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2000-12-19 by Jessica Mukai
We bought a new DC1A in October from PianoPlus in CA. After 9-10 weeks of waiting, we finally had our piano tuned by a technician. He mentioned that we should have some type of "warranty" paper or package by Yamaha. We never received anything from the dealer other than a receipt. Should we expect some type of warranty package soon? How does Yamaha track their customer information? Thanks for your help. -Jessica
2000-12-19 by Robert E. Welcyng
Jessica, I know of no golden warranty certificate issued, but Yamaha is as good as their word. Your independent piano technician, hopefully a Disklavier-trained RPT, will work directly with them on any warranty issues. You should have received a letter from YCA in Buena Park, CA, by now, acknowledging the purchase--that is, if your dealer did their duty. I suggest you call 1-800-776-9262 where you will possibly speak to Yamaha's gracious ambassador, Raleigh Hudson, who will make things right for you. The corporate number is (714) 522-9011. It may be helpful to have the S/N of your instrument handy and the name of the dealer when you call. Good luck and not to worry! Jessica Mukai wrote: > > We bought a new DC1A in October from PianoPlus in CA. After 9-10 > weeks of waiting, we finally had our piano tuned by a technician. He > mentioned that we should have some type of "warranty" paper or > package by Yamaha. We never received anything from the dealer other > than a receipt. Should we expect some type of warranty package soon? > > How does Yamaha track their customer information? > > Thanks for your help. > -Jessica > > > To Post a message to the group, send it to: disklavier@... > > To Post a private message to Todd Muncy, the group's founder and moderator, send it to: > disklavier-owner@egroups.com > > To reach our group's web site go to: > http://egroups.com/group/disklavier > > To visit Todd's family web site that contains some fun disklavier content among other things, go to: > http://MuncyFamily.com > > THINKING OF LEAVING THE GROUP? > If you are thinking of unsubcribing because you are getting too much mail, go the the web site and change your email delivery option instead. That will fix the problem, while maintaining your access to the group. If you insist on leaving us completely send a blank email to: > disklavier-unsubscribe@... > > Know someone who wants to join? Have them send a blank email to: > disklavier-subscribe@... -- Robert Welcyng Anchorage, Alaska
2000-12-19 by Mark Wisner
The dealer sends in the information and we register it. I am unaware of any warranty paper sent to the purchaser. There is a "Thank you for buying a Yamaha" letter that we send out about 3 or 4 months after the purchase. Nice piano. Call me at 800 854 1569 if you have any questions. Mark Wisner Piano Service Yamaha Corporation mwisner@... >>> jessica.mukai@exodus.net 12/19/00 01:42PM >>> We bought a new DC1A in October from PianoPlus in CA. After 9-10 weeks of waiting, we finally had our piano tuned by a technician. He mentioned that we should have some type of "warranty" paper or package by Yamaha. We never received anything from the dealer other than a receipt. Should we expect some type of warranty package soon? How does Yamaha track their customer information? Thanks for your help. -Jessica To Post a message to the group, send it to: disklavier@... To Post a private message to Todd Muncy, the group's founder and moderator, send it to: disklavier-owner@egroups.com To reach our group's web site go to: http://egroups.com/group/disklavier To visit Todd's family web site that contains some fun disklavier content among other things, go to: http://MuncyFamily.com THINKING OF LEAVING THE GROUP? If you are thinking of unsubcribing because you are getting too much mail, go the the web site and change your email delivery option instead. That will fix the problem, while maintaining your access to the group. If you insist on leaving us completely send a blank email to: disklavier-unsubscribe@... Know someone who wants to join? Have them send a blank email to: disklavier-subscribe@...
2000-12-20 by MELAMAT@aol.com
We purchased a DS6-PRO in April of this year but never received the thank you letter you referred to. Can you check our registration if we provide the serial number ? Mel Amato
2000-12-20 by Mark Wisner
Yes. Call me 800 854 1569, press 2 at each of the two menu choices. Mark Wisner Piano Service Yamaha Corporation mwisner@... >>> MELAMAT@aol.com 12/19/00 04:55PM >>> We purchased a DS6-PRO in April of this year but never received the thank you letter you referred to. Can you check our registration if we provide the serial number ? Mel Amato To Post a message to the group, send it to: disklavier@... To Post a private message to Todd Muncy, the group's founder and moderator, send it to: disklavier-owner@egroups.com To reach our group's web site go to: http://egroups.com/group/disklavier To visit Todd's family web site that contains some fun disklavier content among other things, go to: http://MuncyFamily.com THINKING OF LEAVING THE GROUP? If you are thinking of unsubcribing because you are getting too much mail, go the the web site and change your email delivery option instead. That will fix the problem, while maintaining your access to the group. If you insist on leaving us completely send a blank email to: disklavier-unsubscribe@... Know someone who wants to join? Have them send a blank email to: disklavier-subscribe@...