Elektron Musical Instruments

Hi everyone,

I'm in the process of getting my Machinedrum repaired (brand new 
unit/blown fuse) and was wondering if when the unit is shipped back 
to me if I will get another customs charge from FedEx.  Has anyone 
has experience with this situation?  I have paid my original customs 
bill and really don't want to fork out another 64$!  Thanks for any 
input.  -Scott

Scott:

Fedex did try to charge me customs for the return from repairs
and I had to dispute the charges.  It's a bit of pain but as far
as I know you don't have to pay customs for a repair.  Keep the original
invoice and shipping info just in case, and if you don't have it elektron
probably has a copy which they will fax to you.

Roger 



2/25/2003 11:30:13 AM, "izfunky <izfunky@...>" <izfunky@...> wrote:

>
>
>  Hi everyone,
>
>  I'm in the process of getting my Machinedrum repaired (brand new
>  unit/blown fuse) and was wondering if when the unit is shipped back
>  to me if I will get another customs charge from FedEx.  Has anyone
>  has experience with this situation?  I have paid my original customs
>  bill and really don't want to fork out another 64$!  Thanks for any
>  input.  -Scott
>
>
>     Yahoo! Groups Sponsor
>         ADVERTISEMENT
>
>
>  Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.

Thanks for the info, I will keep invoices.  I'm curious, did you have 
to call Fedex when you received you second bill and send or fax them 
proof of original order so they would cancel the charge?  Anyway 
thanks for responding, it will get me prepared if this happens. :)
-Scott


--- In elektron-users@yahoogroups.com, Roger Gural <rogergural@e...> 
wrote:
> Scott:
> 
> Fedex did try to charge me customs for the return from repairs
> and I had to dispute the charges.  It's a bit of pain but as far
> as I know you don't have to pay customs for a repair.  Keep the 
original
> invoice and shipping info just in case, and if you don't have it 
elektron
> probably has a copy which they will fax to you.
> 
> Roger 
> 
> 
> 
> 2/25/2003 11:30:13 AM, "izfunky <izfunky@a...>" <izfunky@a...> 
wrote:
> 
> >
> >
> >  Hi everyone,
> >
> >  I'm in the process of getting my Machinedrum repaired (brand new
> >  unit/blown fuse) and was wondering if when the unit is shipped 
back
> >  to me if I will get another customs charge from FedEx.  Has 
anyone
> >  has experience with this situation?  I have paid my original 
customs
> >  bill and really don't want to fork out another 64$!  Thanks for 
any
> >  input.  -Scott
> >
> >
> >     Yahoo! Groups Sponsor
> >         ADVERTISEMENT
> >
> >
> >  Your use of Yahoo! Groups is subject to the Yahoo! Terms of 
Service.

Scott:

I did have to make several phone calls, they have no idea what they're doing at fedex.
Finally someone faxed me a form to dispute the charge, which I faxed back to them.  Last
I heard on the phone the charge was removed, altho I just recieved some letter in the 
mail saying the dispute was under consideration.  Whatever that means.  
I'm not concerned about it.  They're not getting any money.

Roger

You probably have to tell FedEx that it was not bought or shipped as 
new.  

--- In elektron-users@yahoogroups.com, Roger Gural <rogergural@e...> 
wrote:
> Scott:
> 
> I did have to make several phone calls, they have no idea what 
they're doing at fedex.
> Finally someone faxed me a form to dispute the charge, which I 
faxed back to them.  Last
> I heard on the phone the charge was removed, altho I just recieved 
some letter in the 
> mail saying the dispute was under consideration.  Whatever that 
means.  

> I'm not concerned about it.  They're not getting any money.
> 
> Roger