EXS 24 Logic Sampler Users Group

At 11:19 AM 6/13/2005 +0000, you wrote:

> > Did you receive my install CD yet ? I posted it on 25th April .

See other post. When people post to public forums about customer service 
issues, it always gets silly because it draws out people that say things 
like this:

>I wouldn't sweat it with this company.
>Over on the Motifator forum people have been wondering why Yamaha chose this
>company to develop a sample translator for their Motif line

Firstly, Yamaha never chose anybody for anything. Secondly, no one ever has 
said anything about this to us. Somehow people choose to complain on public 
forums without thinking to ask the source, which would be us.

I think its a form of cowardice to send unsigned messages (such as this 
one) to public forums, talking in third-person about someone or about a 
company. I don't show this person as registered owner nor have I seem him 
contacting us at all. And why would all these people be talking on the 
Motifator forum, without talking to us about it? Seems pretty non-constructive.

We get about 2-3 inquiries a MONTH about the Motif. We get 2-3 inquiries a 
DAY about EXS-24. We work our development around the apparent interest 
level. Nevertheless, Motif support on our Windows version has been complete 
for over a year.

I don't want to make personal judgements about anyone, but it's something I 
have to deal with frequently and it's sort of depressing, because I like to 
think the best of people.

>this time no support in the Mac version. It is in the Windows version - so 
>it should be a
>relatively simple matter of porting the software.

It's not that simple. If anyone has any questions about Mac development of 
Translator, contact us directly.

>Personally I haven't even got the app. installed any longer - went with a 
>competing
>product with a company that seems to care just a little about their customers.

How does taking our time to get it right equate to not caring about our 
customers? The matter is more complex than that, I invite you to ask us 
directly about your concerns and we'll answer you. Give us a call - we 
answer our phone, and we answer our emails promptly (Mike's was an exception).

Sorry to take up bandwidth on the public forum here; I'd advise anyone with 
customer service issues to contact us directly. We do answer our phone, we 
do answer emails.

Garth Hjelte
Sampler User