Disklavier

Any help with this issue appreciated.

I purchased a portable USB disk drive of about 300 Gb and formatted it to FAT 32 using the Apple OSX Disk Utility program.  Both my Apple computer and a Windows 7 Laptop I have indicate that my portable drive is formatted FAT 32, required to use the backup function.

I have a Mark IV running version 3.0 of the software.  I found the backup function under "System", and all appears to proceed normally until I get the error message quoted above "No USB medium".  I have plugged the drive directly into the USB port on the main computer under the piano.

Any suggestions regarding what I am doing wrong?  I suspect there may be a problem with the size of the "Partitions" on the disk drive; they may be too large.  I have used the disk drive in other applications, and it works fine.

Thanks.

Steve

Try rebooting your disklavier with the USB drive attached so that it is recognized.

Hope this helps.
joan

--- In disklavier@yahoogroups.com, "qv308" <stevme@...> wrote:

>
> Any help with this issue appreciated.
> 
> I purchased a portable USB disk drive of about 300 Gb and formatted it to FAT 32 using the Apple OSX Disk Utility program.  Both my Apple computer and a Windows 7 Laptop I have indicate that my portable drive is formatted FAT 32, required to use the backup function.
> 
> I have a Mark IV running version 3.0 of the software.  I found the backup function under "System", and all appears to proceed normally until I get the error message quoted above "No USB medium".  I have plugged the drive directly into the USB port on the main computer under the piano.
> 
> Any suggestions regarding what I am doing wrong?  I suspect there may be a problem with the size of the "Partitions" on the disk drive; they may be too large.  I have used the disk drive in other applications, and it works fine.
> 
> Thanks.
> 
> Steve
>

I think the problem is that you connected it to the wrong place... It connects to the rear of the control unit that is at the front of the piano, not the main computer underneath the piano.





________________________________
From: Joan <jheitzeb1@...>
To: disklavier@yahoogroups.com
Sent: Tue, May 18, 2010 4:43:49 PM
Subject: [disklavier] Re: Song Backup problems -- "No USB Media" -- not

  
Try rebooting your disklavier with the USB drive attached so that it is recognized.

Hope this helps.
joan

--- In disklavier@yahoogroups.com, "qv308" <stevme@...> wrote:

>
> Any help with this issue appreciated.
> 
> I purchased a portable USB disk drive of about 300 Gb and formatted it to FAT 32 using the Apple OSX Disk Utility program.  Both my Apple computer and a Windows 7 Laptop I have indicate that my portable drive is formatted FAT 32, required to use the backup function.
> 
> I have a Mark IV running version 3.0 of the software.  I found the backup function under "System", and all appears to proceed normally until I get the error message quoted above "No USB medium".  I have plugged the drive directly into the USB port on the main computer under the piano.
> 
> Any suggestions regarding what I am doing wrong?  I suspect there may be a problem with the size of the "Partitions" on the disk drive; they may be too large.  I have used the disk drive in other applications, and it works fine.
> 
> Thanks.
> 
> Steve
>

Success!  I downloaded and installed Version 4.0 of the program, rebooted and used the front USB port as suggested.  I was able to backup the songs.

Thanks for your help.  It would certainly be worthwhile if Yamaha could provide better technical support.  For example, a FAQ section, and step by step instructions on backup, now lacking.

Again, thanks to the forum members.

Steve