Yahoo Groups archive

Disklavier

Index last updated: 2026-04-28 23:20 UTC

Thread

Do not play Acoustic keys MARK IV D- Help me find a service manual

Do not play Acoustic keys MARK IV D- Help me find a service manual

2019-04-26 by master-12l@...

Lately, the keys on my Mark IV have stopped playing, the key in acoustic mode is not available. If you need skins settings with PRC100. I was told maybe it's in blocks or contacts. Is there a scheme of this model or tips?


In silent mode it plays through monitors.

Re: [disklavier] Do not play Acoustic keys MARK IV D- Help me find a service manual

2019-04-26 by Carol Beigel

I have been seeing this problem more than usual lately.  Unplug your Disklavier totally from the wall and any surge protector.  Wait at least 10 minutes and plug it back in directly to wall. That procedure has worked about 80% of the time.

Carol Beigel


Sent from my iPhone
Show quoted textHide quoted text
> On Apr 26, 2019, at 1:07 AM, master-12l@... [disklavier] <disklavier@yahoogroups.com> wrote:
> 
> 
> 
> Lately, the keys on my Mark IV have stopped playing, the key in acoustic mode is not available. If you need skins settings with PRC100. I was told maybe it's in blocks or contacts. Is there a scheme of this model or tips?
> 
> 
> 
> In silent mode it plays through monitors.
> 
> 
> 
>

Re: [disklavier] Do not play Acoustic keys MARK IV D- Help me find a service manual

2019-04-26 by George F. Litterst

Good afternoon, everyone.

I agree with Carol. A “cold reboot” may fix the problem. I have run into many instances in which a Mark IV has lost MIDI IM, MIDI Out, Recording, or Playback—not all 4 at one time, necessarily. A cold reboot has always fixed the problem for me.

Unfortunately, it is hard to know just how long you have to unplug the instrument to drain the electricity fully out of the chips that store mixed up data.

Regards,
PianoBench
Show quoted textHide quoted text
> On Apr 26, 2019, at 9:00 AM, Carol Beigel carol@carolrpt.com [disklavier] <disklavier@yahoogroups.com> wrote:
> 
> I have been seeing this problem more than usual lately.  Unplug your Disklavier totally from the wall and any surge protector.  Wait at least 10 minutes and plug it back in directly to wall. That procedure has worked about 80% of the time.
> 
> 
> Carol Beigel
> 
> 
> Sent from my iPhone
> 
> On Apr 26, 2019, at 1:07 AM, master-12l@... <mailto:master-12l@...> [disklavier] <disklavier@yahoogroups.com <mailto:disklavier@yahoogroups.com>> wrote:
> 
>> Lately, the keys on my Mark IV have stopped playing, the key in acoustic mode is not available. If you need skins settings with PRC100. I was told maybe it's in blocks or contacts. Is there a scheme of this model or tips?
>> 
>> 
>> 
>> 
>> In silent mode it plays through monitors.
>> 
> 
> 
>

Re: [disklavier] Do not play Acoustic keys MARK IV D- Help me find a service manual

2019-04-26 by George F. Litterst

The point is that you need to drain the circuits that store bits of corrupted memory. 

Shut down the instrument and disconnect the main power cable from the wall outlet. Then, wait 10-40 minutes before plugging in and starting up again.

PianoBench
Show quoted textHide quoted text
> On Apr 26, 2019, at 2:01 PM, master-12l@yandex.ru [disklavier] <disklavier@yahoogroups.com> wrote:
> 
> 
> Good day:)
> 
> Thanks for the answer.
> Really need to turn off so long? I turned off but a maximum of a minute.
> 
> It is necessary to switch off completely the unit where the power is distributed and where does everything else already feed from?
> 
>

RE: [disklavier] Do not play Acoustic keys MARK IV D- Help me find a service manual

2019-04-26 by Geoff Ward

Just a point of interest, I unplug from the wall socket every night, just in case there’s a nearby lightning strike that gets through.  Mine is a 6 year old Mark IV C3 and I am awaiting a new power supply and motherboard with a cost of $2,200.  Apparently the power supply failed and sent a surge through the mother board and blew it as well.  It will be interesting to test Yamaha Australia’s attitude to warranty.

 

Kind regards

 

Geoff
Show quoted textHide quoted text
From: disklavier@yahoogroups.com [mailto:disklavier@yahoogroups.com] 
Sent: Saturday, 27 April 2019 6:25 AM
To: bill@...-a-geek.com [disklavier] <disklavier@yahoogroups.com>
Subject: Re: [disklavier] Do not play Acoustic keys MARK IV D- Help me find a service manual

 

  

The point is that you need to drain the circuits that store bits of corrupted memory. 

 

Shut down the instrument and disconnect the main power cable from the wall outlet. Then, wait 10-40 minutes before plugging in and starting up again.

 

PianoBench





On Apr 26, 2019, at 2:01 PM, master-12l@yandex.ru <mailto:master-12l@...>  [disklavier] <disklavier@yahoogroups.com <mailto:disklavier@yahoogroups.com> > wrote:

 

 

Good day:)

 

Thanks for the answer.

Really need to turn off so long? I turned off but a maximum of a minute.

 

It is necessary to switch off completely the unit where the power is distributed and where does everything else already feed from?

Re: [disklavier] Re: Do not play Acoustic keys MARK IV D- Help me find a service manual

2019-04-26 by Horatio Kemeny

Just to clarify a bit of reality here… the circuitry of all of these pianos is relatively conventional. There are no magic secret batteries or bits of memory that take a long time to drain or whatever… and suggestions that it’s needed to unplug the piano for anything longer than 30 seconds are simply wrong, as far as rebooting the electronics. The only thing in these pianos holding a charge of any significance are the capacitors, and even the biggest and baddest of those, in these pianos, are fully drained after 15 seconds. Thirty, if you want to be super-duper sure. But 40 minutes? An hour? Makes no difference.

That being said, if you’re finding that your piano works best (and reliably) after unplugging it for an hour or more, then you have indeed identified a problem, but it’s not one that's resolved by rebooting.

The issue in that case is overheating… and unplugging it for an hour or more simply gives it a chance to cool down. 

The two most common issues that cause overheating are a cooling-fan failures and the accumulation of dust. These pianos are wonderfully designed not to need cooling fans (even the silent ones are noisy, and when they fail they’re awfully noisy), and therefore, the only issue might be restricted airflow. These M4s have two main components that are relevant, the power supply and the I/O board. They’re the ones enclosed in those metal boxes, and if you crawl under the piano on your back, you’ll see those metal boxes and how full of holes they are. What’s lost without a fan is gained by having as many holes as possible, to promote cooling from ambient airflow… and it works very well, provided those holes aren’t covered In dust.

Blow compressed air, suck it with a (not too strong) vacuum, whatever. If you’re finding that your piano gets unhappy after being on for a while, and a long-term reboot seems to resolve the issue, this is quite likely what’s going on.

To answer a couple of other questions that have appeared in this thread, it is indeed important to fully unplug the piano. There’s a lot going on in “stand-by” mode. Unplugging the main guarantees that nothing anywhere is getting any power, and indeed, it’s the primary (and only) source of power to the piano. Various components are powered from the power supply (you can see the distribution of that power when you look at it, as per two paragraphs above), but it’s all fed from one single plug.

With respect to power spikes… a UPS/line-conditioner is a really good idea with an expensive and somewhat-sensitive instrument like this. It won’t prevent a power supply from failing and frying your I/O board (rare, but it happened to someone and I’ve had it happen to a computer as well — just rotten luck) but it will prevent the sort of spikes that could cause problems.

While lightning strikes are unlikely, far likelier are power outages, and corresponding surges when power is restored. Those can cause serious issues… and a UPS addresses both. And also provides even and reliable electricity.

…..HK
Show quoted textHide quoted text
> On Apr 26, 2019, at 11:01 AM, master-12l@... [disklavier] <disklavier@yahoogroups.com> wrote:
> 
> 
> Good day:)
> 
> Thanks for the answer.
> Really need to turn off so long? I turned off but a maximum of a minute.
> 
> It is necessary to switch off completely the unit where the power is distributed and where does everything else already feed from?
> 
>

Re[2]: [disklavier] Re: Do not play Acoustic keys MARK IV D- Help me find a service manual

2019-04-27 by Spencer Chase

a couple of points.

i agree that the time it takes to drop the power supply to the point that memory is no longer held should never be more than a minute at most in any decently designed circuit. if there are large filter capacitors they should have bleed resistors across them to speed their drain. it is nuts to require 40 minutes to allow a cold reboot.

UPS's can provide excellent protection but only if they are of the proper type. there are basically two types current terminology is different from what i am used to (full time ans switchover) so i had to check online to see what they are now called. it seems that the two basic types are called offline and online and there are some additional sub types. an online UPS generates the AC independent of the AC line. The line is rectifiead and then inverted to AC by the UPS. This totally isolates the connected device from the line and protects against pretty much everything that can happen on the AC line if the UPS is well designed. an offline UPS merely provides protection against power interruption (with a short switching time) and also whatever spike and surge protection that might be part of the system. this does not protect against all the crap that con occur on a power line. in most places the line is pretty free of spikes both short and long term but not everywhere.

i used to have absolutely horrible power. i lost an average of $1500 worth of equipment each winter and had two fires caused by over-voltage. this was due to horrible design of the distribution system. even with serious surge protection devices there was no way to protect against what PG&E gave me. once they fixed the distribution system (this probably cost them hundreds of thousands of dollars which is probably why they avoided it until the PUC got heavily on their case) there have been no problem that my commercial surge protection could not handle.

most people do not need the protection of an online UPS but compared to the cost of a Disklavier the purchase might be justified.

a cheaper alternative is to get a very good surge protector. when i was having horrible power i bought both a commercial whole house MOV type surge protector which cost something like $2000 retail and also surge protectors for all valuable connected devices. after a lot of research i found what i thought was the best. this was made by panamax but only some of their products met my demands. at that time they referred to their best units as "protect or disconnect". these units have a relay that must be held on by line power and will drop out if line voltage does not meet specifications. both low and high voltage will cause the relay to drop out ans isolate the load from the line. there are also MOV surge suppressors in the unit that can handle short duration transients suck as spikes and other noise filtering components.

the problem with MOVs alone is that they are limited in the amount of energy they can dissipate and also that there is no way to know what their capacity may be. they are degraded over time when subjected to over-voltage. in the panamax "protect or disconnect" devices, the MOVs are after the relay so they are protected from degredation more than in other devices.

Best regards, Spencer Chase
67550 Bell Springs Rd.
Garberville, CA 95542 Postal service only.
Laytonville, CA 95454 UPS only.
Spencer@...
Spencer@...
Spencer@...
http://www.spencerserolls.com
http://www.poodlex.com
(425) 791-0309
(707) 223-8212

------ Original Message ------
From: "Horatio Kemeny hkemeny@... [disklavier]" <disklavier@yahoogroups.com>
Sent: 4/26/2019 4:16:17 PM
Subject: Re: [disklavier] Re: Do not play Acoustic keys MARK IV D- Help me find a service manual

Show quoted textHide quoted text

Just to clarify a bit of reality here… the circuitry of all of these pianos is relatively conventional. There are no magic secret batteries or bits of memory that take a long time to drain or whatever… and suggestions that it’s needed to unplug the piano for anything longer than 30 seconds are simply wrong, as far as rebooting the electronics. The only thing in these pianos holding a charge of any significance are the capacitors, and even the biggest and baddest of those, in these pianos, are fully drained after 15 seconds. Thirty, if you want to be super-duper sure. But 40 minutes? An hour? Makes no difference.


That being said, if you’re finding that your piano works best (and reliably) after unplugging it for an hour or more, then you have indeed identified a problem, but it’s not one that's resolved by rebooting.

The issue in that case is overheating… and unplugging it for an hour or more simply gives it a chance to cool down.

The two most common issues that cause overheating are a cooling-fan failures and the accumulation of dust. These pianos are wonderfully designed not to need cooling fans (even the silent ones are noisy, and when they fail they’re awfully noisy), and therefore, the only issue might be restricted airflow. These M4s have two main components that are relevant, the power supply and the I/O board. They’re the ones enclosed in those metal boxes, and if you crawl under the piano on your back, you’ll see those metal boxes and how full of holes they are. What’s lost without a fan is gained by having as many holes as possible, to promote cooling from ambient airflow… and it works very well, provided those holes aren’t covered In dust.

Blow compressed air, suck it with a (not too strong) vacuum, whatever. If you’re finding that your piano gets unhappy after being on for a while, and a long-term reboot seems to resolve the issue, this is quite likely what’s going on.

To answer a couple of other questions that have appeared in this thread, it is indeed important to fully unplug the piano. There’s a lot going on in “stand-by” mode. Unplugging the main guarantees that nothing anywhere is getting any power, and indeed, it’s the primary (and only) source of power to the piano. Various components are powered from the power supply (you can see the distribution of that power when you look at it, as per two paragraphs above), but it’s all fed from one single plug.

With respect to power spikes… a UPS/line-conditioner is a really good idea with an expensive and somewhat-sensitive instrument like this. It won’t prevent a power supply from failing and frying your I/O board (rare, but it happened to someone and I’ve had it happen to a computer as well — just rotten luck) but it will prevent the sort of spikes that could cause problems.

While lightning strikes are unlikely, far likelier are power outages, and corresponding surges when power is restored. Those can cause serious issues… and a UPS addresses both. And also provides even and reliable electricity.

…..HK

On Apr 26, 2019, at 11:01 AM, master-12l@... [disklavier] <disklavier@yahoogroups.com> wrote:


Good day:)

Thanks for the answer.
Really need to turn off so long? I turned off but a maximum of a minute.

It is necessary to switch off completely the unit where the power is distributed and where does everything else already feed from?


Re: [disklavier] Re: Do not play Acoustic keys MARK IV D- Help me find a service manual

2019-04-28 by Dmitry

I had one day similar issue. Could resolve it shutting down the device completely attachjng the headphones and switching it on. After fully boot detach the headphones.
Looks like the headphone pins jamed inside (but i would expect the software issue).

Anyway - good luck!!
Dmitry
Show quoted textHide quoted text
On Mon, Apr 29, 2019, 7:34 AM master-12l@... [disklavier] <disklavier@yahoogroups.com> wrote:

Thanks, I'll take a look.
Does anyone have this file Service manual? maintenance handbook pp008607 mark IV

Re: Do not play Acoustic keys MARK IV D- Help me find a service manual

2019-04-29 by master-12l@...

Hi
If they were headphones, the keys would move, but they stand and don’t move in any way :(
I have already updated to the latest version 4.25, reset the settings - if it was in the settings, I think the keys and demo would play - but they are silent :(

Re: Do not play Acoustic keys MARK IV D- Help me find a service manual

2019-04-30 by tnmshd@...

I can't attache all service manual .It's very big size .
see the attached pdf and please check following points. (´・ω・`)

P166-167 system wiring
P172 ---Hammer sensor connection.
P122-P128 ----LED Display.
P189 ----Error log history.(P194-195)

Service centre--maintenance mode--
3:Data base--
3:Log view--
3:All errors/ 4:All warning/ 7:search for special.

Attachments

Re: Do not play Acoustic keys MARK IV D- Help me find a service manual

2019-05-01 by master-12l@...

Thanks a million for the file! Very grateful.
Tell me how to properly set up a Mark IV for good performance? If I am not a professional. There was an instruction but lost.

Still can not understand why I do not have +48 volts?
To save logs, you need to connect a USB flash drive to the RPC-100 or the Disklavier?

RE: [disklavier] Re: Do not play Acoustic keys MARK IV D- Help me find a service manual

2019-05-01 by Geoff Ward

Many thanks.  Great quality.

 

Kind regards

 

Geoff
Show quoted textHide quoted text
From: disklavier@yahoogroups.com [mailto:disklavier@yahoogroups.com] 
Sent: Wednesday, 1 May 2019 7:38 PM
To: disklavier@yahoogroups.com
Subject: [disklavier] Re: Do not play Acoustic keys MARK IV D- Help me find a service manual

 

  

>Geoff

 

MkIV service manual。

Uploaded to Google Drive

https://drive.google.com/open?id=1foWRnkQlcIg2CyR6N4dPn4VZv-Vjo9fO

 

The normal piano regulation work and pedal and keyboard measurements are very important in all Disklavier series.

Re: Do not play Acoustic keys MARK IV D- Help me find a service manual

2019-05-26 by master-12l@...

Good evening!
Thank you all very much!

Especially tnmshd for the service manual!

According to the manual, I looked at the main power supply and the + 48V indicator did not light up!
After disassembly, it was found that the first block at 48V is not being issued. When this was replaced by another.

The question now is that in the native power supply there was an activation function via Ret - CN5 XH2P. As I understand it, this was a test for connecting a pedal plug or simply turning off + 48V when turned off with the Stanby button.

Question 1:
Now the power supply works without this shutdown option. How important is it and why ??

Question 2:
Should pedals be pushed? I do not see that the pedals are pressed when the keys work. That is, the keys are played and they are pressed, but the pedals are not

Re: Do not play Acoustic keys MARK IV D- Help me find a service manual

2019-05-26 by master-12l@...

--9nlWnTS9ocNmxdhsK3FKVLWiM6a5jwOaA8HvrLV
Content-Type: multipart/alternative; boundary="B2WnTS9ocNmxdhsK3FKVLWiM6a5jwOaA8HvrLV"


--B2WnTS9ocNmxdhsK3FKVLWiM6a5jwOaA8HvrLV
Content-Type:  text/plain;  charset=utf-8 
Content-Transfer-Encoding: base64




--B2WnTS9ocNmxdhsK3FKVLWiM6a5jwOaA8HvrLV
Content-Type:  text/html;  charset=utf-8 
Content-Transfer-Encoding: base64




--B2WnTS9ocNmxdhsK3FKVLWiM6a5jwOaA8HvrLV--


--9nlWnTS9ocNmxdhsK3FKVLWiM6a5jwOaA8HvrLV
Content-Type: image/png
Content-Disposition: attachment; filename="фот.PNG"

[ Attachment content not displayed ]
--9nlWnTS9ocNmxdhsK3FKVLWiM6a5jwOaA8HvrLV--

Move to quarantaine

This moves the raw source file on disk only. The archive index is not changed automatically, so you still need to run a manual refresh afterward.