Datacolor User to User Support Group.

My computer has developed an issue where the Spyder 3 Pro software no longer sees the Spyder 3 Colorimeter.

The computer was newly built last Christmas and everything worked fine for a while, but recently the software does not recognize the Spyder 3 colorimeter.

I have the latest version of the software (3.1.4) and have tried the following........

I power cycled the computer, connected the Spyder 3 colorimeter to a USB port on the back of the computer, instead of the one at the front as this one goes through some wiring before reaching the motherboard. When I plugged it in, a message popped up from the task bar that said "Found Datacolor Spyder 3" followed by "A problem occurred during hardware installation. Your hardware may not work properly".

I power cycled the computer again, but did not get any pop-up messages this time.
Each time I plug or unplug the Spyder 3 colorimeter, I get some beeps from being recognized as being plugged in or unplugged from the USB.

During this issue I was able to plug a Flash stick into an adjacent USB port and it worked fine. It also worked fine in the same USB port that I tried to use for the Spyder 3 hardware.

Doesn't sound like a USB power issue. Could be a driver issue.  I have installed quite a few software packages (and drivers) since the time it worked OK.
I have un-installed and re-installed the Spyder 3 Pro software and it did not fix the issue.  I even tried going back to version 3.0.7.

To rule out a problem with the colorimeter I installed the software on a laptop and it had no problem recognizing the colorimeter, so my best guess is a driver conflict on my main computer.

Anyone else have a similar issue in the past?
Are there any known drivers to cause issues with the Spyder 3 colorimeter?

There are specific solutions involving removing and reinstalling all components (some USB driver components under Windows can be very tricky to remove) and other exotic Windows based stuff that I can't begin to help you with. You would have to start a support ticket on our website, and let the support team supply you with the necessary information. As soon as someone says "I built this computer myself" I know it's not going to be an issue I have the answer to...

C. David Tobie
Global Product Technology Manager
Digital Imaging and Home Theater
Datacolor inc. 
cdtobie@...
www.datacolor.com

On Jun 21, 2010, at 10:45 PM, "mjfait" <milan.fait@...> wrote:

> My computer has developed an issue where the Spyder 3 Pro software no longer sees the Spyder 3 Colorimeter.
> 
> The computer was newly built last Christmas and everything worked fine for a while, but recently the software does not recognize the Spyder 3 colorimeter.
> 
> I have the latest version of the software (3.1.4) and have tried the following........
> 
> I power cycled the computer, connected the Spyder 3 colorimeter to a USB port on the back of the computer, instead of the one at the front as this one goes through some wiring before reaching the motherboard. When I plugged it in, a message popped up from the task bar that said "Found Datacolor Spyder 3" followed by "A problem occurred during hardware installation. Your hardware may not work properly".
> 
> I power cycled the computer again, but did not get any pop-up messages this time.
> Each time I plug or unplug the Spyder 3 colorimeter, I get some beeps from being recognized as being plugged in or unplugged from the USB.
> 
> During this issue I was able to plug a Flash stick into an adjacent USB port and it worked fine. It also worked fine in the same USB port that I tried to use for the Spyder 3 hardware.
> 
> Doesn't sound like a USB power issue. Could be a driver issue.  I have installed quite a few software packages (and drivers) since the time it worked OK.
> I have un-installed and re-installed the Spyder 3 Pro software and it did not fix the issue.  I even tried going back to version 3.0.7.
> 
> To rule out a problem with the colorimeter I installed the software on a laptop and it had no problem recognizing the colorimeter, so my best guess is a driver conflict on my main computer.
> 
> Anyone else have a similar issue in the past?
> Are there any known drivers to cause issues with the Spyder 3 colorimeter?
> 
> 
> 
> 
> ------------------------------------
> 
> Yahoo! Groups Links
> 
> 
>

I put in a support ticket with Datacolor.

Regarding:  As soon as someone says "I built this computer myself".....
I don't see why it makes a difference whether I chose the components, assembled a system and install the OS or if some computer manufacturer does.
The fact that the Spyder 3 hardware is not recognized by the computer, is the only software and/or hardware issue that I have right now, and it used to work.


--- In datacolor_group@yahoogroups.com, C D Tobie <CDTobie@...> wrote:
>
> There are specific solutions involving removing and reinstalling all components (some USB driver components under Windows can be very tricky to remove) and other exotic Windows based stuff that I can't begin to help you with. You would have to start a support ticket on our website, and let the support team supply you with the necessary information. As soon as someone says "I built this computer myself" I know it's not going to be an issue I have the answer to...

>>Regarding:  As soon as someone says "I built this computer myself".....

That was an observation. I don't have an explanation for it either, except perhaps that the number of possible combinations of chipsets and other variables under Windows is huge, and that one-of-a-kind combinations are the most likely to be unique, and not previously tested with our products. 

C. David Tobie
Global Product Technology Manager
Digital Imaging and Home Theater
Datacolor inc. 
cdtobie@...
www.datacolor.com

On Jun 23, 2010, at 11:20 AM, "mjfait" <milan.fait@...> wrote:

> Regarding:  As soon as someone says "I built this computer myself".....

I submitted a support ticket with Datacolor and after trying a few things they were able to help me resolve the issue. The issue was with the registry. Must have gotten corrupted. They gave me a registry fix and everything is working now.

I was very happy with Datacolor support.


--- In datacolor_group@yahoogroups.com, C D Tobie <CDTobie@...> wrote:

>
> >>Regarding:  As soon as someone says "I built this computer myself".....
> 
> That was an observation. I don't have an explanation for it either, except perhaps that the number of possible combinations of chipsets and other variables under Windows is huge, and that one-of-a-kind combinations are the most likely to be unique, and not previously tested with our products. 
> 
> C. David Tobie
> Global Product Technology Manager
> Digital Imaging and Home Theater
> Datacolor inc. 
> cdtobie@...
> www.datacolor.com
> 
> On Jun 23, 2010, at 11:20 AM, "mjfait" <milan.fait@...> wrote:
> 
> > Regarding:  As soon as someone says "I built this computer myself".....
>