Datacolor User to User Support Group.

In Spyder 3 Pro version 3.1.3 when you select thr Recalibrate option and got in "Current Settings" window and then select "Change Current Settings", at the bottom of the window it's supposed to display:

Grey Balanced Calibration:  ON
Ambient Light Compensation: OFF

but it only says:

                            ON
                            OFF


This used to display correctly in version 3.0.7 but not in 3.1.2 and I was hoping that it was fixed in version 3.1.3, but it wasn't.

Has anyone else seen this?

--- In datacolor_group@yahoogroups.com, "mjfait" <milan.fait@...> wrote:
>
> In Spyder 3 Pro version 3.1.3 when you select thr Recalibrate option and got in "Current Settings" window and then select "Change Current Settings", at the bottom of the window it's supposed to display:
> 
> Grey Balanced Calibration:  ON
> Ambient Light Compensation: OFF

Mac or Widows and what version OS.

Thanks,

John

On Dec 12, 2009, at 9:45 PM, mjfait wrote:

> In Spyder 3 Pro version 3.1.3 when you select thr Recalibrate option  
> and got in "Current Settings" window and then select "Change Current  
> Settings", at the bottom of the window it's supposed to display:
>
> Grey Balanced Calibration:  ON
> Ambient Light Compensation: OFF
>
> but it only says:
>
>                            ON
>                            OFF
>
>
> This used to display correctly in version 3.0.7 but not in 3.1.2 and  
> I was hoping that it was fixed in version 3.1.3, but it wasn't.

Please send me this information, along with your OS, OS version, and  
other system info, so that we can figure out what situations it occurs  
in; it certainly didn't happen on the systems that testing was done  
on...

C. David Tobie
Global Product Technology Manager
Digital Imaging & Home Theater
CDTobie@...

I am using Windows XP Pro, with all the latest updates.


--- In datacolor_group@yahoogroups.com, "johnvphoto" <jvlist@...> wrote:

>
> --- In datacolor_group@yahoogroups.com, "mjfait" <milan.fait@> wrote:
> >
> > In Spyder 3 Pro version 3.1.3 when you select thr Recalibrate option and got in "Current Settings" window and then select "Change Current Settings", at the bottom of the window it's supposed to display:
> > 
> > Grey Balanced Calibration:  ON
> > Ambient Light Compensation: OFF
> 
> Mac or Widows and what version OS.
> 
> Thanks,
> 
> John
>

I am using Windows XP Pro, with all the updates.

If you want other system info, please be specific as to what you need.

I still had a copy of version 3.0.7 and re-installed it, and it was OK.  Updated to 3.1.3 and the problem came back.

If you e-mail me your e-mail address I can send you the screen captures using Outlook.  I don't know how to attach them in this group.


--- In datacolor_group@yahoogroups.com, C D Tobie <CDTobie@...> wrote:

>
> 
> On Dec 12, 2009, at 9:45 PM, mjfait wrote:
> 
> > In Spyder 3 Pro version 3.1.3 when you select thr Recalibrate option  
> > and got in "Current Settings" window and then select "Change Current  
> > Settings", at the bottom of the window it's supposed to display:
> >
> > Grey Balanced Calibration:  ON
> > Ambient Light Compensation: OFF
> >
> > but it only says:
> >
> >                            ON
> >                            OFF
> >
> >
> > This used to display correctly in version 3.0.7 but not in 3.1.2 and  
> > I was hoping that it was fixed in version 3.1.3, but it wasn't.
> 
> Please send me this information, along with your OS, OS version, and  
> other system info, so that we can figure out what situations it occurs  
> in; it certainly didn't happen on the systems that testing was done  
> on...
> 
> C. David Tobie
> Global Product Technology Manager
> Digital Imaging & Home Theater
> CDTobie@...
> 
> 
> 
> 
> Datacolor
> www.datacolor.com/Spyder3
>

--- In datacolor_group@yahoogroups.com, "mjfait" <milan.fait@...> wrote:
>
> I am using Windows XP Pro, with all the updates.
> 
> If you want other system info, please be specific as to what you need.
> 
> I still had a copy of version 3.0.7 and re-installed it, and it was OK.  Updated to 3.1.3 and the problem came back.
> 
> If you e-mail me your e-mail address I can send you the screen captures using Outlook.  I don't know how to attach them in this group.

Go to this list website and upload the photos in the Photos area:

http://groups.yahoo.com/group/datacolor_group/photos/album/0/list

Images have been uploaded to album called "Spyder 3 Pro v 3.1.3 Strange Behavior".  They have bee resized but still OK to show the difference.


--- In datacolor_group@yahoogroups.com, "johnvphoto" <jvlist@...> wrote:

>
> --- In datacolor_group@yahoogroups.com, "mjfait" <milan.fait@> wrote:
> >
> > I am using Windows XP Pro, with all the updates.
> > 
> > If you want other system info, please be specific as to what you need.
> > 
> > I still had a copy of version 3.0.7 and re-installed it, and it was OK.  Updated to 3.1.3 and the problem came back.
> > 
> > If you e-mail me your e-mail address I can send you the screen captures using Outlook.  I don't know how to attach them in this group.
> 
> Go to this list website and upload the photos in the Photos area:
> 
> http://groups.yahoo.com/group/datacolor_group/photos/album/0/list
>

On Dec 13, 2009, at 11:51 PM, mjfait wrote:

>
> Images have been uploaded to album called "Spyder 3 Pro v 3.1.3  
> Strange Behavior".  They have bee resized but still OK to show the  
> difference.

Thanks, I've forwarded your screenshots and OS info to the team  
members involved, to assure that they are aware of this anomaly.

C. David Tobie
Global Product Technology Manager
Digital Imaging & Home Theater
CDTobie@...

Any response from the OS team.

I have an update.

I built a new computer over the Christmas holidays replacing everything except the hard drives and monitor and did a clean re-install of the OS (Win XP Pro again) and all the software and still have the same problem with Spyder 3 Pro v 3.1.3.

I'm surprised that more people don't have this issue as I've had this issue with 2 completely different sets of computer hardware.


--- In datacolor_group@yahoogroups.com, C D Tobie <CDTobie@...> wrote:

>
> 
> On Dec 13, 2009, at 11:51 PM, mjfait wrote:
> 
> >
> > Images have been uploaded to album called "Spyder 3 Pro v 3.1.3  
> > Strange Behavior".  They have bee resized but still OK to show the  
> > difference.
> 
> Thanks, I've forwarded your screenshots and OS info to the team  
> members involved, to assure that they are aware of this anomaly.
> 
> C. David Tobie
> Global Product Technology Manager
> Digital Imaging & Home Theater
> CDTobie@...
> 
> 
> 
> 
> Datacolor
> www.datacolor.com/Spyder3
>