Disklavier

Jessica,

I know of no golden warranty certificate issued, but Yamaha is as good as their
word.  Your independent piano technician, hopefully a Disklavier-trained RPT,
will work directly with them on any warranty issues. You should have received a
letter from YCA in Buena Park, CA, by now, acknowledging the purchase--that is,
if your dealer did their duty.  I suggest you call 1-800-776-9262 where you will
possibly speak to Yamaha's gracious ambassador, Raleigh Hudson, who will make
things right for you.  The corporate number is (714) 522-9011.  It may be
helpful to have the S/N of your instrument handy and the name of the dealer when
you call.

Good luck and not to worry!

Jessica Mukai wrote:
> 
> We bought a new DC1A in October from PianoPlus in CA.  After 9-10
> weeks of waiting, we finally had our piano tuned by a technician.  He
> mentioned that we should have some type of "warranty" paper or
> package by Yamaha.  We never received anything from the dealer other
> than a receipt.  Should we expect some type of warranty package soon?
> 
> How does Yamaha track their customer information?
> 
> Thanks for your help.
> -Jessica
> 
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-- 
Robert Welcyng
Anchorage, Alaska