
> > white
> >> rule. If it still reads far from 90, 0, 0 and your device is 
still
> >> under warranty, contact support at Datacolor.com to see about a
> >> replacement unit.
> >>
> >> C. D. Tobie
> >> Global Product Technology Mngr.
> >> Digital Imaging & Home Theater
> >> Datacolor.com
> >> CDTobie@
> >>
> >> On Feb 13, 2009, at 7:45 PM, "shileshjani" <shileshjani@>
> >> wrote:
> >>
> >>> Hello All,
> >>>
> >>> I am new to this group. After a few months hiatus, I am trying 
to
> > use
> >>> my 1005 Spectro for measuring densities. This is from a PrintFix
> > Pro
> >>> Suite. Using the measurement tool, I calibrate the Spectro, and
> > when
> >>> I measured the paper white, I noticed a strange result of yellow
> >>> reading. So I went back and directly measured the calibrating
> > tile.
> >>> Same result. My whites are measuring yellow:
> >>> L=90.06
> >>> a=-24.69
> >>> b=80.89
> >>>
> >>> I have tried to post a screen grab in this folder
> >>>
> >>>
> > 
http://groups.yahoo.com/group/colorvision_group/photos/album/503324840
> >>> /pic/list
> >>>
> >>> It is pending moderator approval.
> >>>
> >>> I connected the Spectro to an older computer running PrintFix 
Pro

> > 1
> >>> version, and I get the same result.
> >>>
> >>> Please help.
> >>>
> >>> Shilesh
> >>>
> >>>
> >>>
> >>> ------------------------------------
> >>>
> >>> Yahoo! Groups Links
> >>>
> >>>
> >>>
> >>
> >
> >
> >
> >
> > ------------------------------------
> >
> > Yahoo! Groups Links
> >
> >
> >
>

After opening a ticket with Datacolor Support, and sending out a 
measurement file, I was sent a replacement Spectro.

So all is well. Hope this unit lasts longer.

Shilesh

--- In colorvision_group@yahoogroups.com, "shileshjani" 
<shileshjani@...> wrote:
>
> Hello All,
> 
> I am new to this group. After a few months hiatus, I am trying to 
use 
> my 1005 Spectro for measuring densities. This is from a PrintFix 
Pro 
> Suite. Using the measurement tool, I calibrate the Spectro, and 
when 
> I measured the paper white, I noticed a strange result of yellow 
> reading. So I went back and directly measured the calibrating tile. 
> Same result. My whites are measuring yellow:
> L=90.06
> a=-24.69
> b=80.89
> 
> I have tried to post a screen grab in this folder
> 
> 
http://groups.yahoo.com/group/colorvision_group/photos/album/503324840

> /pic/list
> 
> It is pending moderator approval.
> 
> I connected the Spectro to an older computer running PrintFix Pro 1 
> version, and I get the same result.
> 
> Please help.
> 
> Shilesh
>