Disklavier

This is now true. The latest update has broken the backup AND restore routine. I know this, because I just finished repairing an intermittent Disklavier Pro, which I have owned for 6 years.

I had two problems at the same time. They were a failing hard drive, and failing power supply.

Two days before the hard drive was replaced, I backed up my piano. No problem. I then updated the piano to the latest operating system. Shortly after that, I replaced the hard drive. To my HORROR, I could not restore my music. For testing purposes, I tried to do a new backup with the new hard drive and experienced the "file handle process is running" error. I called tech support looking for what I was doing wrong, only to find out that it was not me, but rather the piano. Tech support was not aware of this problem, and are now working on a fix. This is not the first time an update has broken the backup routine.

So I spent 3 days putting all my music back in and have permanently lost all "recorded live" music.

To have a back up, I have decided to cloan the hard drive. I purchased a hard drive cloaner and spare hard drive, and in 30 minutes, I have an exact backup.

The good news is that since I know own a "cloaner", I decided to put in a 256gig SSD drive in. I cloaned the original drive (after restoring music) to the SSD drive and then used "Parted Magic" to expand the cloaned copy to the new larger 256 size.

It work great! Quieter, faster and larger. I then cloaned the final larger drive for backup purposes to another drive. So in summary, my DS4 M PRO now has a 256 SSD drive in it, and I also have 2 extra hard drives. 1 original 80 gig one and 1 backup 320 gig "cloaned backup" one.

Take Care
Neal Polan - President
Affordable Classics, Inc

On Jul 2, 2013, at 12:41 AM, "Julien Roche" <julien.roche@...<mailto:julien.roche@...>> wrote:



On my disklavier, it is now impossible to backup the song data. Doing the procedure I receive the warning message : "file handle process is running"

So what I shall do to allow backup ?

Thank you !

Julien

This is now true. The latest update has broken the backup AND restore routine. I know this, because I just finished repairing an intermittent Disklavier Pro, which I have owned for 6 years.

I had two problems at the same time. They were a failing hard drive, and failing power supply.

Two days before the hard drive was replaced, I backed up my piano. No problem. I then updated the piano to the latest operating system. Shortly after that, I replaced the hard drive. To my HORROR, I could not restore my music. For testing purposes, I tried to do a new backup with the new hard drive and experienced the "file handle process is running" error. I called tech support looking for what I was doing wrong, only to find out that it was not me, but rather the piano. Tech support was not aware of this problem, and are now working on a fix. This is not the first time an update has broken the backup routine.

So I spent 3 days putting all my music back in and have permanently lost all "recorded live" music.

To have a back up, I have decided to cloan the hard drive. I purchased a hard drive cloaner and spare hard drive, and in 30 minutes, I have an exact backup.

The good news is that since I know own a "cloaner", I decided to put in a 256gig SSD drive in. I cloaned the original drive (after restoring music) to the SSD drive and then used "Parted Magic" to expand the cloaned copy to the new larger 256 size.

It work great! Quieter, faster and larger. I then cloaned the final larger drive for backup purposes to another drive. So in summary, my DS4 M PRO now has a 256 SSD drive in it, and I also have 2 extra hard drives. 1 original 80 gig one and 1 backup 320 gig "cloaned backup" one.

Take Care
Neal Polan - President
Affordable Classics, Inc

On Jul 2, 2013, at 12:41 AM, "Julien Roche" <julien.roche@...<mailto:julien.roche@...>> wrote:



On my disklavier, it is now impossible to backup the song data. Doing the procedure I receive the warning message : "file handle process is running"

So what I shall do to allow backup ?

Thank you !

Julien

Hi
both we have mark IV

>________________________________
> From: carwizard <carwizard@...>
>To: "<disklavier@yahoogroups.com>" <disklavier@yahoogroups.com> 
>Sent: Tuesday, July 2, 2013 5:50 PM
>Subject: [disklavier] Impossible to backup song data on Disklavier
> 
>
>
>  
>This is now true. The latest update has broken the backup AND restore routine. I know this, because I just finished repairing an intermittent Disklavier Pro, which I have owned for 6 years.
>
>
>I had two problems at the same time. They were a failing hard drive, and failing power supply. 
>
>
>Two days before the hard drive was replaced, I backed up my piano. No problem. I then updated the piano to the latest operating system. Shortly after that, I replaced the hard drive. To my HORROR, I could not restore my music. For testing purposes, I tried to do a new backup with the new hard drive and experienced the "file handle process is running" error. I called tech support looking for what I was doing wrong, only to find out that it was not me, but rather the piano. Tech support was not aware of this problem, and are now working on a fix. This is not the first time an update has broken the backup routine. 
>
>
>So I spent 3 days putting all my music back in and have permanently lost all "recorded live" music.
>
>
>To have a back up, I have decided to cloan the hard drive. I purchased a hard drive cloaner and spare hard drive, and in 30 minutes, I have an exact backup.
>
>
>The good news is that since I know own a "cloaner", I decided to put in a 256gig SSD drive in. I cloaned the original drive (after restoring music) to the SSD drive and then used "Parted Magic" to expand the cloaned copy to the new larger 256 size. 
>
>
>It work great! Quieter, faster and larger. I then cloaned the final larger drive for backup purposes to another drive. So in summary, my DS4 M PRO now has a 256 SSD drive in it, and I also have 2 extra hard drives. 1 original 80 gig one and 1 backup 320 gig "cloaned backup" one.
>
>Take Care 
>Neal Polan - President
>Affordable Classics, Inc
>
>On Jul 2, 2013, at 12:41 AM, "Julien Roche" <julien.roche@ymail.com> wrote:
>
>
>  
>>
>>
>>On my disklavier, it is now impossible to backup the song data. Doing the procedure I receive the warning message : "file handle process is running" 
>>
>>
>>So what I shall do to allow backup ?
>>
>>
>>Thank you !
>>
>>
>>Julien
> 
>
>

If I'm following this correctly, you still have your functional original 80 gig drive.  You said failing, but not failed?

If you could get the piano to boot off of that drive, you could use DKVBrowser to backup your "recorded live" music.  It is a little used feature, but if you select an album, and choose Copy to PC it will copy an entire album to your FromToPC folder.  If you drag that folder from the FromToPC to your desktop it will create a file in the folder called SongData.csv [this is the magic part].  Later you can drag it BACK into DKVBrowser's FromToPC window (even on a different piano, or the same piano with a different hard drive) and then you can right click on the folder and chose "Process Song Data", and DKVBrowser will restore the song names, and a few other details back to the values that they had when you dragged them from the piano in the first place.  This works for any songs/albums on your MarkIV, unless they are marked as copy protected (imported floppies, I guess).

Hope this helps.

-Kevin


________________________________
 From: carwizard <carwizard@affordableclassics.com>
To: "<disklavier@yahoogroups.com>" <disklavier@yahoogroups.com> 
Cc: "disklavier@yahoogroups.com" <disklavier@yahoogroups.com> 
Sent: Tuesday, July 2, 2013 11:17 AM
Subject: Re: [disklavier] Impossible to backup song data on Disklavier
 


  
This is now true. The latest update has broken the backup AND restore routine. I know this, because I just finished repairing an intermittent Disklavier Pro, which I have owned for 6 years.

I had two problems at the same time. They were a failing hard drive, and failing power supply. 

Two days before the hard drive was replaced, I backed up my piano. No problem. I then updated the piano to the latest operating system. Shortly after that, I replaced the hard drive. To my HORROR, I could not restore my music. For testing purposes, I tried to do a new backup with the new hard drive and experienced the "file handle process is running" error. I called tech support looking for what I was doing wrong, only to find out that it was not me, but rather the piano. Tech support was not aware of this problem, and are now working on a fix. This is not the first time an update has broken the backup routine. 

So I spent 3 days putting all my music back in and have permanently lost all "recorded live" music.

To have a back up, I have decided to cloan the hard drive. I purchased a hard drive cloaner and spare hard drive, and in 30 minutes, I have an exact backup.

The good news is that since I know own a "cloaner", I decided to put in a 256gig SSD drive in. I cloaned the original drive (after restoring music) to the SSD drive and then used "Parted Magic" to expand the cloaned copy to the new larger 256 size. 

It work great! Quieter, faster and larger. I then cloaned the final larger drive for backup purposes to another drive. So in summary, my DS4 M PRO now has a 256 SSD drive in it, and I also have 2 extra hard drives. 1 original 80 gig one and 1 backup 320 gig "cloaned backup" one.

Take Care 
Neal Polan - President
Affordable Classics, Inc

On Jul 2, 2013, at 12:41 AM, "Julien Roche" <julien.roche@...> wrote:


  
>
>
>On my disklavier, it is now impossible to backup the song data. Doing the procedure I receive the warning message : "file handle process is running" 
>
>
>So what I shall do to allow backup ?
>
>
>Thank you !
>
>
>Julien

The upgrade to a SSD is a great upgrade. Silent, much faster and tons of space. But terrible what happened with your backup. 

For what it's worth, an older backup/restore version might get it all back... the MIDI files of your live performances. As long as that HD hasn't been overwritten. 

You learned through a tough experience that the most reliable backup is a bit-by-bit mirror image, easily done with hardware and even software if you know your way around Linux (or someone who does). 

The first thing to do, for anyone planning this sort of upgrade, is to have a fallback in case it goes wrong. Step 1 is to image the original HD. 

.....HK

On 2013-07-02, at 4:50 PM, carwizard <carwizard@...> wrote:

> This is now true. The latest update has broken the backup AND restore routine. I know this, because I just finished repairing an intermittent Disklavier Pro, which I have owned for 6 years.
> 
> I had two problems at the same time. They were a failing hard drive, and failing power supply. 
> 
> Two days before the hard drive was replaced, I backed up my piano. No problem. I then updated the piano to the latest operating system. Shortly after that, I replaced the hard drive. To my HORROR, I could not restore my music. For testing purposes, I tried to do a new backup with the new hard drive and experienced the "file handle process is running" error. I called tech support looking for what I was doing wrong, only to find out that it was not me, but rather the piano. Tech support was not aware of this problem, and are now working on a fix. This is not the first time an update has broken the backup routine. 
> 
> So I spent 3 days putting all my music back in and have permanently lost all "recorded live" music.
> 
> To have a back up, I have decided to cloan the hard drive. I purchased a hard drive cloaner and spare hard drive, and in 30 minutes, I have an exact backup.
> 
> The good news is that since I know own a "cloaner", I decided to put in a 256gig SSD drive in. I cloaned the original drive (after restoring music) to the SSD drive and then used "Parted Magic" to expand the cloaned copy to the new larger 256 size. 
> 
> It work great! Quieter, faster and larger. I then cloaned the final larger drive for backup purposes to another drive. So in summary, my DS4 M PRO now has a 256 SSD drive in it, and I also have 2 extra hard drives. 1 original 80 gig one and 1 backup 320 gig "cloaned backup" one.
> 
> Take Care
> Neal Polan - President
> Affordable Classics, Inc
> 
> On Jul 2, 2013, at 12:41 AM, "Julien Roche" <julien.roche@...> wrote:
> 
>>  
>> 
>> On my disklavier, it is now impossible to backup the song data. Doing the procedure I receive the warning message : "file handle process is running" 
>> 
>> So what I shall do to allow backup ?
>> 
>> Thank you !
>> 
>> Julien
> 
>

Everything you say is very true.

I had a set of circumstances that rarely occurs (the perfect storm). I noticed, more and more, that my piano hard drive was not spinning at times. But then a reboot seemed to fix it. To be safe, I performed a "PRC" backup. The backup drive had 5 backups already on it. I then (unfortunately) upgraded the piano to the latest operating system. As you may know, the built in backup routine is temporarily broken.

Then the piano drive completely failed. It spun up at times, but then failed to read.

I put the new drive in and rebooted as a "happy man". Piano works (demos used). Went to restore......Restore is inop. I called Martin at Yamaha. He confirms the backup problem exists by trying his test hard drive on his I/O center.

I started the 3 day task of reinstalling all my music, one by one. Then; I notice that the new hard drive stopped spinning. Using a volt meter revealed that the power to the hard drive when working is about 12v & 5v (4 wire dual voltage feed) and when NOT working was 12v & 4.2. This was very difficult to pinpoint due to the intermittent nature of this problem.  Next step was to replace the power supply in the I/O center.

Problem fixed; almost! After installing all my music, I went into the backup drive to view & extract my recorded live music (using a Linux drive program) only to find out that now my backup drive was bad. My guess is that the bad power supply took out both drives!

After I had my new 80gig Yamaha replacement drive installed and working, I proceeded with cloning it to 256 SSD drive and then cloning that one to a backup cloned drive

I can now sleep.

[http://static.ideasunplugged.com/signature/s_000/t_UaNLn5.jpg?v=39]
Neal Polan
President
310-542-5824
Affordable Classics, Inc.




On Jul 3, 2013, at 9:21 AM, "Horatio Kemeny" <hkemeny@...<mailto:hkemeny@...>> wrote:



The upgrade to a SSD is a great upgrade. Silent, much faster and tons of space. But terrible what happened with your backup.

For what it's worth, an older backup/restore version might get it all back... the MIDI files of your live performances. As long as that HD hasn't been overwritten.

You learned through a tough experience that the most reliable backup is a bit-by-bit mirror image, easily done with hardware and even software if you know your way around Linux (or someone who does).

The first thing to do, for anyone planning this sort of upgrade, is to have a fallback in case it goes wrong. Step 1 is to image the original HD.

.....HK


On 2013-07-02, at 4:50 PM, carwizard <carwizard@...<mailto:carwizard@affordableclassics.com>> wrote:



This is now true. The latest update has broken the backup AND restore routine. I know this, because I just finished repairing an intermittent Disklavier Pro, which I have owned for 6 years.

I had two problems at the same time. They were a failing hard drive, and failing power supply.

Two days before the hard drive was replaced, I backed up my piano. No problem. I then updated the piano to the latest operating system. Shortly after that, I replaced the hard drive. To my HORROR, I could not restore my music. For testing purposes, I tried to do a new backup with the new hard drive and experienced the "file handle process is running" error. I called tech support looking for what I was doing wrong, only to find out that it was not me, but rather the piano. Tech support was not aware of this problem, and are now working on a fix. This is not the first time an update has broken the backup routine.

So I spent 3 days putting all my music back in and have permanently lost all "recorded live" music.

To have a back up, I have decided to cloan the hard drive. I purchased a hard drive cloaner and spare hard drive, and in 30 minutes, I have an exact backup.

The good news is that since I know own a "cloaner", I decided to put in a 256gig SSD drive in. I cloaned the original drive (after restoring music) to the SSD drive and then used "Parted Magic" to expand the cloaned copy to the new larger 256 size.

It work great! Quieter, faster and larger. I then cloaned the final larger drive for backup purposes to another drive. So in summary, my DS4 M PRO now has a 256 SSD drive in it, and I also have 2 extra hard drives. 1 original 80 gig one and 1 backup 320 gig "cloaned backup" one.

Take Care
Neal Polan - President
Affordable Classics, Inc

On Jul 2, 2013, at 12:41 AM, "Julien Roche" <julien.roche@...<mailto:julien.roche@ymail.com>> wrote:



On my disklavier, it is now impossible to backup the song data. Doing the procedure I receive the warning message : "file handle process is running"

So what I shall do to allow backup ?

Thank you !

Julien

Thanks Horatio,

Having a 256 SSD makes it now worth it. I just hope Yamaha fixes their broken backup routine soon!



[http://static.ideasunplugged.com/signature/s_000/t_UaNLn5.jpg?v=39]
Neal Polan
President
310-542-5824
Affordable Classics, Inc.




On Jul 3, 2013, at 11:28 AM, "Horatio Kemeny" <hkemeny@...<mailto:hkemeny@...>> wrote:



That's a seriously unfortunate perfect storm of failures. Nice catch with the voltage meter.  I had a power supply go bad on me once -- putting out 24v on the 5v line. Blew up two HDs before it occurred to me to check the lines.

Yeah, bad power can lead to awful problems.  Blown drives, blown motherboards, blown monitors. I recall someone telling me they'd plugged their computer in an outlet which was on a dimmer, and someone accidentally dimmed the outlet and then undimmed it -- blew a number of components. Don't ever do that. :)

.....HK

On 2013-07-03, at 10:44 AM, carwizard <carwizard@...<mailto:carwizard@...>> wrote:



Everything you say is very true.

I had a set of circumstances that rarely occurs (the perfect storm). I noticed, more and more, that my piano hard drive was not spinning at times. But then a reboot seemed to fix it. To be safe, I performed a "PRC" backup. The backup drive had 5 backups already on it. I then (unfortunately) upgraded the piano to the latest operating system. As you may know, the built in backup routine is temporarily broken.

Then the piano drive completely failed. It spun up at times, but then failed to read.

I put the new drive in and rebooted as a "happy man". Piano works (demos used). Went to restore......Restore is inop. I called Martin at Yamaha. He confirms the backup problem exists by trying his test hard drive on his I/O center.

I started the 3 day task of reinstalling all my music, one by one. Then; I notice that the new hard drive stopped spinning. Using a volt meter revealed that the power to the hard drive when working is about 12v & 5v (4 wire dual voltage feed) and when NOT working was 12v & 4.2. This was very difficult to pinpoint due to the intermittent nature of this problem.  Next step was to replace the power supply in the I/O center.

Problem fixed; almost! After installing all my music, I went into the backup drive to view & extract my recorded live music (using a Linux drive program) only to find out that now my backup drive was bad. My guess is that the bad power supply took out both drives!

After I had my new 80gig Yamaha replacement drive installed and working, I proceeded with cloning it to 256 SSD drive and then cloning that one to a backup cloned drive

I can now sleep.

[http://static.ideasunplugged.com/signature/s_000/t_UaNLn5.jpg?v=39]
Neal Polan
President
310-542-5824
Affordable Classics, Inc.




On Jul 3, 2013, at 9:21 AM, "Horatio Kemeny" <hkemeny@...<mailto:hkemeny@...>> wrote:



The upgrade to a SSD is a great upgrade. Silent, much faster and tons of space. But terrible what happened with your backup.

For what it's worth, an older backup/restore version might get it all back... the MIDI files of your live performances. As long as that HD hasn't been overwritten.

You learned through a tough experience that the most reliable backup is a bit-by-bit mirror image, easily done with hardware and even software if you know your way around Linux (or someone who does).

The first thing to do, for anyone planning this sort of upgrade, is to have a fallback in case it goes wrong. Step 1 is to image the original HD.

.....HK


On 2013-07-02, at 4:50 PM, carwizard <carwizard@...<mailto:carwizard@...>> wrote:



This is now true. The latest update has broken the backup AND restore routine. I know this, because I just finished repairing an intermittent Disklavier Pro, which I have owned for 6 years.

I had two problems at the same time. They were a failing hard drive, and failing power supply.

Two days before the hard drive was replaced, I backed up my piano. No problem. I then updated the piano to the latest operating system. Shortly after that, I replaced the hard drive. To my HORROR, I could not restore my music. For testing purposes, I tried to do a new backup with the new hard drive and experienced the "file handle process is running" error. I called tech support looking for what I was doing wrong, only to find out that it was not me, but rather the piano. Tech support was not aware of this problem, and are now working on a fix. This is not the first time an update has broken the backup routine.

So I spent 3 days putting all my music back in and have permanently lost all "recorded live" music.

To have a back up, I have decided to cloan the hard drive. I purchased a hard drive cloaner and spare hard drive, and in 30 minutes, I have an exact backup.

The good news is that since I know own a "cloaner", I decided to put in a 256gig SSD drive in. I cloaned the original drive (after restoring music) to the SSD drive and then used "Parted Magic" to expand the cloaned copy to the new larger 256 size.

It work great! Quieter, faster and larger. I then cloaned the final larger drive for backup purposes to another drive. So in summary, my DS4 M PRO now has a 256 SSD drive in it, and I also have 2 extra hard drives. 1 original 80 gig one and 1 backup 320 gig "cloaned backup" one.

Take Care
Neal Polan - President
Affordable Classics, Inc

On Jul 2, 2013, at 12:41 AM, "Julien Roche" <julien.roche@...<mailto:julien.roche@...>> wrote:




On my disklavier, it is now impossible to backup the song data. Doing the procedure I receive the warning message : "file handle process is running"

So what I shall do to allow backup ?

Thank you !

Julien