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SpyderPRINT 4.2.3 won't install in iMac with Lion

SpyderPRINT 4.2.3 won't install in iMac with Lion

2012-12-04 by Don

Trying to install SpyderPRINT 4.2.3 and I get "Error Creating Folder 1008:9,-5000 Access Denied Error" then "You do not have enough access privileges for this installation"

This was a migration from a PPC G5 to an Intel iMac. I have Spyder3Print 4.1 installed, and am trying to upgrade. Haven't tried launching the older 4.1 version on the new computer.

Tried repairing permissions, restarting, redownloading the installer, but same message appears. Where should I look? Thanks

Re: [datacolor_group] SpyderPRINT 4.2.3 won't install in iMac with Lion

2012-12-05 by David Miller

On Dec 4, 2012, at 5:28 PM, Don <don@...> wrote:

> Trying to install SpyderPRINT 4.2.3 and I get "Error Creating Folder 1008:9,-5000 Access Denied Error" then "You do not have enough access privileges for this installation"
> 
> This was a migration from a PPC G5 to an Intel iMac. I have Spyder3Print 4.1 installed, and am trying to upgrade. Haven't tried launching the older 4.1 version on the new computer.
> 
> Tried repairing permissions, restarting, redownloading the installer, but same message appears. Where should I look? Thanks
> 

You have to run the installer while logged in from an "admin" account.
Go into System Preferences:Users and Groups and make sure about
this.

That's the first thing to check; if this isn't the problem, the issue is
going to be: the Datacolor folder in your Applications folder won't have
write permissions, probably because of something having to do with
permissions when you upgraded; and there are (somewhat annoying)
ways you can fix that.



David Miller
Senior Software Developer, Digital Color Solutions
Datacolor

Re: [datacolor_group] SpyderPRINT 4.2.3 won't install in iMac with Lion

2012-12-05 by CDTobie

>>Trying to install SpyderPRINT 4.2.3 and I get "Error Creating Folder 1008:9,-5000 Access Denied Error" then "You do not have enough access privileges for this installation"

This was a migration from a PPC G5 to an Intel iMac. I have Spyder3Print 4.1 installed, and am trying to upgrade. Haven't tried launching the older 4.1 version on the new computer.

Tried repairing permissions, restarting, redownloading the installer, but same message appears. Where should I look? Thanks>>

Permissions issues usually have to do With ramped up security. Are you logged in using an administrator level account? Are you trying to set it up to save folders to the Global ColorSync folder, instead of the User ColorSync folder? These days, you might as well give up an put them in the User folder. 

C. David Tobie
Global Product Technology Manager
Imaging Color Solutions
Datacolor inc. 
cdtobie@...
www.datacolor.com
Show quoted textHide quoted text
On Dec 4, 2012, at 5:28 PM, "Don " <don@...> wrote:

> Trying to install SpyderPRINT 4.2.3 and I get "Error Creating Folder 1008:9,-5000 Access Denied Error" then "You do not have enough access privileges for this installation"
> 
> This was a migration from a PPC G5 to an Intel iMac. I have Spyder3Print 4.1 installed, and am trying to upgrade. Haven't tried launching the older 4.1 version on the new computer.
> 
> Tried repairing permissions, restarting, redownloading the installer, but same message appears. Where should I look? Thanks

Re: [datacolor_group] SpyderPRINT 4.2.3 won't install in iMac with Lion

2012-12-05 by Don Ament

Definitely an Admin user, and the only user.

What I ended up doing was dragging the Datacolor folder to the trash which took the Spyder3Pro 4.0.6 folder with it. I reinstalled SpyderPrint 4.2.3 and it installed fine, and it recreated the Datacolor folder in Applications. Then, I reinstalled Spyder3Pro 4.0.6 and it installed fine as well, into the Datacolor folder.

So, maybe it was something conflicting with the old version of Spyder3Print that I had in the old Datacolor folder. Anyway, haven't launched the programs yet, but I've got my license number in case they ask for them. I assume both programs will put any new icc profiles where Apple OS can find them.

This Lion OS is weird, they now hide your user Library from you, so it's harder to find where some of these things are going. However if you go to the top menu bar under Finder, and click on Go while holding down the Option key, the user LIbrary icon will appear as a choice.

Is user/Library/Colorsync/Profiles the correct location for where Datacolor will be sending printer and monitor profiles?

Don

On Dec 4, 2012, at 7:34 PM, David Miller wrote:


On Dec 4, 2012, at 5:28 PM, Don <don@donament.com> wrote:

> Trying to install SpyderPRINT 4.2.3 and I get "Error Creating Folder 1008:9,-5000 Access Denied Error" then "You do not have enough access privileges for this installation"
>
> This was a migration from a PPC G5 to an Intel iMac. I have Spyder3Print 4.1 installed, and am trying to upgrade. Haven't tried launching the older 4.1 version on the new computer.
>
> Tried repairing permissions, restarting, redownloading the installer, but same message appears. Where should I look? Thanks
>

You have to run the installer while logged in from an "admin" account.
Go into System Preferences:Users and Groups and make sure about
this.

That's the first thing to check; if this isn't the problem, the issue is
going to be: the Datacolor folder in your Applications folder won't have
write permissions, probably because of something having to do with
permissions when you upgraded; and there are (somewhat annoying)
ways you can fix that.

David Miller
Senior Software Developer, Digital Color Solutions
Datacolor


Re: [datacolor_group] SpyderPRINT 4.2.3 won't install in iMac with Lion

2012-12-05 by C D Tobie


On Dec 5, 2012, at 11:01 AM, Don Ament <don@...> wrote:

Is user/Library/Colorsync/Profiles the correct location for where Datacolor will be sending printer and monitor profiles?

Its getting to be the only practical location for profiles, though that means they are not available to other users. There is a console script that makes your user library visible again, I consider that a must for advanced users.

C. David Tobie

Global Product Technology Manager



Datacolor
5 Princess Road

Lawrenceville, NJ 08648, USA

609.924.2189


Phone: 207.685.9248

Mobile: 207.312.0448

Fax: 207.685.4455

Skype: cdtobie


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